TEMEVO/SFL
Our business practices are not up for public discussion. Nor do random evom members dictate how we operate in a rare sitation such as this . I do not understand your third person position in this circumstance. If you would like to discuss a certain aspect or the situation as a whole, feel free to PM me and we can have an adult dialogue complete with Q&A.
Serving the customer is isolating and correcting the problem if one such exists. It happens in that exact order.
If Mitsubishi handled every customer as you advised above, 60% of all Evo's ever sold would be Lemon Lawed for normal driveline noise. Sometimes it takes the dealer looking over the car and running tests before either replacing the ring and pinion, the rear yoke seal, adding diaqueen, changing acd clutch packs or handing back over the car and informing the customer that they are experiencing normal driveline noise for an AWD car with ADVAN A046's.
"The dealer is available, but the customer won't bring in the car for an appointment and inspection of the driveline noise".
Serving the customer is isolating and correcting the problem if one such exists. It happens in that exact order.
If Mitsubishi handled every customer as you advised above, 60% of all Evo's ever sold would be Lemon Lawed for normal driveline noise. Sometimes it takes the dealer looking over the car and running tests before either replacing the ring and pinion, the rear yoke seal, adding diaqueen, changing acd clutch packs or handing back over the car and informing the customer that they are experiencing normal driveline noise for an AWD car with ADVAN A046's.
"The dealer is available, but the customer won't bring in the car for an appointment and inspection of the driveline noise".
You're running out of steam here and I think the honorable action to take is to admit that you provided substandard customer service and make the situation right. You realize that you continue to dig your own grave by making lame excuses.
. Maybe i'll swing by the expensive bakery tomorrow and pick u something to munch on while i'm there 
