Accolade Discussion [ALL THREADS MERGED]
Evolving Member
Joined: Jul 2004
Posts: 486
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From: dallas
man that sucks if they dont take care of u. looks like u paid more than what u shouldve got. personally i think their kits suck. if u want a good kit invest money on a japanese stuff. u pay more money but like the old saying goes " u get what u pay for" i think its crap that the dude from accolade blocked u. hes gonna lose alot of business from people reading this thread.
Originally Posted by Viciouz
doode, you can say wateva you want. but accolade is the best company out their for our cars. here this. I smashed my own hood from my own stupidity, and guess what. They gave me a free hood, free of charge. Will ne other company do that for you? No, they wont, only ACCOLADE will.
Maaaan, i feel real bad for you. Dave broswers these boards all the time, i know he sees this thread, makes me not one show for there meet in san bernardino on 28th, matter a fact, i think ill just go ahead and no show. Stuff, like this shouldnt go un-answered, your a paying a customer and just want what you paid for, you shouldnt be treated like this.
ACCOLADE = Dave/Dimantha, email or pm GO LANCER GO with some dam answers.
Originally Posted by Arithmetic
^^^ dude thats irrlevent, ACCOLADE made a ****ty hood and they havent responded or gave him a new hood yet, thou you ****ed ur own hood and they gave you one? So the answer is NO, accolade wont do it.
Maaaan, i feel real bad for you. Dave broswers these boards all the time, i know he sees this thread, makes me not one show for there meet in san bernardino on 28th, matter a fact, i think ill just go ahead and no show. Stuff, like this shouldnt go un-answered, your a paying a customer and just want what you paid for, you shouldnt be treated like this.
ACCOLADE = Dave/Dimantha, email or pm GO LANCER GO with some dam answers.
Maaaan, i feel real bad for you. Dave broswers these boards all the time, i know he sees this thread, makes me not one show for there meet in san bernardino on 28th, matter a fact, i think ill just go ahead and no show. Stuff, like this shouldnt go un-answered, your a paying a customer and just want what you paid for, you shouldnt be treated like this.
ACCOLADE = Dave/Dimantha, email or pm GO LANCER GO with some dam answers.
THANKS ARITHMETIC!!! I appreciate your support! You should go...show off your ride
If Dave does come, u should talk to him (or b*tch at him, which ever) 
but I think u should still go 
Originally Posted by Fifty
Viciouz you type and (your posts) sounds like you never finished school WTF is up with that dude?
Go Lancer Go as far as the hood goes your unfortunately on your own. Dave blocking you from MSN and the boys in Sri Lanka dinking you around just goes to show you and the rest of the members that Accolade really doesn't give a ****. They can complain about companies like Import Trenz all they want but at the end of the day they are no better. I personally would never buy anything from them. Just reading a tenth of the threads around here all you hear is the same stuff. As far as your car on their site without consent goes.... you have all the leverage in the world.
My company used a photo found on a site that allows member to d/l free images and use them for whatever purposes. Unfortunately the image we used was actually copywritten by the photographer and uploaded to this site without his consent. Needless to say guess who got sued. We had a huge battle and in the end came to an agreement. The photographer was NOT a professional photographer and it was only a hobby for him, but none-the-less the photo was his and even though we didn't know we still got into **** for it. Unless you signed something or sent an email or had a phone conversation agreeing to allow Accolade to use that photo... you might want to talk to them and see if perhaps the two you can work something out.
Go Lancer Go as far as the hood goes your unfortunately on your own. Dave blocking you from MSN and the boys in Sri Lanka dinking you around just goes to show you and the rest of the members that Accolade really doesn't give a ****. They can complain about companies like Import Trenz all they want but at the end of the day they are no better. I personally would never buy anything from them. Just reading a tenth of the threads around here all you hear is the same stuff. As far as your car on their site without consent goes.... you have all the leverage in the world.
My company used a photo found on a site that allows member to d/l free images and use them for whatever purposes. Unfortunately the image we used was actually copywritten by the photographer and uploaded to this site without his consent. Needless to say guess who got sued. We had a huge battle and in the end came to an agreement. The photographer was NOT a professional photographer and it was only a hobby for him, but none-the-less the photo was his and even though we didn't know we still got into **** for it. Unless you signed something or sent an email or had a phone conversation agreeing to allow Accolade to use that photo... you might want to talk to them and see if perhaps the two you can work something out.
