you know how all news channels are usually 1 sided and stretch the truth.They only show parts and allow things that go with 1 side of the story. I notice this on most forums as well. I feel that people are smart and should make their own intelligent decisions. why only allow 1 side of the story. its like company's that are at fault who try to settle out of court. they dont want the bad publicity and try to have the person/business to only discuss the problem with them. All those cases the public does not even hear the story. Same goes for all these forums, people should have the right to post before talking to the company. its freedome of speech and its a free country. For crying out loud if you cant be free on the internet its a sick world if you ask me. Plus any reputable company that does great work it would not matter one least bit if a few people purposely try to talk trash. Do you think starbucks cares if a few people stand on the corner and say their coffee tast bad and they caused them to be sick from high temp milk. Do you think they would say discuss it with us before you talk to the public.
NO, people are smart enough to figure things out themselfes.

 

I'm not sure where you are going with this, but I'll offer some of my own observations.

!) We have a Service and Tuning review area, and we have rules about posting there. Those rules are not going to change, they're there for a reason. You can search this forum as well as the Review one for discussions as to why it is that way.

2) There is such things as freedom of speech and expression, and it is a free country. Unfortunately, this is not a public street corner. This is a privately owned website. As a member here, YOU chose to abide by our rules and regulations. Now, if you don't like some of our rules, you are also free to leave and never post here again; nobody's holding you here against your will. You also have the right to post and request modifications of said rules. Again, unfortunately for you in this case, we've heard you but are declining at this time to change OUR rules.

I hope this addresses your concerns.

SASD209

 

Based on your statement about having to speak with the company, I can only assume you are referring to our negative review rules. These rules are there for several very important reasons. First is to cut down on the fraudulent and incorrect reviews. These not only do no good, but they do harm to anyone that reads them, and the business involved. Quality of information is important and anything that is incorrect only hurts everyone. The second reason is by forcing people to confront the problem, they stand a greater chance at getting it resolved or finding out of there was possibly a miscommunication. The vast majority of complaints I deal with are based on a simple miscommunication and quickly resolved. If one goes through the steps and the issue is still there, then the story can be told.

This is not a censorship issue as we are not preventing stories from being told. We are simply trying to reduce bad information and needless damage to reputations where applicable. I do not think it is at all unreasonable to require members to take a step they should be taking anyways before posting something.

 

I know exactly what he is talking about. Problem is when a negative review is laid down it causes fights. Other members with the same review in the past come on to confirm what the member with the negative review is referring to. Then the vendor sends out their fanboys to start a fight. That causes the thread to get out of hand and get closed immediately and the point of the negative review no longer exists. I see it happen too many times. I think the opposing party should be the only one who can respond. No nut swingers who are trying to defend the vendor. I see this happen with TTP. Happened to me and other members. The threads were closed immediately due to fighting. Nothing was resolved and excuses and stories were made.

 

but the problem with having to go through the company before posting is this.
There are company's out there with really terrible workers ect.. where %75 of the orders are always messed up and have some sort of problem. But %100 of the time it does get resolved correctly. Well this can take weeks to get resolved.
thats a problem when other company's dont have any such waits or issues.
if I had to pick between a company that always has issues but takes care of you or another company that never has issues. I would rather pick the company with zero issues.
Now since you never get to see post because the issue was resolved people dont get informed of all the hassle they had to go through even though it got fixed.
do you see what im saying.
getting your service correct is only 1/2 of the picture the remaining 1/2 is how prompt and timely it was done.
shoot if you hire some workers to build a deck for your house beginning of the summer and had to choose between 2 company's.
1 company builds it to spec and cost and is done in 4 days so you can enjoy the rest of the summer using it.
the other company continuously have to make trips back and forth to stores, make corrections due to measurment error whatnot and finally get done 3 months later.but now summer is done with and you cant enjoy it.
which compnay would you want to hire?

 

and about the fraudulent and incorrect reviews. The readers should be left with using their own brains to what is valid data or not. the reason you think the review is incorrect or fraudulent is someting any person with 1/2 of a brain should be able to figure out themselfes. If you take a person that post pics, videos with sensors showing a negative review of a produt vs someon who just says otherwise with no pics or videos. any smart person would come to a right conclusion to what is valid and correct.
and most of the time, a person with any problems will take lengthy steps to try to getting it resolved, more so than someone than just making stuff up just to try to put a negative review for the fun of it.
This is a known thing the courtsystem figured out, a person sueing another person for a real cause will take lenghty steps and present many evidence on trying to make just of it.
a person making a story up just to sue to try to make money will not try to put so much effort in making up evidence and they will just try to talk and hope they prevail. True their are peple who will go through the extreme, but majority will not.

