Oh and one more thing. A local dealership around me voided the ENTIRE warranty on a 17k mile 05 evo because the computer was supposedly flashed.

 

The problem with the warranty is that there is abuse on both sides. There are those that have had their TCs replaced after repeatedly dumping the clutch at the drag strip and then there are those that have had that same replacement denied and have never launched the car.

What I take issue with is the reps and dealerships that go out of their way to try and void warranties. It almost appears if that is what Mitsubishi is forcing down on them. Warranties should not be for additional profit but rather the maintenance of the car when things go wrong. If Mitsubishi wants to continue denying as many claims as they have then there should be a cost associated with it.

The shorter cheaper warranty won’t be an issue as long as it is left as an option. This way Mitsu can't discriminate between cars and quality will be maintained.

 

Good luck. Mitsubishi Warranty does suck though. I tried to get my spoiler replaced, and was denied because I have coilovers and a few other mods on the car. Nothing to do with the spoiler.
I also wish that the warranty was an option. When it brakes, time to upgrade.

 

That stinks... Between this post and the armrest post mitsubishi's warranty's are bs...
GOOD LUCK!!!

 

give me a break omg.

 

Sorry, I know the mere concept of actually thinking what the results of your actions are around here incites riots.

I do agree that there is abuse on both sides of the warranty front, and one of the easiest ways as a consumer to not be 'abused' is to not modify your car. This isn't exactly news to anyone modifying their car. Unfortunately with a cult performance car when ever you bring a car in with a problem more often than not they are going to suspect abuse or modification first.

Mitsubishi is a company, if they are going out of their way to void your warranty over something like tires I would be upset. However many on this forum think that you should be able to take your new car, modify it to put out another 100whp and expect them to get down on their knees and thank you when you come in with a broken car. Obviously more often than not that's not going to happen.

 

best of luckk

 

I did. Mitsubishi found every post I've ever made on EvoM and used any reference to mods against me. Basically the warranty was voided because I posted online about mods.

As I should point out, the only reason I would have had for removing any modifications was to get a fair review at the dealership. With a reputation for voiding drivetrain warranties from things like excessive tire wear (posted above here somewhere), you have to jump through hoops to even get them to look at the car which they boast as "Best backed in the industry" and put out brochures for that read, "Go Forth and Modify".

Just got a quote from a dealer yesterday (to add to my arbitration documentation), and the total was $16,347. There is about $2000 worth of parts left out as well.

I didn't. The only modification the car had at the dealer was an exhaust system covered with oil and coolant.

No updates yet, except my documentation will be arriving at the arbitration office tomorrow. The case begins April 3 and takes up to 10 days. Should have a resolution figured out in about 2 weeks!

Yea, we will see. Had to go for this though, I have nothing to lose. I gave them extensive details about all of the modifications, even printed out and handed in almost every different map the ECU has along with a 2 page explination about Mitsubishi ECU operation and the failsafes built in. I also included a dyno chart from 6 days before the engine blew, which shows boost level being at stock, and an air/fuel ratio between 11:1 and 12:1. I also measured every in-tact engine internal piece to the ten-thousandths of an inch with a digital caliper. All 6 remaining bearings (upper and lower of cylinders 2-4) were dead even at .0580" thickness at the center. Also measured all rod bolts that were in-tact, they measure 2.366" exactly all around. That should rule out detonation or anything else possible to come from a bad tune, as it would be likely the bearings would get unevenly pounded and the rod bolts would show signs of stretching from any possible over-rev situation.

Total documentation was 31 pages of writing (10,000+ words), 10 attachments, 55 detailed photographs.

We'll see how this goes..

Yes, but that all depends on what the issue actually is. Because say you have an exhaust and tune, and your fuel pump stops working, should you be liable? This is most definitely a grey area, but I'm not looking to get any hand outs here, just an accurate assesment of what I deserve, if anything.

As a quick recap: I had a connecting rod snap due to heat from a lack of lubrication (spun bearing, loose rod cap, bad oil pump, who knows). To figure out the cause mitsubishi removed the head from the motor and that's it. It appears they only removed the head hoping that I would submit to their weak excuse for a "diagnosis", and accept the charges myself even though I may not be responsible. Their tear down was as good as doing nothing at all, and I think I have the right for atleast an accurate diagnosis of the problem. That is all I am trying to accomplish from this case. Hell, maybe it'll set a precedent for warranty issues to come, who knows.

