MAPerformance BS
WTF?!
After all is said & done, the kid is not a scammer!! Good for you Croat'
... It just sucks that so many people jumped to the conclusion that he was scamming when he really wasn't.
I also think MAP should've called Exedy from the "get-go", as they really don't know what was in that box when it was sent as they weren't the senders. But...at least everyone is happy now.
Next time you order something, ALWAYS pay with a credit card that will back you in these situations!
After all is said & done, the kid is not a scammer!! Good for you Croat'
... It just sucks that so many people jumped to the conclusion that he was scamming when he really wasn't. I also think MAP should've called Exedy from the "get-go", as they really don't know what was in that box when it was sent as they weren't the senders. But...at least everyone is happy now.Next time you order something, ALWAYS pay with a credit card that will back you in these situations!
Newbie
Joined: Jan 2009
Posts: 23
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From: WhyOh?
to the OP and the rest of evom i know im new here and sorry if i look like a d1ck im really just here to make friends
Last edited by b00stin; Sep 25, 2009 at 01:15 AM.
^^ i wouldn't worry too much about it, They were just jumping on MAP's D**K. I think MAP is a great company, my issue is with people degrading others when they themselves have no idea what there talking about.
Newbie
Joined: Jan 2009
Posts: 23
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From: WhyOh?
^^
I sold my z33 and will be picking up an evo from a member on this forum. i know a good bit about the evo, i am no expert i really like the car. why are you making it seem like its unattainable its a 14-30k (adv) car depending.. or that my opinion counts for nothing b/c i dont have one yet?
I sold my z33 and will be picking up an evo from a member on this forum. i know a good bit about the evo, i am no expert i really like the car. why are you making it seem like its unattainable its a 14-30k (adv) car depending.. or that my opinion counts for nothing b/c i dont have one yet?
^^
I sold my z33 and will be picking up an evo from a member on this forum. i know a good bit about the evo, i am no expert i really like the car. why are you making it seem like its unattainable its a 14-30k (adv) car depending.. or that my opinion counts for nothing b/c i dont have one yet?
I sold my z33 and will be picking up an evo from a member on this forum. i know a good bit about the evo, i am no expert i really like the car. why are you making it seem like its unattainable its a 14-30k (adv) car depending.. or that my opinion counts for nothing b/c i dont have one yet?
I'm glad you got your issues resolved. I'm a little disappointed in MAP's, "it's not our fault" posts. Because it doesn't matter if it;s drop shipped or not, it's still your company and your still responsible for taking care of your customer...Bar none! Just my 2 cents
Glad this got resolved.
I will say that I have ordered from MAP before and the customer service was exceptional, however when I inquired about a build for my SRT-4, MAP never responded and lost my business.
Howell Performance got it.
I will say that I have ordered from MAP before and the customer service was exceptional, however when I inquired about a build for my SRT-4, MAP never responded and lost my business.
Howell Performance got it.
Well I spent the last half hour reading through the last couple pages of this thread and creating an outline so that I can respond to all of the questions and comments that were posed. I'm going to lay this out in bullet point format rather than quoting the original post as I'm sure this is going to be lengthy lol.
Enhance the customer experience throughout the automotive performance industry.
We clearly failed to live up to that expectation in this scenario. However, I can assure you that we will learn from our mistakes and make the necessary changes to ensure that it will never happen again. I sincerely appreciate the feedback contributed to this thread, both positive and negative, as insight from your perspective is an invaluable tool as we continue to strive to live up to our mission statement and be the best at what we do.
- First and foremost, we did make several mistakes throughout this situation and I will be the first to admit that. We shouldn't have made any assumptions and/or accusations regardless of shipping weight, the used components, etc without first exploring all potential points in which the ball could have been dropped.
- This situation and corresponding information should have never been brought into the public eye. As mentioned previously I could have handled this thread in a different manner, but I felt compelled to defend myself and everything that I have built. You guys have to understand that I have poured my heart and soul into this business...
