View Poll Results: Warranty claim problems/ No claim problems.
Submitted claim, wasn't honored or had problems
129
58.90%
Submitted claim, no problems getting it fixed.
93
42.47%
Multiple Choice Poll. Voters: 219. You may not vote on this poll
Warranty Issues <Mega Merge>
Evolving Member
Joined: Feb 2003
Posts: 143
Likes: 0
Originally Posted by TurboMaestro
MSM, I feel like I owe you something. Supposedly MMC has issued a TSB regarding the bad press they are getting regarding this issue. Perhaps this is the start of a change of attitude? Hard to say.
What I do know is that my dealership's awareness of this situation led them to get me a good deal on my RS, and good treatment by the service department. I think this sitaution will eventually correct itself IF the following occurs:
ANYONE WHO IS CONSIDERING BUYING A MITSUBISHI EVO, LANCER, WHATEVER, tell your dealership that this type of customer service is not acceptable, and taints your decision to buy any mitsubishi car. Even if you don't buy a mitsu, the dealers will get the message and MMC will get the message from the dealers. I told my dealer this about ten times while purchasing my EVO over a three day period, as well as my service manager.
MSM, I propose that everyone who has read this post OWES you for standing up to MMC and at least making them take notice. They owe you at least a visit to the dealership, if considering buying a mitsubishi. I feel that we should help you out with your repair bill as well. Do you have a paypal account, perhaps we could get a collection together, just $1 a person or $5, whatever.
I know you don't need the money, buy I personally feel as though I owe you something and do not like to have a negative balance, and I don't think I am the only one.
What I do know is that my dealership's awareness of this situation led them to get me a good deal on my RS, and good treatment by the service department. I think this sitaution will eventually correct itself IF the following occurs:
ANYONE WHO IS CONSIDERING BUYING A MITSUBISHI EVO, LANCER, WHATEVER, tell your dealership that this type of customer service is not acceptable, and taints your decision to buy any mitsubishi car. Even if you don't buy a mitsu, the dealers will get the message and MMC will get the message from the dealers. I told my dealer this about ten times while purchasing my EVO over a three day period, as well as my service manager.
MSM, I propose that everyone who has read this post OWES you for standing up to MMC and at least making them take notice. They owe you at least a visit to the dealership, if considering buying a mitsubishi. I feel that we should help you out with your repair bill as well. Do you have a paypal account, perhaps we could get a collection together, just $1 a person or $5, whatever.
I know you don't need the money, buy I personally feel as though I owe you something and do not like to have a negative balance, and I don't think I am the only one.
Evolving Member
Joined: Feb 2003
Posts: 143
Likes: 0
Originally Posted by WestSideBilly
For the most part, dealers (specifically the service managers) are not dicks. They're a business, seperate from but related to Mitsubishi (or their parent company). Businesses want to make money. How does a service department make money? By fixing peoples' cars. The service manager has absolutely nothing to gain by denying a warranty repair. He and his crew fixes the car, they get paid - either by Mitsubishi or by the customer. Without the warranty, there's a chance the owner will take the car elsewhere. So why would a service manager at a dealer deny Michael's warranty without even looking at the car? Because he knew that Mitsubishi would not pay for the work. End of story.
Jesus, people, chill out.
If they fix a car that they shouldn't have fixed and Mitsu denies them the money, they are left paying for it. This deterrent affect causes dealership to deny claims all the time. For example, some Toyota dealerships would not cover mis-shifted cars, and had to be told by Toyota Corp to cover them, and in contrast, some Honda/Acura dealers decided to cover mis-shifted cars and were hung out to dry when Honda told them they would not reimburse the dealership for repairs.
A point missed quite often here.
Last edited by ringthree; Jul 2, 2004 at 06:52 AM.
Newbie
Joined: Jul 2004
Posts: 15
Likes: 0
A LONG-time reader, first-time poster. A very good friend that's working on one of my cars has a 2003 EVO, and he had all but convinced me to get one. But I will now, in all likelihood, be looking elsewhere.
MSM, I feel for you. Having followed this thread since its inception, it appears you have a legitimate beef with MMNA. You're right, the dealer has NO incentive to play warranty games with you...they get paid whether a repair is covered or not. They primarily want you to be happy so you'll keep coming back. My younger brother did warranty claims work at a dealer for almost 3 years, and he will tell you the very same thing.
Though I'm not (and probably won't be) an EVO owner, I went to Mitsubishi's website and found a mailing address (they evidently don't have an email address). I composed a letter expressing my disappointment for their handling of warranty issues in general (and Michael's in particular). It also informs them that I will be looking at different vehicles for my purchase...vehicles that almost directly compete with the Lancer EVO. That letter will be sent today.
I would encourage you, especially those of you that have had warranty issues, to do the same. Be respectful, be courteous, and NO coarse language, but be firm.
Back to lurking...