Very true, but there are many of us somewhere in the middle ground there as well, that think we should by law be able to make small changes to the car such as exhaust system, suspension, etc (not a turbo kit, not bigger cams, etc) and still retain a warranty on the parts that are not affected by those changes. Which is the exact focus of the Magnusson-Moss act.

If the arbitration company was to have my engine remains sent out for a professional analysis, and they came back and said the modifications were responsible, I would be satisfied.

 

Just for kicks, I bet some of you have not seen this document Mitsubishi released a few years back:

-------------------

STATEMENT ON MITSUBISHI LANCER EVOLUTION WARRANTY


• Mitsubishi Motors and our dealers strive to be reasonable in evaluating each customer’ s vehicle that is brought into a dealership for a possible warrantable condition in order to provide excellent customer service. We give the benefit of the doubt to everyone and appreciate their respect for the terms and conditions of our warranty. Mitsubishi does not have any automated web search system looking for Lancer Evolutions involved in race events. This is absolutely false.

• Mitsubishi clearly states in its Owner’s Warranty and Maintenance booklet that problems or failures related to racing, alteration and/or vehicle modifications are not covered conditions. This policy is standard throughout the automotive industry, and is even less restrictive than some manufacturer warranties, such as BMW and Subaru, that prohibit operating a vehicle in any type of competitive event.

• If a Lancer Evolution is brought to Mitsubishi Motors dealer for a diagnosis as to a possible warrantable condition and the dealer determines that modifications were made that may have caused the problem, or could be instrumental in causing future problems, the repair will not be covered. The dealer and if necessary, MMNA staff, investigate each case, always giving the owner the benefit of the doubt. If the dealer does indeed find that serious vehicle modifications have been made that relate to a vehicle problem and/or damages, then it is possible that a restriction will be placed on that vehicle’s warranty coverage as it relates to the specific modification, damaged component(s) and impacted vehicle systems. The entire vehicle warranty is not voided.

June 18, 2004


http://mmna.wieck.com/forms/mmna/fil...anty_61804.doc
---------------------

 

I highly doubt mitsu has to say much more than the ecu map was altered to shut the door on your case

you are a fellow forum member but even I wouldn't let you slide on that count alone

altering ecu = warranty bye-bye, period.

 

Well, in all fairness you did have them on the car did you not? I don't recall your exact situation but wasn't your boost controller also not re-adjusted during hte winter after you'd been tuned while it was warmer out?

Agreed, I frequently hear about 'entire warranties' being voided here for powertrain mods and I usually just brush off those posts. I've got a heavily modified car, wouldn't dare expect a powertrain claim to be fixed but they did fix a seat issue which I had without questioning it.

Small changes on our cars can be big changes in power & torque output. Everyone of course thinks that their warranty should be honored no matter what, unfortunately the only people that are going to agree with each other on that front are the car owners. I frequently hear Magnuson-Moss referenced around here when people are talking about poweradders causing denied warranties. I'm not an attorney or a court TV fan that thinks they know everything, but from my brief reading it wasn't created because problems arose over warranties being denied for aftermarket power adders. I've yet to actually hear of a case using it and being successful.

I hope you get some help, but I wont be surprised if you dont.

 

I dont know the entire story, nor have I seen pictures. But I can say (without stating specifics) that on 2 cases MMNA has approved warranty repairs after DPSM inspection AND finding modification that COULD have caused failure. One car was basically stock, but had the intake & exhaust with flash, engine had a spun bearing. Even though the customer was NOT using synthetic oil they still rebuilt the bottom end. The other case, the car had more mods, cams, head studs, etc, and the #3 rod came out to say "HI" shattered the block to pieces. Now the customer did have a difficult time getting it covered, but MMNA did put a new short block, head, and turbo on the car.
So in saying this, I would like to wish you best of luck in getting this resolved in the best favor for both parties.

 

Do you have any more info on those cases sabastian?

 

If they refuse warranty then tell them to refund you the amount of money that the warranty is worth lol...

 

Post #54. I wish they would follow there own rules for warranty. I am tired of looking at my peeling spoiler.