I really think this kid deserves more than just an apology and a clutch from map. Fix up a old turbo around the shop and give it to him as a show of good faith.

 

We have established this already.


I was the one that really crucified this kid for no wrong doing. I am the one that per say accused him of scamming and went as far to reading his old posts to justify it.


I readily admit that I started the fire and got it all hyped up.

With the information that I had, (which was not much) I made an assumption and it bit me in the a**.


While I could have sat back and let everyone else bicker, some things just seemed very odd to me. This is the reason I jumped in the mix and said what I did.

I feel bad at pointing fingers at Croatian, but everything was just stacked up against him in this scenario. Nothing really made sense to begin with.

The Fed Ex thing was crazy.

I never thought that MAP would send out a used/parts missing clutch.

Never in a million years did I think the actual manufacturer of the clutch would send a unit needing a rebuild to a consumer. ( I did note the post above on where it was shipped from which is making this thread make a lot more sense). So I ruled that out as well.

This is how I came to my crappy conclusion.

I have not gone back to edit my posts because whats done is done. I dropped the ball and wished I would have waited a day before getting involved. Alas, you live and learn.

 

You are correct sir, the warehouse in question is a multi-line distributor, not an Exedy owned facility I apologize for any confusion.

As I mentioned in my last post I'm very sorry to hear that this situation has lost us some potential customers, however I feel obligated to look at the upside of this situation which is the lesson learned. We are very good at what we do as you can see here, but we aren't perfect and every once in a while we do make a mistake. I simply asked that we be judged based on what we have learned from that mistake, how we rectified the situation for the customer (we overnighted him the replacement at our cost and will certainly be taking care of him on his future purchases), and the fact that we have adjusted our policies and procedures to ensure that this type of incident never happens again. Can you say the same for any other vendor on this forum?

 

Chris - MAP, you guys rock.. I have dealt with you in the past, and nothing short of spot on.. And that doesn't mean you guys were perfect, but rather extensively thorough. i have dealt with many vendors in the automotive industry and you guys are always ahead of the game when it comes to covering all your bases and trying your best to make things right. In the end, if a potential buyer doesn't conduct business with you because of this mishap, seriously missed out on what you guys really do for this industry....

Am really happy for Craotian as well. Good man...

 

to the op... enough can't be said... i again apologize for your bashing and im super glad the situation was fixed... i can only imagine being in this situation...

to boostin, you say you wanna make friends but you have started to bash w/out any knowledge of evo subject...

yes i do have megan tp <--- that means testpipe, and a megan dp <--- downpipe..

and only choose these parts because they are pretty decent and they all seem to be engineered just about the same...

perhaps you missed the ttp tune part, ummm one of the best
or my swift springs/bilstein combo...

or and not that it matters, but i also have t57-s pro w/ titanium lips that i havent even put on my car yet.... thats prob as much as all ur mods ever combined...

 

Too much hearsay in this post.

You guys should have provided the part from the customer. They bought it from you not from Exedy. Good customer service would have resolved the issue right away.

Looks like good customer service is coming from Exedy.

 

Wow I was getting a little sketchy about doing business with MAP, even though am glad that MAP fixed the problem, there was no need for them to keep adding wood to the fire by saying that they knew there wasn't a chance that either the shipping company or exedy (or whoever handles their shipping) were at fault. To the kid, am glad you stuck by your decision of following through to get to the bottom of this and not paying attention to the ignorant people on this forum, I guess if this would have happened to them they would not have acted like this. I wish good luck to both MAP and the kid, and I hope to be doing business with MAP in the near future

 

i would like to make friends and your probably a nice guy, i just got offended with the young buck shiit and whats with you people and i dont know about the evo because i dont own one? i guess in less than a month when i take delevery my comments will matter. im sorry for the cheap shot at your megan parts i had testpipes once and they sucked, broke at the welds. as for your titanium lips good for you but then you go and say probably more then all my mods ect making it personal haha you dont know who your talking to man im done with you i have nothing more to say but fyi the rear end in my hachi cost more then those wheels good try tho balla

 

ok time to close this thread. Glad problem is resolved.

Good response MAP, hopefully everything is cleared up now.

 

ok ok, lets settle down.



--- btw, the brakes on my old car cost more than your rear end.


hehe

 

nevermind

 

I read the whole thread. Each and every post. The whole situation was handled very poorly, from folks jumping in an effort to deflect the legitimacy of the concern to the rationale stemming from the seller. The true test of a vendor lies in how he handles problems, and this only flattered the manufacturer who took the responsibility and rectified the issue.

 

I think its pretty clear here that the warehouse mixed up a warranty return / repair item and shipped it out to my customer. They also use a preset weight for packages which is extremely deceptive especially when we're talking about missing pieces from a shipment. If I knew I made a mistake like that you bet your *** I would take care of the situation immediately, but you somehow think this is flattering for the warehouse that made the mistake and created this entire situation in the first place? I admit we were wrong in accusing this customer of wrong doing without exploring all the options beforehand, but the facts we had were pretty convincing to the contrary of what actually occurred. It's sad to think that someone would ever try and pull a scam like this, but I can assure you that is happened before to each and every vendor on this forum. I have to proactively defend my business against these people otherwise we would be out of business in a heartbeat.

 

I don't want to argue with you, Chris. As you asked a direct question, I feel compelled to respond.

I can appreciate that. As a vendor, it was up to you to explore the possibility of an error on the shipping end as a first step, especially knowing that MAP did not pack, weigh, and ship the box. That's not what happened.

Absolutely. They made a mistake, they admitted it instead of asserting foul play, and they fixed it. The situation, as we know it, was not created by the warehouse. They did were not involved in costumer service, they didn't deny their mistake, and they didn't accuse the costumer of malfeasance before investigating.

Yes, stuff happens, mistakes are made, we're all human. That's not the issue here. The issue lies in the way it was handled.

(EDIT: I wrote my post before you added text, so please understand why I replied only to what was originally posted.)

 

+1 who will never do business with MAP.

You keep digging yourself a hole the more you fight back of your critics. You clearly don't feel as guilty as you should feel for someone who almost robbed a kid of $1400.

Go back and read my first post in this thread here and work on your customer service. Unfortunately, if your business is nothing more than a reseller of someone else's products, then you need your customers a LOT more than they need you.