OMG. That's great and everything but what about the email Dimantha sent to me telling me that the kits were NOT insured and basically I was SOL for getting the money back?

Here's the Email I receive on 5/28/04 at 6:30AM PST:

Hi Sir,

we do have a small problem sir, we have been informed all the parts which were returned were fully damaged.

and as returns are not insured we cannot claim for any. Please do email me back sir


regards
Dimantha Jayawardena
Sales Division
www.body-kit.com
Accolade Composite Technologies
Sri Lanka

 

RLAS, not to be a ***** or anythign, but when purchasing a kit thru accolade you agree to the policy and terms, your apost to read them before ordering, as when u enter and hit i agree your agreeing to those policies and terms. But besides that they should give back your money! I dont think its right of them not to. And they do also have a warehouse based in the us in california so you might be able to do somthing legally about that.

thanks

 

They're supposed to tell their policies to me before hand because I bought through Email. Also, their "warehouse" in the US is David from Strada USA. All he does is forward the shipments out to people. I was told by David himself that very information. As a matter of fact I sent the money not to Accolade but to him because he was acting on the behalf on Accolade. So he is legally responsible.

 

As you have mentioned before these body kits were broken in January, now it would stand to reason that if we had a broken body kit in our possession why would we not dispose of it? It is now June so there is no way to take pictures, this being all irrelevant since we know that one of the body kits had arrived damaged and that was the grounds for refusal.

Now the other body kit that was shipped to Hayward CA, I personally spoke to the customer he referred to me that due to your poor customer service the client was lost... And I would also like to add that this certain client ordered direct from us a few weeks following the events as described.

I assure everyone that if we had recieved intact shipments there would be no reason for this issue. But as stated these kits were returned to us in a condition not suitable for resale leaving us at a net loss.

 

That is correct we have signed a personal agreement with ODFL Truck lines that we would not file a claim on the grounds that any damaged replacements would be shipped dead head. But due to this particular case I have spoken to our personal rep. Ron Morris for some assistance.

 

I seriously cannot believe that you ship body kits and are in the industry and you are not familiar with body kit company policy. It is nothing different as opposed to VIS racing, Kaminari, Erebuni. etc. It is not our job to inform you the details of distributorship, take some personal responsibility.

 

1) Always pay with credit card. It gives you leverage.
2) Announce disputes ASAP. Credit cards believe you easier if the sale is under 2 months old.
3) Read up on a company before making any kind of a large purchase.

SOME companies out there have too many reports of damaged goods even though they were returned in the ORIGINAL, UNOPENED package. In my opinion, if the product was damaged in YOUR package, then YOU'RE responsible for the damages. It's a good thing I'm not into show cars, because I would not know where to buy a turstworthy kit anywhere.

 

ebay is a good place to buy i think, atleast there u can see peoples responses to the products....

 

How is it possible for the kits to have been damaged in January if they were not delivered until the END of February? Also, I was told by YOU(david@stradausa.com aka Dave@Accolade) that the Kit shipped to MN only had a broken sideskirt.

You have yet to explain why $863 is not enough to cover 2 kits

My "poor customer service" is a direct result of the lies I was told by Christopher Peterson. He told me on NUMEROUS occasions that the kits shipped. When in reality the did not ship until late FEB. I still have the emails if you would like to see them again. He told me certain dates which I believed to be true and then gave them to the customer.

You're the manufacturer and it costs $1320 for you to make and ship 2 kits? Lies.


They would only except PayPal

 

Been ripped off on Ebay yet? I have, many times.

 

I cannot believe that you are in this business either. Accolade people continually ignore emails, sign off in the middle of IM conversations, LIE, LIE, LIE, and steal peoples money.

Wouldn't it have been MUCH easier to refund the money or send me replacements than to deal with this?

Also, when you and I last spoke via MSN messenger you were more than ready to issue me a refund and now, all of a sudden BOTH kits were totally trashed?

 

That would be your first clue. But I agree, ebay is no safer than anything else. I have seen crap for sale and the feedback says it's a good product. Anyway, I'm OT and I really don't care about show and shine anyway. This just looks like another case of someone not doing his homework and getting screwed because of it.

 

I am sorry If I said January when in fact it was in Feburary, Its a saturday afternoon im at home and not office to validate records.

As far as your poor customer service blamed on Christopher Peterson, there was not one point when your kits sat idle from the time of order it was in transit from Asia to CA and then trucked. Now delays do happen and ETAs are sometimes not met accordingly.

RLAS you make such poor conclusions on the financial figures, how much of those funds went to shipping. Upon inspection of the MN delivery not only was the SS damaged but also the front had structual cracks and the hood was also damaged. This is due in part to freight handling and the abuse at returns in their dock terminal.

Now I am not here to debate what you believe to be a lie, I am only stating the facts.

If this is true that the MN delivery was refused because of a damage to one side skirt that is a shame... because we could have sent out a skirt very easily via UPS. Again we were probably not informed of the small damage to such a small piece because of your disconnected communications.

As far as the Evo Kit to Hayward I know exactly what happened to cause the kit to be damaged. The package was taken to Grand Collision Center in the midst of heavy rains. It infact was exposed to the elements for quite sometime as the shop debated over its delivery. The box has a burst test rate of close to 95 lbs and the kit wieghed in to around 83 lbs if it gets wet its a disaster.. ODFL had to basically tape it back together using god knows how many rolls of tape.. the kit didnt fair any better...

Since these kits are imported from Asia and we do not have a manufacturing base in the USA... each and every kit has a retail price as to its value. A damaged kit is a total loss of a potential sale which would amount to well over $1500 on the 2 body kits that are described. So in fact all parties concerned have lost money and I hope you understand this...

 

Nothing will change the fact that these kits were damaged and disposed. The fact that a refund has not been alotted is due in part because of our agreement with ODFL that claims will not be filed. In return they grant us that any damaged replacements are sent at no charge at dead head.

 

Please.. numerous people have dealt with our company and we are the largest aero kit manufacturer for Lancer. Not to mention countless of members have driven to our california wharehouse and dealt with me personally.