PAUL
I feel like playing the devil's advocate 
tonite so lemme take a stab at this...
#1 I just realized that Go_Lancer_Go is part of the techsport group buy. The techsport kit is a VERY popular kit and remembering when i talked to dave a few weeks ago he claimed they were backordered on it for at least a few months
So maybe the whole issue is that they cannot replace it because not everyone who ordered a hood got one yet. Also Viciouz has the version 1 evo hood not the techsport evo hood (GT hood).
#2 Cost of running the business. Let's assume for a second that Accolade wasnt backed up on the hood, and that they indeed had it in stock. Accolade would have to ship out another hood to Go_Lancer_Go and take a pretty big hit for it. (Cost of the hood, Shipping from Sri Lanka, Customs, Shipping from the US to Canada paying extra shipping fees). Sure some people would say that's the cost of keeping a customer happy... but that's not the case when a company makes a marginal profit on the stuff they sell.
#3 Let's assume Accolade does have the hood and is willing to send Go_Lancer_Go a replacement. How can they ensure that the hood that Go_Lancer_Go isnt repaired and that he wants the hood so he can sell it and recoup his money or make a profit and yet have a free hood.
#4 Accolade had set out procedures and rules on their site in regards to the sales of the kits. Go_Lancer_Go's failure to read the rules is what put him in this position. So the responsibility is shifted from Accolade to Go_Lancer_Go.
#5 Why did Go_Lancer_Go try to fix the hood instead of immediately trying to get it replaced. I mean most companies wont allow returns or exchanges if you wait too long and especially if you mess with the product and try to fix it yourself.
Again, im just playing the devil's advocate. In no way am I defending accolade's business practice but there's another side to the story. You just gotta put yourself in their shoes for a second. But here are somethings accolade coulda done to handle his:
#1 They could have worked with Go_Lancer_Go more to reach a compromise rather than just ignoring him.
#2 If they helped out viciouz to replace a hood but not someone else only because he isnt local that shows favoritism and laziness. I mean It could be that they only want to help southern california residents because they are local and dont have to deal with shipping. Or because they are local and they know that they can easily show up to the warehouse and demand help, so they dont want that to happen. But all customers should be treated equally.
I hope both sides see their mistakes and learn from this experience. That is all. Thanks for reading this far (for those of you who are still reading ).
tonite so lemme take a stab at this...#1 I just realized that Go_Lancer_Go is part of the techsport group buy. The techsport kit is a VERY popular kit and remembering when i talked to dave a few weeks ago he claimed they were backordered on it for at least a few months
So maybe the whole issue is that they cannot replace it because not everyone who ordered a hood got one yet. Also Viciouz has the version 1 evo hood not the techsport evo hood (GT hood). #2 Cost of running the business. Let's assume for a second that Accolade wasnt backed up on the hood, and that they indeed had it in stock. Accolade would have to ship out another hood to Go_Lancer_Go and take a pretty big hit for it. (Cost of the hood, Shipping from Sri Lanka, Customs, Shipping from the US to Canada paying extra shipping fees). Sure some people would say that's the cost of keeping a customer happy... but that's not the case when a company makes a marginal profit on the stuff they sell.
#3 Let's assume Accolade does have the hood and is willing to send Go_Lancer_Go a replacement. How can they ensure that the hood that Go_Lancer_Go isnt repaired and that he wants the hood so he can sell it and recoup his money or make a profit and yet have a free hood.
#4 Accolade had set out procedures and rules on their site in regards to the sales of the kits. Go_Lancer_Go's failure to read the rules is what put him in this position. So the responsibility is shifted from Accolade to Go_Lancer_Go.
#5 Why did Go_Lancer_Go try to fix the hood instead of immediately trying to get it replaced. I mean most companies wont allow returns or exchanges if you wait too long and especially if you mess with the product and try to fix it yourself.
Again, im just playing the devil's advocate. In no way am I defending accolade's business practice but there's another side to the story. You just gotta put yourself in their shoes for a second. But here are somethings accolade coulda done to handle his:
#1 They could have worked with Go_Lancer_Go more to reach a compromise rather than just ignoring him.
#2 If they helped out viciouz to replace a hood but not someone else only because he isnt local that shows favoritism and laziness. I mean It could be that they only want to help southern california residents because they are local and dont have to deal with shipping. Or because they are local and they know that they can easily show up to the warehouse and demand help, so they dont want that to happen. But all customers should be treated equally.
