This is very troubling to read. Al was comming down to Orlando in october and i was getting ready to shell out 500 bucks for a dyno tuned dynoflash. I guess i should stick with S-AFC until i can save up enough for EMS.

 

FWIW, I have been to track and Al's tunes are not puttin down the smack.Dyno #s tell a lil bit of the truth. Ask g20 who has Cams and all the lil goodies and is stuck in the 13s at a best mph of 104. Glad I got it right the 2nd time although I was happy with my P2 as my G-tech times were much better over stock.

 

After reading this thread i would save up and get the aem.big al doesnt use his own tune,he uses aem ems

 

ya if i was STOCK. Did u read my list of mods? I should been doin 241 at the wheels with just a turboback. The tune is obviously at blame here.

 

Gentleman

Sorry it took me some time to respond to this - I was at the track tonight tuning a customer's car and testing my car and just now read this post.

I recieved a call from this customer tonight on my cell phone while I was in the staging lane ready to do a run and asked him politely to call me on Monday to discuss his issue. Instead of calling me on Monday the customer elected to threaten me that "if I did not give him back his money he would post bad things about me on the internet and destroy my business and ruin me."

There are always two sides to any human dispute and usually the truth lies somewhere in the middle

I will provide this word of advice at the outset. IF you have any problems with me or my product - CALL me on the phone - talk to me like a human being and I will bend over backwards to do what ever it takes to help you out .

If you threaten me - or try to extort me in ANY manner by making threats to "destroy my business" etc then I am going to hang up the phone on you and NOT give in. I won't be blackmailed - and you won't get anywhere with me by trying to talk trash about me on the internet .

I am providing a fair service and decent product at a very fair price and the vast majority of my customers are very happy and wind up doing business with again in the future.

Everyone who deals with a large enough volume of customers is going to have a few disatisfied customers no matter how hard you try to do a good job.

With over 740 customers out there - the majority are satisfied and there have been few people who were unhappy with the product.

It is a sad reality of the internet that some people think they can "destroy" someone's business by posting bad things about them.

Its even more of a sad reslity of the internet that these examples of someone trying to get "revenege" or attack someone's business are often afforded more attention and participation than many more postive and productive threads. Its the same ugly human nature that makes people slow down and gawk at a car wrech where someone has just been badly inujured.

First - some facts the customer purchased a through the mail base flash from me when I was in California sevreal months ago. The price is $199.99

I personally tested his car and verifed proper operation of the base flash and logged his igintion timing.

WHile a full custom tune is always prefered on 91 octane the through the mail flash provides good results and can get the car to run well with various combinations of aftermarket parts. In many cases the $199 through the mail flash helps someone get there car working well and saves them the need of dyno tuning sessions and instalation of tuning products such as piggy backs etc all of which can cost hundereds of dollars more.

I felt the customer's car was running very well and I was satisfied with the results.

At the time the customer also felt the flash was working well after he went for a test ride and was satisfied.

AT THAT POINT - the customer had TWO WEEKS to test the flash and GET A FULL REFUND IF IT DID NOT MEET HIS SATISFACTION. That is my money back guarantee.

A few weeks later the customer calls me and says his car is "not running right" that it was running well and then suddenly it felt "slower"

I suggest that he check for boost leaks and other mechanical issues

The customer insisted that he wanted a different base flash

Even though I strongly urged that the flash he had was perfectly suited for his modifications based upon my test drive in LA - I accomidated the customer's request and reflashed his ecu and paid the $32.00 return fed ex fee and sent him another flash version

I had no choice BUT TO issue a detuned version of our 91 octahne map for his application as I could not rule out detonation or knock activity as the cause of his complaints (although I seriosuly doubted it at the time)

Apparently the new flash worked well as I did not hear any further complaints from the customer

Jump forward to August 1 at the so cal evo meet in LA

The customer comes up to me with the dyno sheet posted above and says he wants yet another flash as it is "not making enough power"

Knowing what I know about Evos - I tell him that is a WONDERFUL looking dyno sheet for a 91 octane Evo on cal 91 octane fuel and its smooth and detonation free

I am proud of that dyno sheet - its typical Dyno Flash - smooth and linear - and SAFE

I AGAIN tell the customer that he has a boost leak or other turbo / boost related issue as a 4 psi boost loss is NOT NORMAL with a Halllman Boost Controller

Furthernmore - 220 absolute bar is about 1.2 bars of boost and is WAY TOO LOW to make any power

I tune my reflashes for approx 1.4 bars of boost

I tell the customer that he has to stablize his boost at the proper level on the dyno or the results are MEANINGLESS

I tell him that he needs a custom tune so that I can diagnose his problems and fix his car and the cost is $350.00

I told the customer that the whp number on that dyno sheet means NOTHING to me as the car is not holding boost and can NOT possibly make any power

For all those reading this soap opera stupidity - PLEASE look at the dyno sheet and see how smooth it is and note the total ABSENCE of dips and bumps.

The customer then asks me - "Please just flash me back to stock, I am selling the car and its not worth it to me to spend any more money on this trying to figure out what is wrong"

The customer says nothing about a refund and does not ask me for any money

I flash him back to stock and wish him good luck

A week later the customer contacts me by IM and asks me for a refund - this after he has been bashing me and my product on the socalevo.net forum.