- In regards to not contacting the Exedy warehouse in a timely manner, they are located on the east coast and we were awaiting images from the customer so that we could forward them on. We did not receive a response until yesterday morning at which time we immediately contacted the customer immediately. We are now working on expediting the replacement clutch to this customer so that he can proceed with his install.
- In regards to lying about box weights, I think that statement is worded incorrectly. Lying implies that we intentionally tried to deceive the customer, when in reality we were simply misinformed about the shipping practices of the Exedy warehouse.
- In regards to the disappointment with the posts in which we deny fault, I would like to clarify exactly what I meant by those statements. I don't think anyone will disagree with the fact that this situation resulted from two different mistakes at the Exedy warehouse including the placement of a used / warranty item into inventory and the assumption of the shipping weight. With that said I don't feel that we are at fault for the situation occurring in the first place, but we are at fault for the improper handling thereafter.
- In regards to the "customer is always right" philosophy I ask that you take a look at this article and this corresponding response. Although I don't agree with every point in these articles, there are clearly some holes in the "customer is always right" philosophy. In this particular situation the OP was a striking example of that philosophy, but do you honestly believe that in another scenario with a different customer it couldn't have went the other way? Speaking from previous experiences in this industry and several others I can assure you that it happens often. With that said, I have to protect myself and everything I have built from fraud, theft, and deception nearly every day. It is very hard to maintain the level of customer service that we offer to our customers and protect ourselves from customers looking to exploit us based on that very reputation.
- Lesson #1: Don't jump to conclusions without first exploring all potential variables.
- Lesson #2: Shipping weights from our distribution cannot be relied upon.
Enhance the customer experience throughout the automotive performance industry.
We clearly failed to live up to that expectation in this scenario. However, I can assure you that we will learn from our mistakes and make the necessary changes to ensure that it will never happen again. I sincerely appreciate the feedback contributed to this thread, both positive and negative, as insight from your perspective is an invaluable tool as we continue to strive to live up to our mission statement and be the best at what we do.
Last edited by ChrisCarey; Sep 25, 2009 at 09:54 AM.
So this warehouse (distributor) received a returned clutch for repair from a customer or Exedy returned a warranty clutch in a new box (which they do on occasion when the part is sent in from the distributor))....The warehouse distributor then accidentally puts the clutch on the shelf....MAP orders a clutch from there rep and has it drop shipped to the OP.....(PS they have predetermined weights in the shipping computer to make shipping faster) the OP gets a used clutch and tries to get it handled by contacting MAP when is is accused of trying to scam!.
So MAP does everything in its power on this thread to belittle and basically make this kid out to be a scammer when in reality he had done nothing wrong.
In the meantime the warehouse does inventory and realizes that they have one to many clutchs on the shelf and then decides they "will handle it"....Intern making MAP have to eat crow and apologize to the OP because it was indeed the fault of the warehouse.
This kind of mistake has been going on for years....its a shame it still happens 
Besides "taking care of it" what is this warehouse distributor going to for MAP and this customer??? It sure looks like they are both owed more than just an apology not to mention that MAP now has a customer service ding on their record that some potential customers will not overlook.
I have been in the facility at Exedy/Daikin Clutch....this is not/was not an an Exedy issue. The warranty pieces are not near the new pieces.
At the same time it was also not an issue that occurred at MAP.
Because the clutch was drop shipped the responsibility is solely on the Warehouse Distributor...they realized it and have now handled it.
-Matt
So MAP does everything in its power on this thread to belittle and basically make this kid out to be a scammer when in reality he had done nothing wrong.
In the meantime the warehouse does inventory and realizes that they have one to many clutchs on the shelf and then decides they "will handle it"....Intern making MAP have to eat crow and apologize to the OP because it was indeed the fault of the warehouse.
