well i was looking at your website and am meaning to buy a kit from you guys, but if you say its purely "circumstantial" why not just give him a replacement or money back and keep a good customer satisfaction record instead of this whole mess. I for one work for a world class company and we whenever we have customer issues always resolve them either by refund or some other means.

I understand that everyone needs to read the terms before ordering and thats fine. But the whole "Buyer Beware" concept of vending puts fears in my mind about buying stuff from you. And mind you, you might say "oh thats only one person" but im not the only one i assure you.

So in conclusion, if I were you I would refund some money maybe not all but some and show some good will which will repay you in the future and stop all this BS.

 

i'm going to post this again. DO NOT ORDER DIRECTLY FROM ACCOLADE. i've talked to several people and they've commented waiting 5+ months to recieve their kits. one guy that recently order his kit (well not recently but....) has been waiting for 3 months now, and rest assured he's pissed. too many problems with shipping times, and as all of you can read..... shipping damages, and return disputes. hopefully people will learn before more hard earned money goes to waste.

 

I was not trying to blackmail Accolade. This was my last resort. I have been trying to get a refund since early April and the only reason I brought this out in public is because I saw it as my last hope.

When are you going to reply to my email?

Also,
What's funny here is I don't think I will ever get anything back from you even if ODFL decides to reimburse you for the damages. But, I'll be waiting and you said they have 60 days to respond so expect this thread to come back to life in 60 days if I don't hear from you.

 

like i said before seems to be an ongoing problem and it does not seem to faze them becasue they have "policies" .Plus dave@accolade mentions one whole thread of customer service yet there seems to be more than 5 dissatisfied customers. U make the call

 

well i dont think i can wait that long for a body kit to arrive

 

RLAS sounds like your getting the shaft. After reading this whole thread, im am sorry for you dude. I have it in my book to never order from them.

 

maybe next time try rushkits.com had no problems with them and it shipped like they said it would. pretty g6od business if i do say so myself.

 

wow .. this is an interesting thread.

my opinion is that accolade is NOT taking care of their customer. maybe outside the US, they don't have the mindset of "do whats right for the customer".

I personally can't imagine that the COST to MAKE the bodykits equels the COST in which you SELL them for. That would be stupid business practices. You make something for XX amount, mark it up and sell it. That is economics in today's world. So .. I don't understand this information regarding accolade stating that they are loosing $ cause they cannot resell the kits. You already have the guys money, how are you loosing cash? He paid for shipping, right? You have his money for the kit, and had the kit. I dunno where your loosing cash .. ?

Are you saying that you wanted to keep his money and resell the kits that were returned in order to make more money? Maybe I just don't get this. RLAS is the one loosing cash. I don't see why HE should be out the $ if he caused no harm to the kits; it was the shipping company.

On a different note - am I the only one which thinks that delivery should have been accepted by those who actually received the kits? Once delivery of broken product was accepted, they should have informed accolade regarding the broken kit in order to receive a replacement? I don't know what accolades "replacement program" is like but it would seem that if only one SS was broken, a replacement SS could be provided to the buyer by accolade. Same for any other part which may have been broken.

RLAS - I'm really sorry to hear what happened. This really is a horrible situation and I understand where your coming from. I truely hope that you are able to get this matter resolved and either receive your due product or a refund in your money. When talking refund, you should (IMHO) receive the full amount in which you paid for the kits minus whatever shipping cost. Accolade should then be the ones responsible for talking to the shipper regardng insurance re-imbursement whenever that happens.

One last note:

Accolade: You have created some great products for our cars and we truly appreciate that. You had been starting to prove yourself as a good company to deal with in regards to quality of product as well as pleasing the customer. This ordeal really makes people re-consider that, and makes you look VERY BAD in the eyes of a consumer. Do whats right and take care of your customer. That is, if you care about anything except for a hard dollar.

edit: spelling

 

thats right, they make good stuff... but then again...

 

yah i wish i could get one of your kits accolade.... but you truely just showed me NEVER to deal with your company. Here is what people learn in busness 101 the cusomer is ALWAYS right!!!! Meaning that if your big company has gotta loose some money because someone screwed up you make it right, this should have been included in YOUR LOSS PROJECTIONS. So give the man his money back so this thread will be closed and you dont lose any more customers, but me...eh youve already lost.

 

me too after reading this i would never purchase one from them even if it were dirt cheap. as jsfour said the customer is always right and big companies like that should be able to counter losses such as that

 

This dispute is with RedLineAutoSalon.com which is a larger company then Accolade, they have a wider selection and more inventory. They have over 491 body kits in their catalog. And the amount in question is $456.16.

Now Im taking the necessary steps for a resolution with the Truck company as they're the ones that should be held accountable. But I cannot simply remit $456.16 without discussion with Old Dominion Truck Lines. Hopefully people will understand this..

 

Ok, since this thread has gone on for a while and both parties feel they were in the right, we're closing it to keep it from distracting from other Show and Shine discussions. There's enough information in here for people to make their own conclusions.

If the issue is resolved, the thread creator (RLAS) can contact me and we'll open it up to update the thread.

Mark

 

I still have no resolution with my EVO VII Kit! David has been good about getting back to me, but I'm just saying that the money I lost for not making it the the car show and still having to pay for not being able to cancel have hit my wallet kinda hard. I mean, I was told that the kit would not be selling anymore and so I though $900 was a great deal for a full kit, so I ordered and in plenty of time too. I got it on May 3rd to have installed before June 9th. The day I got it and it was damaged I emailed Accolade to let them know! I got in contact with Dave after not hearing back from Mr. Peterson and he said to go get an estimate of the damage, I did and he said that it was denied! I waited a little longer keeping correspondence with David and finally borrowed my friend digital camera and sent David the pics of the damage and also posted them on my cardomain page My page with pics of damage . and today is July 21st and I still do not have a resolution! I mean first off the kit was not in bubble wrap it was wrapped in plastic and second, I was told that they guy who mad e the final delivery was flipping the box end over end to get the box off the truck even with fragile written on all four sides of the box along with up arrows! I did not spend $900 hard earned dollars for either of these problems, I mean this whole situation is not exactly driving customer loyalty, but David is trying to salvage it. When I first had problems, I emailed Ryan, Dimantha, Diran, and David. David was the only one who contaced me back! I mean right now I'm the only one losing money, I mean basically it is lost! I mean I am about to move back to North Carolina and I still have the kit just siiting around. I really wish that they could have just sent me a new kit and gotten this taken care of months ago! However, as it stands the kit is not on, I am out $300 bucks for having cancelled an appearance, will not make it to HIN with the kit installed, and am on a wait and see basis to see if this will be resolved before I move which is September 14. I really hope that this can be taken care of this time, but it is basically out of my hands now.

 

wow........ ****y dude, i hope everything will wokr out perfectly in the end......everything happens for a reason.