I love the car, but having the scratches makes me sick to my stomach. This is the first new car I have purchased for myself (wife had gotten 2 new cars) and I want it to look perfect. I am not upset with Mitsubishi as they are not the once who knowingly made the decision to ship me a damaged car. I will be contacting MMNA tomorrow and I am confident they will be more responsive than South Coast Mitsubishi. At the very least, perhaps they will return my calls as promised.

 

hmmm, I too have those scratches and are only visible at night when i'm under a light post or if u look at it directly at a certain angle during the day (after every car wash), either way u have to look at the hood at a really close standpoint that unless the owner is a show freak, it is not a big deal. You will have scratches on your hood and your front bumper before u know it and if ur going to daily drive like me, this is inevitable. I don't know when these scratches appeared, and I know I would be pissed too if i would have found those scratches on my first day but just let them find a solution for you and IMO what matters is what under the hood like the power, the rigidity, the AWD, the suspension..... ahhh what the heck i just love this car with or without scratches!!!!

 

My suggestion (well before you get scratches) is a clear bra. I will never own another vehicle without getting one. I have one on my Z06 and my Cobra and I love it. Its cheap insurance and most people dont ever see it. My Evo's front end was all chipped after a couple years, it looked terrible. My Cobra is black so that was the first thing I got for it, still looks as new as the day I bought it, same for our Vette we've had the bra on for about a year and the car is chip free. You can get a bra for like $250 and the install isnt that bad, we've done both our cars and they came out pretty clean. anyways just a thought.

 

Sorry you had problems with the delievery of your car, but my experience with South Coast Mitsubishi as well as a numerous friends has been nothing but positive. Mark saved me over 3000 dollars compared to our local dealerships and made the 800 mile trek worthwhile. If it were not for South Coast Mitsubishi, I would not have bought another Evo.

I have purchased new cars from other dealerships before, and while getting a new car is a great feeling, the negotiation process is a pain with confusing figures thrown out, good guy/bad guy salesman techniques, long waits to get you restless, ect misc bs.

This was totally not the case at South Coast. Mark is straight forward with the price, and buying the car is simply signing a few forms, waiting a for the documents to clear, and then you are off.

Again, that is not to ignore the problems you had picking up your car, and hopefully you and South Coast can come to a compromise that resolves the issue. However, South Coast comes highly recommended to me by many of my long time friends, so this seems like an unfortunate, but isolated incident.

 

240z as what i said i wanted to help you out...But you are just makin it dificult....First of all i have nothing to do with your deal..Yes i do work for South Coast Mitsubishi But i DID NOT SELL YOU THE CAR...I have nothing to do with your deal at all...Im just trying to help you out here so why Blame me?

Again im sorry that happen to you,And im preety sure Mac the GM will take care of you just be patient....

Thank You

 

Seriosuly MR 240z whatever stop complaining. No one needs to read that on here. What a waste of time! It's people like you that complain about minor things that give companies a bad reputation. I would love to see all the people that did purchase cars from Southcoast post about how good their transactions were...

"Patience is a virtue..." I seem to remember hearing that from my parents. Chill out, be patient, and I don't see why they would not want to help you. Complain, post things on Evom like you are, become a thorn in South Coast Mitsu's side, and I wouldn't see why anyone would want to help you at all!

And truthfully, Mark doesn't owe you anything... Do you understand how the world of sales works? Deal with the dude that was your salesman. He is the one that got paid to sell you your car. You are HIS customer. Mark didn't make a dime off of you.

 

Good idea
Oh wait, that might be a bit difficult as I was told he no longer works there and I was given the distinct impression that he was let go because of this incident. Please respond and let me know if you have any other great ideas and inspiring comments.

 

So you no longer want to help me because I have posted this for everyone to see. Wonderful Mark, you extended the olive branch when I posted about my troubles with South Coast Mitsubishi by sending me a PM on July 25. I never approached you for resolution so you placed yourself in the middle of this. Your message is very clear, if you don't deal with me we cannot gaurantee that you receive decent service.

Please tell me how I am making this difficult. Are you referring to the fact that your dealership will not call me to give resolution when they say they will. Or am I difficult because I post on this forum to let others understand my experience and this hurts your sales. Your ability to sell cars on the net will be affected by your inability to quickly and adequately resolve problems. BTW, the guy who sold me the car no longer works there so I cannot deal with the salesman. The GM, Mac, continues to give lip service, not return calls when promised, and has offered no resolution although he agrees the hood will be fixed and I will be compensated for my troubles.