I hope both sides see their mistakes and learn from this experience. That is all. Thanks for reading this far (for those of you who are still reading
).
Last edited by Kareem@Accolade; Aug 17, 2004 at 04:17 AM.
First of all, when you first enter Accolades site, what do you see...
Ordering and Store policies
...which you have to agree to before you even get to look at their kits. Scroll down to the shipping & handling section. Explains it all right there.
Honostly, their kits are great looking! However, with all this trouble w/ customer service and the ignoring of pm's, e-mails, phone, and the fact that not one employee, representative, or affiliate of Accolade has made a presence in this forum to explain themselves and try to uphold their reputation...
That's just customer service, I'm not saying Accolade is to blame for the damage. I use to work for UPS, can't remember which shipping company was mentioned. This type of package would have been classified as an irregular, meaning that the size and shape of the package did not permit it to travel via conveyor belt. "Irregs", are set on carts and driven around the complex to drop off at their designated trailors. I've seen so many of these packages just fall off the carts, get smashed between walls, thrown around...etc. They have so many packages they have to sort through the value of their packages is not their priority (not an excuse, just some insight). Maybe the CEO or somebody raking in all the money cares, but the employees actually busting ***** to do their job...
And if that was the case...
Claims/Damages/Losses FAQ
Fed Ex Claim FAQ
Roadway claim FAQ
I searched this information all within 15 - 20 minutes from the start of my post. In addition, I also used less effort than you did going to the body shop trying to repair it. Just like Iamkar33m said, let this be a learning experience for Go_Lancer_Go, and anyone else who purchases items over the internet or internationally.
-Dan
Ordering and Store policies
...which you have to agree to before you even get to look at their kits. Scroll down to the shipping & handling section. Explains it all right there.
Honostly, their kits are great looking! However, with all this trouble w/ customer service and the ignoring of pm's, e-mails, phone, and the fact that not one employee, representative, or affiliate of Accolade has made a presence in this forum to explain themselves and try to uphold their reputation...
That's just customer service, I'm not saying Accolade is to blame for the damage. I use to work for UPS, can't remember which shipping company was mentioned. This type of package would have been classified as an irregular, meaning that the size and shape of the package did not permit it to travel via conveyor belt. "Irregs", are set on carts and driven around the complex to drop off at their designated trailors. I've seen so many of these packages just fall off the carts, get smashed between walls, thrown around...etc. They have so many packages they have to sort through the value of their packages is not their priority (not an excuse, just some insight). Maybe the CEO or somebody raking in all the money cares, but the employees actually busting ***** to do their job...
And if that was the case...
Claims/Damages/Losses FAQ
Fed Ex Claim FAQ
Roadway claim FAQ
I searched this information all within 15 - 20 minutes from the start of my post. In addition, I also used less effort than you did going to the body shop trying to repair it. Just like Iamkar33m said, let this be a learning experience for Go_Lancer_Go, and anyone else who purchases items over the internet or internationally.
-Dan
Evolving Member
Joined: Apr 2004
Posts: 260
Likes: 0
From: l.a.
Originally Posted by Iamkar33m
#3 Let's assume Accolade does have the hood and is willing to send Go_Lancer_Go a replacement. How can they ensure that the hood that Go_Lancer_Go isnt repaired and that he wants the hood so he can sell it and recoup his money or make a profit and yet have a free hood.
Originally Posted by discreet303oz
First of all, when you first enter Accolades site, what do you see...
Ordering and Store policies
...which you have to agree to before you even get to look at their kits. Scroll down to the shipping & handling section. Explains it all right there.
Ordering and Store policies
...which you have to agree to before you even get to look at their kits. Scroll down to the shipping & handling section. Explains it all right there.
Originally Posted by fborg
But this was a GB so he didn't go to accolades website and agreed to all that!
Believe me, we're all thinking the same thing here, I'm not defending Accolade whatsoever, just like IamKar33m (devil's advocate if you will), it may not entirely be Accolade's fault.
BTW Accolade uses a private trucking company to ship the kits, not any major shipping company like UPS or Fed Ex.
Also it is the responsibility of the buyer to be smart and research before he buys something as expensive as a body kit. He should go to the companies site and fine tooth comb it for every detail (shipping, pricing, warranty...etc).
