So Ring, what about all the others with warranty denials? Including warranty denials for those that have not autocrossed or raced? Have we heard from ANYONE who was covered for any significant warranty repair?

You keep coming back to "the dealer did it". Offer still stands, send me a PM and let's have a conference call with the dealer and with Mitsu customer service.

 

Funny, you tell me to read, but you dont do it yourself...

Anyway, warranty claims denials happen all the time for all sorts of different reasons by all the manufacturers. This is not new. It will never go away. And like I said about a hundred times by now, it is not systemic, it is not because of autocross. It is because dealers are dicks.

 

Page 6 of the July 5, 2004 issue of Autoweek. Continues on page 8. Mitsu is going to take a hell of a lot of flak...

 

Ring, what didn't I read?

I've explained (repeatedly) how warranty works with car manufacturers -- not based on speculation, but based on a lot of conversations with Mitsu and fair bit of plowing through the details.

There is a reason why warranty decision are not left to dealers. They have no incentive NOT to approve every claim. It's at MMNA cost that warranties are covered. This is why before any warranty work is done, a Vehicle Service Inquiry is done. It is also why all significant work requires approval from a MMNA employee the District Service Manager. The dealer that I took my car to is a 5 star Mitsubishi dealer and even as a 5 star dealer they do not have any ability to approve warranty work.

I've even offered to get on a call with you so you can hear it directly from Mitsubishi, rather than your continuing to spew BS about that it is the dealer.

What do you mean it's not systemic? Seems very common to me. Is there anyone in this thread or elsewhere that has had a major warranty claim approved by Mitsubishi?

Dealer I took my car to for service (Ken Garff Mitsubishi in Sandy Utah) has been excellent.

It's not the dealers, they have very limited to no flexibility with respect to warranty claim approval.

 

what the **** is up with you? my dealer didn't have a problem with my car or replacing the turbo. they gave me the number for mitsubishi and when I spoke to the mitsosh!t customer service about all they said about why my turbo work was denied is that it would not fail if it was not abused. i have not reaed every post in this thread but even those i read it seems like no one is getting any thing coved by warranty.

what the **** is the warranty good for if when somehthing fails the company says it failed cause you abused it? ****ers didn't even take the car apart

 

msm , as you know i had my clutch warrantied. but you also know they did not warranty my clutch. jason the service writer called the DM and they denied my warranty. jason said they (mits) are not covering clutches anymore. even though mits has a 12k warranty on wear and tear items. btw, they denied my warranty on the clutch over the phone. the dealer never looked at my car.


btw, ringthree, this is the same dealer that msm took his car to. so if you think it's the dealer why would they replace my turbo under warranty (which cost more)and not my clutch?


ringthree=annoying troll

 

Hey guys. First let me take a moment to say hi to our friends at Mitsubishi. You see i got my car back today and they wanted to void my warranty becouse they said that i had posted mods and timeslips that i had on my car on this website. They even had print outs of everything that i have supposably said on this forum. So as far as Mitsu searching forums to void warranties this is complety true!! I have seen the print outs. So then i asked why Mitsu posted on the website that they do not search forums to void warranties. They told me that they do not search to void warranties but what they do is if there is a warranty issue they will then look at forums to see if anything has been posted that could void the warranty. So even though they dont constantly search they still do the searchs when issue arrive. So everybody say HI to our friends!

 

wow, if that is true, I wonder how much information the forum gives out. This is an extremely serious issue. Did you post your name, etc. with any of your musings/timeslips, or did they just figure it out? If this forum is giving out personal information......

 

Yeah, 24k, i dont' know how they would know anything about who you are by your public profile. It doesn't even have your name, much less your VIN.

 

I believe they got my information off of the Utah region SCCA forum and linked from there out to other sources to put the all the info together. The forum itself did not include any personal info that they could use to connect me to the posts and to the Evo. What I'm assuming they did was follow the links to a separate set of docs including myautoevents.com (registration info) and to the Utah region results from a separate URL for results info ... that stuff included my full name and my son's and the car make, year and model number ... and our SCCA membership numbers.

Nice to hear that Mitsu is claiming that they're only searching to deny warranties once customers have a claim.

 

MSM, I feel like I owe you something. Supposedly MMC has issued a TSB regarding the bad press they are getting regarding this issue. Perhaps this is the start of a change of attitude? Hard to say.
What I do know is that my dealership's awareness of this situation led them to get me a good deal on my RS, and good treatment by the service department. I think this sitaution will eventually correct itself IF the following occurs:
ANYONE WHO IS CONSIDERING BUYING A MITSUBISHI EVO, LANCER, WHATEVER, tell your dealership that this type of customer service is not acceptable, and taints your decision to buy any mitsubishi car. Even if you don't buy a mitsu, the dealers will get the message and MMC will get the message from the dealers. I told my dealer this about ten times while purchasing my EVO over a three day period, as well as my service manager.
MSM, I propose that everyone who has read this post OWES you for standing up to MMC and at least making them take notice. They owe you at least a visit to the dealership, if considering buying a mitsubishi. I feel that we should help you out with your repair bill as well. Do you have a paypal account, perhaps we could get a collection together, just $1 a person or $5, whatever.
I know you don't need the money, buy I personally feel as though I owe you something and do not like to have a negative balance, and I don't think I am the only one.

 

For the most part, dealers (specifically the service managers) are not dicks. They're a business, seperate from but related to Mitsubishi (or their parent company). Businesses want to make money. How does a service department make money? By fixing peoples' cars. The service manager has absolutely nothing to gain by denying a warranty repair. He and his crew fixes the car, they get paid - either by Mitsubishi or by the customer. Without the warranty, there's a chance the owner will take the car elsewhere. So why would a service manager at a dealer deny Michael's warranty without even looking at the car? Because he knew that Mitsubishi would not pay for the work. End of story.

 

My point is that this happens to everyone at all companies for all kind of cars.

I am sorry it happened to you too, but you are not unique. If you dont like the decision fight it, dont complain.

 

I am sorry but you are ignorant to the responsibility of dealerships in dealing with warranty claims. I have already stated this, I now feel like we are going around in circles. You dont want to listen to anyone else, yet you dont have the proof to substantiate your claims.

The fact that you think that a few people complaining on the internet makes the occurance systemic let alone "very common" is a sad statement on this whole affair.

 

Yes, I am an annoying troll because I dont agree with you...