MAPerformance BS
They were making assumptions given the information they had. Sure, they were wrong, and they apologized.
Lets move on guys..MAP has said they made a mistake, and that it won't happen again. Judging by their past experience, I can say that this mistake will only improve their company and better their customer service.
Evolving Member
Joined: Nov 2005
Posts: 380
Likes: 0
From: Oxnard
I think its pretty clear here that the warehouse mixed up a warranty return / repair item and shipped it out to my customer. They also use a preset weight for packages which is extremely deceptive especially when we're talking about missing pieces from a shipment. If I knew I made a mistake like that you bet your *** I would take care of the situation immediately, but you somehow think this is flattering for the warehouse that made the mistake and created this entire situation in the first place? I admit we were wrong in accusing this customer of wrong doing without exploring all the options beforehand, but the facts we had were pretty convincing to the contrary of what actually occurred. It's sad to think that someone would ever try and pull a scam like this, but I can assure you that is happened before to each and every vendor on this forum. I have to proactively defend my business against these people otherwise we would be out of business in a heartbeat.
+1 for the apology to the customer.
-1 This was not one of "these people", but a paying customer.
A sale is bascially a contract. You sold clutch to customer. The warehouse did not. You used 3rd party vendor you contract with, that is supposed to complete the contractual aggreement with the customer. This vendor failed horribly. You guys went off half cocked. This is bad business practice. You basically stiffed the customer with a used part, accusing him of lying when in fact you failed in your contractual obligation due to a negligent 3rd party who provided the used part. In the event this occurs again, because it will, perhaps you can take a more civil approach and determine fact from fiction, and be accountable when a 3rd party vendor, in which the customer is not privy to, fails to deliver on your contractual obligations.
Consumers expect good customer service when they have a problem with their order. When you buy something and it and there are no problems, there really isn't any service involved.
Live and learn.
this is an unfortunate individual event, that appears to be resolved and handled well by all parties. i have dealt with MAP and had nothing but great results, as most posters have as well. glad this got resolved.
No shi*. Funny how some threads stay open longer than they should, and others get closed and locked away way before they should.
Evolved Member
Joined: May 2008
Posts: 510
Likes: 0
From: Oklahoma City
^^It depends on how much the vendor whines. MAP is a good company. Mistakes happen. They at least made it right. There are other vendors on here that would just get butt hurt and never admit they are wrong.
What else are we waiting for here?
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