Also it is the responsibility of the buyer to be smart and research before he buys something as expensive as a body kit. He should go to the companies site and fine tooth comb it for every detail (shipping, pricing, warranty...etc).
Originally Posted by Iamkar33m
BTW Accolade uses a private trucking company to ship the kits, not any major shipping company like UPS or Fed Ex.
Also it is the responsibility of the buyer to be smart and research before he buys something as expensive as a body kit. He should go to the companies site and fine tooth comb it for every detail (shipping, pricing, warranty...etc).
Also it is the responsibility of the buyer to be smart and research before he buys something as expensive as a body kit. He should go to the companies site and fine tooth comb it for every detail (shipping, pricing, warranty...etc).
I hear that a few other guys had some serious issues with the quality of this body kit. The thing is. If you trimed, fitted, adjusted or tried to fix the kit Accolade will not take it back. This is because you now have modified their kit and they are not able to see the origional dammage. If you get a kit sent to you and it isnt in reasonable condition send it back right away. Take Pictures, videos, documintation whaterver, just cover your ***. You should also look at it when it arrives to you and if it is in bad condition refuse the goods and have them returned to the sender at their cost. Remember that companies arnt going to pay for other peoples mistakes so in order for them to help you out you have to be able to prove to them that is was broken when they sent it. If you have adjusted, fitted, trimed, painted or primed or made any adjustments to the kit from when it was sent to you they will not replace it. I personally wouldnt either. Your body shop should have told you that the dammage was extensive and it should have been sent back. You were problaby just excited when you got your kit and figured you would just work with the dammage. Hey it happens, I know I get excited when I get something new for my car. But dont blame Accolade or whatever company your dealing with for refusing it when you have made adjustments.
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From: Currently in the digital divide.
even tho i trust kreme, and he speaks highly of them, he does have the added luxury of driving over to them and picking up pieces of body-kits
i have read more bad things about accolade than i have read good things, they offer great kits, but if their detroyed in route from shipping whats the point?
i have read more bad things about accolade than i have read good things, they offer great kits, but if their detroyed in route from shipping whats the point?
Evolving Member
Joined: Apr 2004
Posts: 260
Likes: 0
From: l.a.
Originally Posted by Centrylancer
even tho i trust kreme, and he speaks highly of them, he does have the added luxury of driving over to them and picking up pieces of body-kits
i have read more bad things about accolade than i have read good things, they offer great kits, but if their detroyed in route from shipping whats the point?
i have read more bad things about accolade than i have read good things, they offer great kits, but if their detroyed in route from shipping whats the point?
Then, they add his pictures to their gallery (without asking) and put an accolade logo on his pictures like they have the copy rights! WTF? I have read so many complains about them that I hate accolade and the only one who is talking good about them is viciouz.
I'm sure you all have heard about my situation! But Dimantha contacted me I was talking to Dave directly through email and he was handling my claim with ODFL and everything and they denied my claim twice and out of nowhere Dimantha PMs me and says that he will see what they can do. Then he emails me at my yahoo address and tells me that they will send me a new TS full kit to replace my reg. EVO VII kit and will ship it to my new address after I move next month. Also, that I can send the damaged kit back for FREE!!!! That will also be easier for me to be home for delivery this time! I'm not leeting the guy leave without me being there and checking everything first this time! Last time they just dumped it out and hauled ***! But yeah ODFL's corporate office is in NC and won't be too far from where I'm moving to, so if I need to get in somebody's... woooo saaaaaa!!!! My bad! Anyway, I asked Dave if he knew about Dimantha's decision and he said no he had not spoken with him. SO I have been in contact with Dimantha since then! This has been since May 3rd! It is just now starting to come around! I was telling them that my Citi card protects customers in situations such as this and that they would take the charge off of my account! SO so far I'm just waiting to see if Dimantha will come through for me! Good luck with your too man! Sorry to hear about yours as well, but I sorta know how you feel! PEACE!!!! I'm moving in about 2 1/2 weeks!!! YES! NO MORE SNOW TIRES AND SMALL A$$ 15 STOCK OZ RIMS!!!! I'm out!!!!
maybe the number changed area codes because a lot of 909 is now 951 and they already went into affect i dont know if they will work or not or if that is even a solution to it being disconnected but i know a lot of 909 numbers dont work anymore because of the area code change.