When I called your dealership I was responding to the add that you posted. I also stated clearly to the salesman that I am responding to the add posted by Mark. It is very odd that you seperate yourself from your dealership and only take responsibility for cars that you specifically sell.

 

240Z TwinTurbo - not to add fuel to the fire... but I do hope you are trying to be nice, while at the same time being firm about what you feel would be an appropriate type of resolution TO YOU. If I were in your shoes... I would make a log of phone calls (all from the same phone and to the same number at South Coast). Make a journal of what was discussed and with who (Time and dated in sequence of events).

Ask for details "IN WRITING ONLY", make sure all forms have that phrase on it as well... because in california a verbal agreement is binding too (so by adding that phrase in the paperwork... you avoid any "verbal" disagreements later on).

It sounds like you are really upset (and with good reason... i would be upset too). But maybe it might be worth your while to seek a personal representative to handle the phone calls to the dealership? It seems like you have a pretty slam dunk case... so i would make sure that you get some kind of free initial consultation and seek out what pearls of wisdom you can during that session.

Finally, a wonderful resource I like to use when I need to be a squeeky wheel that gets the greese... www.bbb.org file a complaint there with the dealership and with MMNA (let the dust settle later on and see who responds in a better fashion).

Start writing some snail mail letters to the owner of the dealership about this issue with a drop dead date for resolution. Make sure they are certified with return receipt so you have confirmation that they received it (Because they must handle all this paperwork and that is usually a bitc# as well).

When all else fails... I personally like to look up the stock details for a company and see what the name of the CEO is... with a little investigative work you can easily determine the standard format of the email address structure from the full name and send that person an email which nicely describes the issue at hand (coupled with a snail mail to that same CEO at the Corporate HQ address... trust me... the company will route the CEO's mail properly thru interoffice mail even if you send it to the wrong place).

I can be a punk when I need to stick it to the man... I did all of this once over a $10 MIR from Lexar which was denied. I had to wait a couple weeks for the wheels of justice to respond... but they eventually came full circle and gave me what i wanted. The key usually is, fire off the paper work and wait for the response (be sure to give them a reasonable drop dead date to respond by, usually 14-21 days). But do hang low when you are waiting for the response... because you are allowing them to tighten the loose around their necks, so you can kick that chair out from under them when you need to.

 

I now have a case # with MMNA and they were very pleasant to deal with. It was an interesting conversation. I was told by MMNA the vehicles are very carefully inspected and that this damage would have been noted upon delivery to South Coast Mitsubishi. My VIN shows no damage being reported on the vehicle. They were also surprised by my comment when I told them the GM stated that he and the owner were working with Mitsubishi to resolve this issue. The MMNA case rep had no record of this and thought that bit of information was interesting. My case has been sent to the district rep, the GM, Mac, and the owner. MMNA stated that I should be contacted within 3 business days by the GM and to call MMNA if this did not happen. MMNA apologized for my negative experience and I have offered to send MMNA the pics of the vehicle damage, copy of the bill of lading(signed by salesman), and a link to this post showing the interaction I have had with South Coast Mitsubishi internet salesman.

 

Wow, this is horrible. I think I'll take my money elsewhere. Sometimes service and quality is more important than the bargain.

 

Your Inbox is full

 

Please update us what MMNA offer you.
Maybe I'll get a new bumper too..

 

Does the Evo have VIN stickers on every body panel like most other cars today? If so, you probably don't want a new bumper because then you'll have to explain why the original bumper was replaced when you go to sell the car later.

I know when I am used car shopping, VIN tags are one of the first things I check. And if I see bumpers or fenders or hoods replaced, I take that as a sign of an accident repair, regardless of what the seller's story is...

Same goes with the guy who is insisting on a new hood... A new hood would lower the value of your car more than getting an original, VIN-tagged factory hood resprayed.

 

That's a good point, yes all the body panels are tagged. I must say I'm very unimpressed with how this has all been handled. You'd think the thousand some odd dollars it would cost to replace 240Z's hood would have well been worth it considering the bad publicity and loss of sales this has cost South Coast Mitsu.