Well you guys lost a customer for sure now. Here's the story:

I called RRM last thursday afternoon and I ordered the Axxis pads from them with 2 day shipping. I stressed that I really needed these pads ASAP because my front brakes were sounding pretty bad after a weekend of autocrossing. The guy who I talked to was kinda sketchy on when he was going to ship them out. So I thought "ok, at the latest it will be Wendsday that I get them since I'm sure he'll ship them by monday." But it never arrived Wendsday, or Thursday, or Friday. So I finally called them around noon today (friday) to ask them what's going on. The guy on the other line (i should really ask names next time..oh wait there will be no next time) said that the distributor told them to keep taking orders on the Axxis pads because the distributors were going to get them in stock by the time they would ship my order. Ok, understandable, but if that was the case and you guys didn't have the item in stock, you really should have told me. By saying I need them ASAP, i mean AS SOON AS POSSIBLE. Not when the distributors give them to you guys, I mean within a reasonable time with 2 day shipping. I dont care if the distributor said this or that, you could've told me that you guys didnt have it in stock and that you guys would call me once they were in. Simple as that.

So since I cant get my hands on the Axxis pads that I desperately need and that I've been waiting for so long, I asked the guy on the other line if I could get the Porterfield pads for the same price (Axxis pads came to a total of $99 including 2 day shipping). He said he needed to ask the owner and that he'll call me back. I left him my cell phone number and never heard back from him.

So I called them around noon right? Guess who I got a call from around 6:30 the same day? RRM. Sid, to be exact. He didn't know that I called them earlier, which means that they were planning on calling me today. Wait a minute..after I stressed them on how much I needed these pads ASAP, they're calling more than a week after I left the order? That's just not right. Would you ever do that with an organ transplant? You don't let nurses anxiously wait for the helicopter to deliver a patient's vital organs more than you need. A couple hours in that case could mean life or death. It's not like my car is gonna explode without these pads, but you get my point.

So what do I get after all this trouble and STILL no brake pads that I need? Nothing. Well actually, they left me with a nice load of anger..but that's not what I asked for with 2 day shipping. I wouldn't have left this thread for this community to see if I had some kind of performance brake pads on the way to my house right now.

Something's wrong with the car community lately. Instead of customers first, it's more like screw the customers. Not one bit is appreciated, so all of you car suppliers know.

Thank you for tuning in to my RRM Rant.

 

dat suks, hope u get that worked out with them, they never did that to me

 

i know what u mean bob... i had a similar problem with brake rotors... u just gotta wait...

 

can't wait, i told them that many, many times.

 

**** happens. a run a business and **** just happens. don't think for a second rrm or any company likes to keep their customers waiting. they wanna get you in and out as fast as possible and have you purchase as much as possible in a short amount of time. i am not related to rrm or anything but this goes for any company. no one is perfect. if your hoping to gain a few supporters who will boycot rrm your barking up the wrong tree cuz face it. they are pretty much the only ones who make any good parts for our car. its called a monopoly. they are good at what they do so i don't really care but its a price to pay. if you can't wait use ur e-brake in the mean time lol that will work fine.

 

bobaab, come on... you have been around long enough to know better than this. no one is perfect. people have bad days. and to be honest.. this is the first anti-rrm post I have seen in my 2 years here (that I cna remember in my current drunken state) so they are entitled to make a mistake or two in the 3ish years they have been messing around with the Lancer.

 

u guys arent getting my point. they knew their item wasnt in stock, so speak up. don't blame the distributor, they aren't controlling what u say to customers. even these little things count when running a business. I know, because my dad owns a business.

i wouldnt be posting this here today if they took a little more action. I had to call them. then a rep from RRM called me, without knowing the fact that I've already called them. These things just upset me because to me, it feels like they dont have enough respect for the customer to see what is going on.

