I wonder if the dealers are putting this work under warranty stuff and billing headoffice for it lol? hmmmmm

 

Mine too!

 

the other dealer I went to yesterday firmly believes rotating my tires and doing an alignment will solve the issue...I told him my original dealership did two alignments and the car was exactly the same as before, but they refuse to think it's something more than just an alignment.

 

Let us know what happens. Thanks

 

Nothing but wasting my time is what has happened. Mitsubishi Canada is a complete joke and the people you deal with are useless and have nothing important to back up their stories. I've called them 4 times now, including today over the same issues, paint, left pull, suspension squeezing, start up issue, and the radio, and they've have done nothing but waste my time and get me worked up over things that shouldn't be happening with a new car.

I've went to 4 other dealerships over these issues, some of which were suggested by head office themselves. All of them, including the original dealership that recognized the problem and began to try and solve the issue by performing 2 alignments, knew about the issues with these lancers. One dealership the service manager mentioned performing ANOTHER alignment and possibly the replacing the tires, the third dealership the service guy and a mechanic both sitting at the desk agreed that the lancers were having these issues, and the fourth dealership drove the car and noticed the problem but for some reason requested that I take it back to the original dealership that attempt to fix the problem so they could continue from there. At this point I call head office once again tell them that I wasn't happy with the run around I was getting over a few things that were suppose to be taken care of. They once again suggested I take it else where for these problem and that they would call the dealership to set something up.

So once again I would be left without a car because of all this BS...fast forward a week later and I bring in the car for the day for the alignment issue, the suspension noises, and for something else, Im expecting that I would be without the car until the next day well 3:00-4:00pm comes around and I get a call from the dealership telling me the car is ready but that the issues with the suspension wasn't taken care of because they didn't find anything wrong. I go to the dealership to get my car and they now tell me that a representive from Mitsubishi and the service manager took my car out for a drive and could find any problems with the pulling and the nosies, yet back track a week before and the other dealership stated that the car had an issue and it was also on the work order. So how could the problem magically disappear within a weeks time? It's a complete joke and I had to call head office for answers today because I just couldn't stomach this crap I was hearing now from them. I call and for the second time I get the same customer service person and I go on about all the BS I've had to endure and that now the same dealership and service manager that recongized the alignment issue were claiming that the car had nothing wrong with it.

Obviously anybody would be this upset over the continued run around, poor customer service, and issues that have been encountered with these cars. I went on a rant over the phone and during this time I mentioned what was going on was "bull****" and she automatically asked me to watch my language or else she would end the conversion...yet what the hell do they want you to say after all this?????? Im over the top with all this and with the fact that head office continues to apologize for all the problems I've had with the dealerships but that it was out of there hands and they could do is suggest another dealership. So what exactly is the point of having a customer serivce line if all your going to do is clean your hands of problems a customer is having and shove them over to the next dealership. Last time I checked their isn't many dealerships around in Canada let alone the GTA.

I continued ranting and ranting over the same things asking for somebody from head office to drive the car with me, not that joke of a service manager at Dixie Mitsubishi, yet they say its not possible because a tech has to be in the car but when it comes down to it head office has the final say...so why can't I be driving the car since they claim the problem can't be reproduced everytime they take the car out? I won't waste more than 5 mins of there time because as soon as I get on the highway, stay in the right lane, let go of the steering wheel they car will pull to the left...how hard is that? She went on to tell me that she couldn't do anything cause a rep went out to see the car and found no problem so its now documented in my file with the other complaints. So now she gave me the option to go to another dealership and get another opinion but that head office had made their call, at this point I just hung up on her. It was no point beating around the bush over the same issues with the same customer service rep when she refused to arrange for me to take the car out with a head office rep...I even asked repeatedly to speak to someone higher than her but she said that she was the person to deal with and that if I wanted she would just transfer me over to another customer service rep. So does Mitsubishi protect its reps and dealerships and tells the customer to f#ck themselves when issues like this arise?

Im going to contact the Better Business Bureau for info and hopefully an opinion what to do next, maybe possibly contact my laywer as well.

 

Mine pulls to the left. I thought it was because my rear toe couldn't be corrected to perfect, but it seems i'm not the only one.

 

has anyone determined if the camber bolts are actually solving the problem? Mine pulls a little to the left also. I went into the dealership to have an alignment done they told me that my camber was off by I think .6 i think, can't remember exactly i just know it had a . and a 6 and that it was off. After getting screwed by on the price of the alignment i'm not getting it done there again. They had a manager special going on so the alignment was gonna be $45.95 instead of the $70+. Correct me if i'm wrong but isn't the cost of using the diagnostic machine included in that price they give? At least its that way for any other shop around here. Needless to say the whole thing cost me around $116. FOR AN ALIGNMENT. And thats after he knocked down the time on the machine from 1hr to like 30 min cause i got pissed. They charged me for the alignment price and the cost of diagnostics. Like i said in the beginning I thought it was included in the price of the alignment and that there wasn't any added cost other than what an alignment cost is stated on thier stupid board with all the prices.

 

It's better with camber bolts, but not perfect. I don't have rear bolts, so my rear camber is still off. I'm starting to seriously wonder if it's even possible for this car to be perfectly aligned... *sigh*

Yeah, I'd expect the "alignment" price to be the final cost...

 

OK so i tried reading through all 13 pages here but i just don't have that much time, so if someone already mentioned this, oh well ull hear it again.lol!


mitsu just called me about an issue with the Dunlap tires that were put on the car are not meant for our kind of car! so they're going to be replacing all 4 tires. however this particular program is only meant for cars with under 10,000 miles. i have 17,000mi on mine but since I've been complaining about this problem since about 7k they're doing it for me. so if u got the Dunlap's you may want to talk to ur service dept. about this program. if they don't know anything about it then tell them to contact their engineering representative, that's what mine had to do.

 

Getting a bit annoyed as San Jose Mitsubishi "never heard of this problem before". I'm nearing 10k miles and am afraid that it will be too late.

 

Everyone who can't get this resolved I strongly urge you to help file a complaint.

https://www-odi.nhtsa.dot.gov

We need an official log of all the people who are having this issue before they officially recognize this problem.

 

is there some kind of TSB or something so that when i tell my dealer about this, they will know what im talking about? my tires are almost junk at 4400 miles, and pulls to the left as well, and im not paying for new tires at 6000 miles, theres no way. ive already filed a claim with about this, and they denied to do anything, and told me to try dunlop, and i did, but im still waiting to hear back from them. they wanted all my alignment specs and anything else my dealer might have done reguarding alignment.

 

i did this last week, reguarding it pulling to the left, and the bad tires as well.

 

when was the last time u spoke with dunlop/goodyear? cuz when i spoke to them yesterday, the rep told me the tires don't have a warranty with them anymore and that mitsu is now covering the tires. just tell your service dept that u had the tires checked and they told u it might be a "radial pull"

however i should mention that they put on my new tires today and it does feel better but it still veers to the left, not hard and at least I'm not fighting the steering wheel anymore. so i guess with tires off the list i guess I'm back to the drawing board.

i have no idea if its a tsb. i know the service guy had to call a rep of some sorts to get info cuz he knew nothing of the warranty transfer.

 

I can understand taxes and such after the cost for the alignment but to add on diagnostic fee's on top of the cost of the alignment just seemed fishy to me.