This kind of mistake has been going on for years....its a shame it still happens Besides "taking care of it" what is this warehouse distributor going to for MAP and this customer??? It sure looks like they are both owed more than just an apology not to mention that MAP now has a customer service ding on their record that some potential customers will not overlook.
I have been in the facility at Exedy/Daikin Clutch....this is not/was not an an Exedy issue. The warranty pieces are not near the new pieces.
At the same time it was also not an issue that occurred at MAP.
Because the clutch was drop shipped the responsibility is solely on the Warehouse Distributor...they realized it and have now handled it.
-Matt
[quote=ChrisCarey;7543323]
I think your post was well thought-out and written.....but one point I want to make is you keep saying Exedy warehouse.......to avoid misunderstanding from board members I want to clarify that for them. This is not an Exedy warehouse owned by Exedy, it is a warehouse distributor that sells Exedy (and many other lines). Most likely this is no fault of Exedy Corp at all.....its just happened to be their part in question. (Chris correct me if I'm wrong)
Exedy has a facility iin Belleville MI.....they sell to Independent warehouse distributors in the US who then sell to shops/businesses ECT. This means an indepent warehouse (not owned by Exedy) essentialy made the mistake....and now is fixing it.
By you stating it was on the East cost you narrowed it down....but I have a feeling I know which one and this wouldn't be the first time this has happened
Glad to hear it is being resolved
Matt
- In regards to not contacting the Exedy warehouse in a timely manner, they are located on the east coast and we were awaiting images from the customer so that we could forward them on. We did not receive a response until yesterday morning at which time we immediately contacted the customer immediately. We are now working on expediting the replacement clutch to this customer so that he can proceed with his install.
- In regards to lying about box weights, I think that statement is worded incorrectly. Lying implies that we intentionally tried to deceive the customer, when in reality we were simply misinformed about the shipping practices of the Exedy warehouse [quote]
I think your post was well thought-out and written.....but one point I want to make is you keep saying Exedy warehouse.......to avoid misunderstanding from board members I want to clarify that for them. This is not an Exedy warehouse owned by Exedy, it is a warehouse distributor that sells Exedy (and many other lines). Most likely this is no fault of Exedy Corp at all.....its just happened to be their part in question. (Chris correct me if I'm wrong)
Exedy has a facility iin Belleville MI.....they sell to Independent warehouse distributors in the US who then sell to shops/businesses ECT. This means an indepent warehouse (not owned by Exedy) essentialy made the mistake....and now is fixing it.
By you stating it was on the East cost you narrowed it down....but I have a feeling I know which one and this wouldn't be the first time this has happened
Glad to hear it is being resolved
Matt
Evolved Member
Joined: May 2008
Posts: 697
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From: Mitchigan
I will have to respond to most of the responses tomorrow as its getting late, but here is some interesting stuff I dug up as well. I always like to give people the benefit of the doubt, but when we are honestly talking about a Fedex employee sneaking a used clutch into the package we're really reaching...
Also, any possibility of a used or warranty clutch being sent to him (a very slim chance in and of itself) would have also been incorrectly weighed in order for this situation to arise. I think the Fedex theory is more plausible lol.
January 12, 2009 ~ Unbeatable Exedy / QuarterMaster Twin Disc Clutch Kit Pricing!..
OWNED
:LOL: 
January 31, 2009 ~ Overstocked on Exedy Twin Clutches Evo VII, VIII, IX, and X
February 26, 2009 ~ First time clutch job.
Also, any possibility of a used or warranty clutch being sent to him (a very slim chance in and of itself) would have also been incorrectly weighed in order for this situation to arise. I think the Fedex theory is more plausible lol.
January 12, 2009 ~ Unbeatable Exedy / QuarterMaster Twin Disc Clutch Kit Pricing!..
OWNED
:LOL: January 31, 2009 ~ Overstocked on Exedy Twin Clutches Evo VII, VIII, IX, and X
February 26, 2009 ~ First time clutch job.
oops, you weren't right
