Great post, Chris (#117). This is getting stinkier!

 

Actually QuarterMaster has individual part numbers for each of their components including the flywheel, discs, pressure plate + cover, and hardware kit so it is much easier to forget to put one of these components on an invoice, in this case the hardware kit. I would like to point out, however, that although we are not perfect we will rectify our mistakes without a second thought if we are in fact at fault...
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Chris Carey, President

The point of my post was not to bash u. it was to show that stuff can be forgotten. In my case it was a small bag of bolts. in this case its a major component. Can a part this big be forgotten to be put in the box? I dont know. And also to show that u in fact took care of the problem immediately. No questions asked. And as u stated they all have different part #'s which u knew and realized that a part could have been missing so in turn sent the hardware kit to me. This doesnt make u a bad vendor. in fact it makes u a better one! Nobody is in-foul able. And when sh** happens u fix it. Thats customer service! Thats why i ordered from u again and thats why i will in the future.

 

I actually believe the kid didnt try and scam Map. I used to work at UPS, he could of said he never recieved the package as it was left on the side of the garage as noted by the Fed Ex driver. Bam free clutch, saw it all the time.

I also believe the owner that he believes that his company did nothing wrong but did he package this himself?...probably not, so your company is only as good as its weakest link. Its also possible that this was sent to Map used from Exedy and mistakenly boxed as new. The post of him looking at prices is just that, him looking at prices and he finally went with Map for the best price he found. Interesting how this gets resolved.

 

I highly doubt MAP would intentionally send someone a bad product... but it's not impossible. I used to work as a shipper/receiver, and when you're sending the same items out day after day, you just know the weights and you enter them into the computer without weighing EVERY box.

But anything's possible, the only one that knows the truth is the person who started this thread.

MAP could have accidentally sent a bad product they had on their shelf, or Exedy could have accidentally sent a bad product to MAP by mistake.

The sad part is, if you assume for a second that MAP or Exedy screwed up, then the OP has been treated incredibly poorly.

Regardless of what actually happened, MAP should take this back and attempt to get a credit through Exedy, end of story. MAP is the vendor, they pay less for the units, and they have more pull with the manufacturer.

Part of great customer service is giving the customer the benefit of the doubt. Even if there's a chance someone is pulling a fast one on you, unless there is irrefutable evidence to prove it, you should never make them feel otherwise.

My father has had a repair shop for 40 years, repairing and restoring European exotics and classics. The other day, a gentlemen brought his 70's era Ferrari in for an oil change, nothing major, very simple. When he picked it up, he noticed a small ding/paint chip in the left quarter panel, and blamed my father... Now, my father is 95% certain that the ding was already there when the car was dropped off, but it doesn't matter... he can't be 100% sure, and he would rather lose some money having body work done than to tell this guy he's a scam artist.

 

I agree. The kid is being called a scammer, but he did not use an easy chance to scam Fed Ex who left the clutch unsigned for on the side of the garage. I worked at UPS and that was a common practice of real scammers.

 

did the kid ever order the clutches that he asked you about? i didnt see any post about if the kid actually bought it. it just seems like the kid went through alot to post on here knowing what he was walking into. was the question ever answered if exedy direct ships? if it is a direct ship than every exedy cluch that goes out as new will have that same 34lb sticker on it. if it is not a direct ship i doubt that vendors open the boxes and inspect every product before it ships out. is it possible if it is a direct ship or wasnt inspected and he mistakenly got a rebuild? there is so many variables that could come into play before that product arrives at your home. i personally have never dealt with map but i have dealt with plenty of other companies and dealt with parts missing. if the kid is scamming than yeah he is a real douche bag and i highly doubt map intentionally sent him a used clutch. i do think it is possible that something got packaged wrong. can anyone say if you can send your used clutch in to exedy to get rebuilt? i know with act you can so this could be a possibility. just because a box says 34lbs means nothing like another member stated. i audited packages for ups and can tell you first hand if a package weighed less than the amount on the box we never looked twice. we only look for packages that were over what the box stated. this was 10 years ago but i highly doubt weighing packages has evolved to much and no shipping company would ever say hey you box weighs 12 less pounds heres your money back.

 

and before someone says it i have absolutely no ties to the original poster just playing devils advocate. i am a manager in big box retail and i just know how it goes if a product gets shipped wrong. it is unfortunate for map if exedy shipped a wrong product mistakenly but since map is the middle man thats where the kid is gonna take his claim. i get it all the time in my business where a vendor ships a wrong product and the customer doesnt want to hear it. customers tell me all the time i didnt order it from the vendor i ordered it from you and i fight it out with the vendor for them. the biggest question here is it possible that exedy mistakenly shipped the wrong product.

 

That clutch that went out was OEM I have documents to prove that so no I'm not doing a scam. This is my first aftermarket clutch purchase. So nice try to make it seem like im at fault here man.

 

haha dude the car has been sitting in garage I have a bike too you know that I can drive... The car has never been touched since the issue with the clutch issue back in may. So thanks again for trying to be sherlock holmes but fail.

 

So let me try to clear things up as much as possible since everyone riding the MAP FTMFW train cause they want to be cool or whatev. I ordered the part through them cause yes they had best price and everything. I been waiting to get car up and running again. So tuesday rolls around im at work. Come home to see my present waiting there. (From the looks of it its never been open) I open it I see a piece of plastic around clutch very dirty and what not. So whatev didnt give a ****. Pulled it out then the back plate or whatev almost fell out. So this already sent up a red flag with me. Then I laid everything out and noticed no fly wheel. So I thought it was behind another cardboard piece or whatev. Nothing. So following morning call up MAP and ask em whats the deal. Like I stated before im no clutch guru and how they supposed to look. So I talked to dave let him know what was the deal. He said take pics and I gladly did. Sent them to dave and he told me to call them back within a couple hours so they can get to the bottom of this or whatev. So sure let them do their thing. Called couple hours back and basically its them saying NO WAY we would have done that. Ok I believe you but humans can make mistakes and what not. I dont know if they shipped it or a different company they go through shipped it but regardless whatever was agreed on on the sale was definitely not what I got from FedEx that night. Im pretty sure you guys would react the same way if it was you in my place on getting not what your paid for. Like I said earlier I went to them cause they had good rep and what not, and im sorry if it sounds like im trashing their name but come on.

 

FWIW - when I placed my order I got an email informing me that the item would be drop shipped.

 

Fwiw?

 

fwiw= for what its worth.

 

Wow, if i wasn't already a customer of MAP i would be after reading this thread.

 

There’s two sides to ever story. MAP seems like a good company, with obviously a good rep.

revvin9k: So the kid let his car sit for 5 month, what the fack does that prove. I've driven on ****ty clutches for 6 months on other cars in the past. It's not like an Exedy is a cheap clutch, maybe he had to save up for it so he couldn't drive the car. To have that as your basis for calling someone out on a scam is ridiculous.

Is there a solution to this problem, not really. I don't think MAP has any intention of shipping out a flywheel, and i can't blame them for that. I believe that something might have happened during shipment, or if in fact it was drop shipped then that opens up another can of worms.

You always take a risk when ordering parts online, because of shipping complications...etc lesson learned, sorry kid.