 

I will respond to both your posts separately. In your first post you talk about the issue being resolved but the experience still being bad. No where in our rules does it say jsut because the issue was resolved that you cant post. A bad experience can be anything. You can have a problem, go through the company, get it resolved, and still decide it was a bad experience. The you are free to say so, and that does happen. All we ask is two things. If it is a non evoM vendor, that you take the simple step of talking to the company about it. If you are unhappy afterwards, have at it. If the are an evoM vendor, we ask that you get me involved for verification and mediation. However if you are unhappy afterwards, you can still right your story. This happened with ones like JOD where they had taken too long to get a part. I then got involved, got the issues resolved, but the reality is it still took to long and therefore there was a negative review to be made. The ONLY time in which we would ask you not to make a negative review after following the step is if you are the one in the wrong, or being fradualent.

Now on the second post regarding fraudulent/incorrect reviews. Saying that members will be able to to decipher them sounds good, but its not reality. This is not a guess on my part as I have watched it happen several times, and no...members more frequently believe the member over the business. Yes there are cases where the revers is true, but not enough of the time. Especially if you have someone being malicious and intentionally lying. We had a case of extortion at one point that started these rules. A member threatened a vendor with a negative review if they did not give him free parts. The potential damage done to a business is far to much to risk on the assumption that individuals will be able to properly see which reviews are bogus. Especially when it comes at no price but doing what one should anyways.

So to say it loud and clear....anyone that is not satisfied in the end may say so. And further more, if they say so and get flamed for it, the individual flaming would also eb subject to our rules should they be reported.

 

then how do you explain this post being closed?
https://www.evolutionm.net/forums/sh...d.php?t=336649

the person said the company did not use the proper install kit for his car. this kit is made for a reason, and he thinks his failure was due to not using the kit. he provided a theory why and provided pics of what he meant. HE even provided emails from him and the company before he even posted.
here is a cuttout picture showing the insides of a typical turbo.
http://en.wikipedia.org/wiki/Image:Turbocharger.jpg
from looking at that picture, it seems reasonable. Is this certain, dunno.
But the company is trying to pass it off as a manufactuer defect.
I dont understand what rule he broke.

 

Very simple, he did not follow the steps and I am currently dealing with the situation. Further more, his theory is majorly flawed, and from my experience incorrect. As far as I am concerned, I do believe it is a defect Yes, he may have a valid complaint regarding some other issues, but he did not follow the rules. There will likely be a different review from him once this matter is settled regarding the remaining issues. Normally I would have removed it until the rules where followed, but I left it there so others could read my last post. And since you brought that thread up, look at the damage it has done...look how many people dont see the technical flaw in his theory. And that was one of the better ones have seen. Most are far less objective

 

thats the thing, his theory is not flawed. Its not certain but definetly not flawed. and he did contact the company multiple times before posting like the rules say. it was not until the point where the company semi takes blame by willing to pay for a new part, just not the turbo but trys to pass the turbo as manufacturer. I am an engineer myself and deal with bigger industrial type turbo compressors. and we use $5,000 vibration sensors, both inboard and outboard bearing. for that very reason ( to much vibration causes premature failure) such as what he is talking about.

 

here is comments from multiple engineers saying the same thing, it is very possible that it caused failure.
https://www.evolutionm.net/forums/sh...d.php?t=337912

 

He did not follow the rules because he did not contact us first. Rules for site vendors are that you must try to work it out with them, and if that fails, contact us. That is the step we are now at and working on.

When I say his theory is flawed, that does not mean wrong, it means flawed. He stated that this would cause the problem. At best it would be a very outside chance that it would have contributed to it. But again, the failure or stress would be on the bearings, not the oil seals. Also, vibration on an industrial compressor is way different than a small turbo. I imagine the vibration sensors are also there for internal vibration, not external. Meaning they look for when the compressors starts to vibrate possible due to an imbalance. A motor is constantly vibrating the hell out of the turbo. Being close or touching a starter should not add to that in any way and cannot apply direct stress to the oil seals.

But see what happened when he put out his theory. First he stated it nearly as fact. Then a bandwagon of people take it that way and comment on how horrible the business must be to no warranty it. Damage done on a weak theory. And this is one of the better strories.

Now lets go with a different example. A recent review thread was made on a popular tuner. I initially removed it, talked to all parties, and came to the conclusion that I could not rule out either side with any fairness. As a result, the member posted their story. The ONLY times I have ever told someone they are not allowed to post their story in the end is if they are flat out wrong or malicious. Some however choose not to make a review after everything is said because they are happy with the resolution, but that is their choice.