Thanks AL good to know! I will update you Saturday on what I put down after my ECU gets back from you.

 

I think its quite obvious that there are missing links in this story...of course no one wants to admit fault or say they should have done something different...I can only hope this thread alone doesnt sway any new evo owners to or away from a particular tuner...that would be a shame b/c both are great at what they do...however, this thread tells a different story...

either way, I think Shiv could have diagnosed the problem given the time....its not realistic to come to a tuner that has 10 cars lined up who all paid a good price for his time and expect the royal treatment (no matter how far you travelled)...had Shiv dropped all the cars waiting who had also paid the same ammount of money for his time just to take in a special case, he would have pissed off more people than just that one...i believe it was just a miscommunication on both parts.

but congrats to Al on getting it handled...and good luck to the car and its owner

 

In every story, when one person tells it, there will always to some degree be missing links/different view points.

But, in the end its about taking care of the customer after you have already charged their credit card

Shiv can tune hell out of a car thats a fact, and i say that even after my rocky background with Vishnu, but customer service after the sale is what company lacks..IMHO.

BTW, for every story that you hear on the Net, there are a dozen that you don't/won't hear about...some alot worse then this...And i'm sure this is true for many tuners.
Its funny how people all of a sudden disappear..... from the boards.

At the end of the day.....in this story everybodies happy.
Good

 

I would never want to do business with you. Remember this is a car that most people daily drive. I would only go to someone that would treat my car like it was there own.

If you can't handle the business hire more people or set a limit. It's that simple.

 

 

It has nothing to do with hiring more people; it’s about how much time there is in a day and how many cars you have to tune in a weekend. There are always unexpected events that occur such as people not showing up or cars not running right. This happens to all the tuners out there. There is no way to account for any problems that may occur, not matter how well a dyno day may be planned. Customers at pretty much any dyno day are urged almost required to have a normal running car. If not take it to the shop BEFORE to get any issues straightened out.

 

From reading this thread I got that all the tunes were scheduled right? It's a good idea to schedule only what you can handle and most of all handle with care

 

Care was taken on every car that was there that day. No compromises were made.

Please consult the bottom of this thread:
https://www.evolutionm.net/forums/sh...78#post1859278

 

This is why dyno Flash is the only major evo tuner who sets tuning appointments at least and hour and a half apprt and in most cases TWO FULL HOURS beteween cars. IMHO those who pack in 10 - 12 cars per day are doing the customers a disservice.

If I were a customer - its better to come see us on a weekday when ther are no time limitations and things can be carefully tested.

CEL issues and driveability problems take careful road testing which takes time.

Dynos are good for whp figures but useless to diagnose street driving issues such as stalling at traffic lights.

I learned my lessons with dyno days last year and I have changed the way I do them - sure it means a longer day for me and less car and less $ but in the long run I feel more confident in the quality of my work and that makes it worthwhile to me.

 

apparently you have never been to a dyno day. Its your(or his choice) to get tuned in a crunch time atmosphere, not mine. I would never want my car tuned at such an event.

What does any of this have to do with doing business with me? I never said what i would do with someones car, i said what everyone else does with people's cars on days like this. They don't have time to deal with peoples problems that they bring in. They are supposed to have those taken care of.

Again, what this has to do with me and my business sense is beyond me.

*EDIT* except al, apparently he already had an issue like this last year.

 

The customer claimed that only 35 minutes were spent on his car - I was not there so i don't know who is telling the truth, however - 35 minutes is not enough time to properly map a pump gas tune and race gas tune - IMHO


Also - note in this sheet that was posted of the customer's atlanta tune - the a/f is on the lean side with the pump gas tune at 11.4 at 6,000 - this leaves him very close to knock threshold if he picks up some bad gas - IMHO. Also the race gas a/f target was jumping all over the place and going VERY lean at 6,000 - closer to 12/1 which is not something I would advise fior any stock piston car.

if this 35 minute job is tuning without compromise then I must be in the worng business

 

I think they were only getting one tune that day al. I believe a second tune was only allowed if time permitted.

 

NO NO NO get your facts straight. Why do you guys insist on taking this into war? let it go.

 

That’s not the issue al, look at the charts. How will tuning a car for two hours effect what the chart looks like? It’s irrelevant. The car was running fine on race gas the night it was tuned. There was obviously a problem when he went back to pump gas. More than likely, this was due to forgetting to change the MBC back to a lower boost or flipping the switch on the Xede.

 

Al, How did you get these charts??? I dont even have them