Of course no one's perfect, I'm not perfect, im sure i made a typo in here somewhere.

and yes, this is clearly a mistake, but this was such an avoidable mistake. that's another thing that upsets me. They could have just said "o we dont have those in stock right now, can we recommend you the Porterfields instead?" then either i would say yes, pay extra 20 bucks or go get OEM ones.

im sorry to rant, but i have to.

 

I feel ya Bobaab, they should let you know if they knew they couldn't get them to you by next day or 2 day. It's not lying, but kind of is. If they know something, but won't tell you.

 

so here, let me sum up the things that are making me upset about this issue:

1. Knowledge. They knew the item wasn't in stock. They should've told me right away instead of sounding sketchy on the shipping date. The guy who I talked to even told me to email Gabe..which I did and didn't receive any kind of response back.

2. Communication (between Customer and Business). The email is an example of communication between the customer and the business. A response would have been nice, whether it be "haven't shipped yet" or "item isn't in stock". Another example: RRM not calling me back on whether they could sell me the other pads for the same price. This leads to another point also..(check #4).

3. Communication (between employees of business). Calling me after I've already called them without knowing that I've already called them is just terrible to me.

4. Timeliness. By telling them I need these pads ASAP, they should have understood exactly what I was saying. Especially when I ordered the item with 2-day shipping, the time it takes to get to my house is critical. In reality, the order should have been shipped out the next day and gotten to my house in 2 business days. That means that at the latest, it would be Wednsday in my case. (Ordered Thursday, Ship out Friday, maybe get here Tuesday. Wendsday for sure.) And when I received that call Friday, all I could do was roll my eyes and question to myself "what part of ASAP didnt they understand?"

So that basically sums up everything I'm *****ing over. Yes, I understand that I am not the only customer in the world, but I shouldn't get any less than anyone else. It's kinda sad to see some of you guys have lesser expectations of this company than me..or any company at that.

 

man rrm is a great company to deal with. If I had a problem i would always ask to speak with gabe or rob and they would handle my problem. Sometimes they are busy and can't get to ur problem and forget its human nature. U should order stuff early in that case u will have it once u need it and don't get it at the last minute when u know u really need it. It like oil sometime buy a case and maybe 1 or 2 extra oil filters for future oil changes. Just always be one step ahead of urself and u won't have to go through the hassle and anger

 

that still doesnt explain why they can be late on my order..

seriously, it was great talking to them. they helped me with my order when i was ordering and everything seemed great. it's just how they didnt handle my problem.

 

i have and ive been here only half as long as you.

bob, i hear you. ppl worship rrm way too much. really gabe is the only person i ever really care to talk to.

 

Almost the same here! I ordered Rotors, Pads and a Testpipe. After two weeks waiting for that damn package I decided to send an e-mail (because my phone doesn't work) - they told me that I will get my items in 3 days (last Friday).
Friday - no items; so, I asked for a tracking number (last monday) but I didn't get an e-mail back!!!! So, I've send a private message to Rock. He told me that they are busy and I will get my stuff for sure. Thursday - finally I got my package BUT only the testpipe (huh???)!!!!
So I send a new private message to Rock BUT no answer up to now!!!!!

?????????????????

 

RRM is a small shop, they dont have a huge warehouse with limtless stock on hand. They gotta make everything in-house. They have a main garage/R&D department and an office. There are only 5 people on the RRM crew Rob, Gabe, Andrew, Cid, Boe and on any given day 3 people working there . The sales, shipping and shop mechanic. They do there best to support our community and believe me they are extremely short handed compared to the amount of orders they have to fulfill weekly. Things are pretty hectic over there. Once in a LONG while they will mess up, not intentionally but it happens. But the best thing about them is they do their best to make sure you get taken care of if something goes wrong. Talk to Rob and give them a chance to rectify the situation.

 

are we supposed to be sympathetic to every small shop out there now? Isn't it their job to supply their customers with timely, courteous, friendly service? Im not trying to sound like an *** here but they really haven't doen any of those for me. It's really not an excuse that they have limited people, or a limited warehouse. There's different ways to do business depending on the situation.