Regards,
Joel
MSM, I feel for you. Having followed this thread since its inception, it appears you have a legitimate beef with MMNA. You're right, the dealer has NO incentive to play warranty games with you...they get paid whether a repair is covered or not. They primarily want you to be happy so you'll keep coming back. My younger brother did warranty claims work at a dealer for almost 3 years, and he will tell you the very same thing.
Though I'm not (and probably won't be) an EVO owner, I went to Mitsubishi's website and found a mailing address (they evidently don't have an email address). I composed a letter expressing my disappointment for their handling of warranty issues in general (and Michael's in particular). It also informs them that I will be looking at different vehicles for my purchase...vehicles that almost directly compete with the Lancer EVO. That letter will be sent today.
I would encourage you, especially those of you that have had warranty issues, to do the same. Be respectful, be courteous, and NO coarse language, but be firm.
Back to lurking...
Regards,
Joel
Originally Posted by ringthree
To clarify, because in some of the vehemence to demonize me my whole point got lost, I never said that Mitsu doesn't deny claims. They obviously do, and quite often for bad and unjustifiable reasons. I have only stated that this is an industry wide phenomenon and there is no proof of any systemic attempt to deny coverage.
Jesus, people, chill out.
If they fix a car that they shouldn't have fixed and Mitsu denies them the money, they are left paying for it. This deterrent affect causes dealership to deny claims all the time. For example, some Toyota dealerships would not cover mis-shifted cars, and had to be told by Toyota Corp to cover them, and in contrast, some Honda/Acura dealers decided to cover mis-shifted cars and were hung out to dry when Honda told them they would not reimburse the dealership for repairs.
A point missed quite often here.
Jesus, people, chill out.
If they fix a car that they shouldn't have fixed and Mitsu denies them the money, they are left paying for it. This deterrent affect causes dealership to deny claims all the time. For example, some Toyota dealerships would not cover mis-shifted cars, and had to be told by Toyota Corp to cover them, and in contrast, some Honda/Acura dealers decided to cover mis-shifted cars and were hung out to dry when Honda told them they would not reimburse the dealership for repairs.
A point missed quite often here.
Evolving Member
Joined: Feb 2003
Posts: 143
Likes: 0
Originally Posted by WestSideBilly
If the dealer had inspected the car, determined that the damaged conn rods and turbo were a direct result of the autocross event, and denied the claim, MSM would have no ground to stand on. That's not what happened. You're right, warranties are voided and repairs denied all the time - but almost always after the car has been inspected and the damage found to be the result of racing/modifying/whatever the case may be. Pre-emptively restricting a power train warranty before the car ever sees the service center at the dealership is entirely different. The dealer didn't do that - Mitsu corporate did.
Do you really think its more likely that the corporate entity took the time to individually mark his one warrenty for restriction, or perhap someone at the dealer said, hey wait, this guy said he was autocrossing maybe we can screw him?
Evolving Member
Joined: Feb 2003
Posts: 143
Likes: 0
Originally Posted by Mister2zx3
I just have to laugh heartily at Mitsu and those that said this thread will have no impact on evo sales.. Societies naiveness, especially in the US, never ceases to amaze..
The word is naivete, naiveness is a horrible American bastardization. The ironing is delicious.
Evolving Member
Joined: Feb 2003
Posts: 143
Likes: 0
Originally Posted by Mister2zx3
Your right they didn't take the time to individually mark his one VIN, they probably have marked many, people just don't know until they go in for an attempt at service..
Why look for the most unreasonable and illogical explaination. I guess in the era of conspiracy theories, Occum's razor has been lost.
Hey guys im sorry but umm i just know this forum is being monitored and you guys are just battleing back in forth with mitsu people from what i can see. Too many people are fighting for mitsu that have no clue what they are talking about. Dont get me wrong the local dealership helped me out allot and i thank them for that but the corporate office are a bunch of A** Holes. 
But i still love my EVO!!! 
But i still love my EVO!!!
Evolved Member
Joined: May 2003
Posts: 2,136
Likes: 0
From: Arlington, TX
Nope as usual. Try that reading comprehension class one more time. Naiveness is exactly what I meant, not naivete. naiveness != naivete. Lack of experience and understanding has nothing to do with any limited hoity toity elitist artsy relation in my statement. I wasn't referring to any automotive art or related specific like the concours d'elgance.
http://dictionary.reference.com/search?q=naiveness
http://dictionary.reference.com/search?q=naivete
http://dictionary.reference.com/search?q=naiveness
http://dictionary.reference.com/search?q=naivete
Originally Posted by 2k4EvoVIII
Hey guys im sorry but umm i just know this forum is being monitored and you guys are just battleing back in forth with mitsu people from what i can see. Too many people are fighting for mitsu that have no clue what they are talking about. Dont get me wrong the local dealership helped me out allot and i thank them for that but the corporate office are a bunch of A** Holes. But i still love my EVO!!!
But i still love my EVO!!! 
Originally Posted by TurboMaestro
24k, now the mitsubishi *******s are thinking "Excellent, now they are no longer talking about the real issue at hand, and just flaming each other..hahahahahah"