I tell him that he has exceeded the 2 week posted time period for the satisfaction guarantee but that he could avail himself of the so called

"Resale program" I have where you can sell your rights to a Dyno Flash to a third party and I will install the Dyno Flash into that third party's ecu

Today I get a call from the third party who wants to verify that the customer has a Dyno Flash to sell. I confirm that indeed the customer can sell the Dyno Flash and I will install it into the third party's ecu - matched to any combination of modifications the third party has

HOWEVER - I advise there is a $50.00 shipping and handling charge which covers Fed Ex Priority overnight $32.00 and our administrative fees - IF The third party wants priority overnight delivery of the ecu - otherwise the fees are lower - depending on which kind of shipping service the customer selects

The customer then calls me at the track and thats when I tell him I would like to discuss this on Monday as I am right in the middle of something he basically flipped out over the phone acting in a very unprofessional manner and using lots of profane and abusive remarks and winding up threatning to "destroy my business" if I do not refund his money.

I wish things could be different and we could do something to help this customer - however - I am the kind of guy who will not back down from threats.

I work hard to provide as good a product as I can.

For those reading this thread - IF you are not satisfied with the Dyno Flash - inform me within the TWO WEEK period of time and you will be gladly issued a FULL refund

EVEN if its beyond two weeks - IF YOU ARE nice - I'll work with you

If you post insults about me and my product on the internet and use profanity and threats you are not going to get any where with me

Thanks for those who took the time to read this response

 

Guack007

This is the first I have heard of any disatisfaction on your behalf

Even though it is now over the 2 week period and the 2 week period does not apply to custom tuning services . . . . .

IF you are not fully satified with the tune you have I am offering you a 100% refund of your full payment minus fed ex fees

In order to avail yourself of this you must immediately return the ecu so that I may re-flash it back to stock no later than the end of next week

Thanks and sorry you are not happy. I thought you car was running very well - IF I recall it was the one with the cold air intake.

 

Looks like we need some flood boots as the lies keep pouring in. I never said anything about "ruining your business" First i kindly asked you why everyone who wanted to buy my flash in the "re-sale" form was comming back to me saying Al said something that made them change their mind. I then mentioned that you GUARANTEE 20 wheel hp. That ahs nothing to do with a 2 week "satisfaction" You promsied 20 wheel hp and u didnt deliver. I then nicely asked for a refund. You said no. i then asked you to waive your extra $18 charge on the customers for your "electicity fees" and you said no. So you then proceed to try and hang up on me. Your website sates "if you have ANY problems call 24/7" now its friday afternoon at roughly 5pm and your telling me to call back on MONDAY were you going to be at the track racing for those 65+ hours? I then tell you that you might as well refund my $200 as if you didn't i would infact post the TRUTH on the internet about you refusing to help as well as posting my TRUE dynocharts. I told you refunding my money like you promised to would be cheaper than losing the customers that find out the truth about you. No one ever said "Give me my money or ill destroy you" Next time dont quote me if ur gonna lie u fool. Oh and about refunding Guak 007. Nice try to try and save yourself here. Everyone knows your full of it Al. Its about time it cought up with you.

 

and about the car not making power because of the boost drop. The car made its peak hp at 5500 rpm where the boost had dropped only 2 psi at that point which was at 18.5 psi. Your gonna blame 60wheel hp on 0.5 psi? Try that crap elsewhere.

 

....the plot thickens

 

Just so you know - I am out of town attending a NOPI racing event and tuning some customer's cars - hence I asked you to call me Monday

Say what ever trash you want about me - after your abusive diatribe today and this post I am not going to accomidate you in any manner

IF my flash was so terrible and I was such a rip off artist - why did you refer your friend to me for a reflash ?

Let this incident be a lesson to you in later life - conduct yourself in a resonable manner and you get a lot further than when you make threats and act like a idiot

 

I will say this, I don't think both Al or Shiv are liars (both have been accused in the last two weeks). You shouldn't have been so militant in your response, you probably would have gotten a much better result, ie. a full refund or diagnosis help.

 

With the Hallman MBC - which we recoemnd and sell - the boost is supposed to be adjusted to hit exactly 20.5 psi max and should fall no MORE than 2 psi total to 18.5 at red line

At 5500 it should be still holding at 20.5 pi and that would give you roughly 2 psi more boost at that point

Peak power at 5500 - 6200 - depending on mods - would be about 20 whp more with 2 psi more boost at that rev range - which would put you right in the range of what I would expect on a 91 octane tune

 

I asked you nicely on the phone before any of this and it was THEN that you said "i will not do anything for you" THAT is when i decided to let people know about who you really are. And you said the dynoflash base was TUNED for 19 psi. you said that at the meet and you said it when you flashed my car. I referred my friends to you BEFORE i found out your flash was bull****.

 

I have the base flash from AL un til he comes out to LA to custom tune it and he has been VERy helpful on the phone with a couple problems I ahd with my car and has been very patient with me.

I hope this thread doesnt change their mind about getting a dynoflash as it is a great product and every company has those annoying customers that just wont go away.

 

do u use an AEM ECU? or r u standing behind ur product?