View Poll Results: Warranty claim problems/ No claim problems.
Submitted claim, wasn't honored or had problems



129
58.90%
Submitted claim, no problems getting it fixed.



93
42.47%
Multiple Choice Poll. Voters: 219. You may not vote on this poll
Warranty Issues <Mega Merge>
Print this and bring a copy to the service manager for him to sign a formal letter on dealership letterhead that states your warranty is voided. Send a copy of that letter to your state attorney general, BBB, lawyer, MMNA and owner of the dealership. They aren't above Federal Law...
Federal Warranty Laws
1.The Magnuson-Moss Warranty Act (15 U.S.C. 2302(C))
This federal law regulates warranties for the protection of consumers. The essence of the law concerning aftermarket auto parts is that a vehicle manufacturer may not condition a written or implied warranty on the consumers using parts or services which are identified by brand, trade, or corporate name (such as the vehicle maker's brand) unless the parts or service are provided free of charge. The law means that the use of an aftermarket part alone is not cause for denying the warranty. However, the law's protection does not extend to aftermarket parts in situations where such parts actually caused the damage being claimed under the warranty. Further, consumers are advised to be aware of any specific terms or conditions stated in the warranty which may result in its being voided. The law states in relevant part:
No warrantor of a consumer product may condition his written or implied warranty of such product on the consumers using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name... (15 U.S.C. 2302(C)).
2. Clean Air Act Warranty Provisions (42 U.S.C. S 7541 (C) (3) (B))
The federal Clean Air Act requires vehicle makers to provide two emissions-related warranties -- a production warranty and a performance warranty. Theproduction warrantyrequires the vehicle maker to warrant that the vehicle is designed, built and equipped so that it conforms with emissions requirements at the time of sale. Theperformance warranty requires the vehicle maker to warrant that the vehicle will comply with applicable emissions requirements as tested under state vehicle emissions inspection programs for the warranty periods specified in the law (for model year 1995 and later vehicles, the warranty is 2 years/24,000 miles for all emissions-related parts and 8 years/80,000 miles for the catalytic converter, electronic emissions control unit and on-board diagnostic device). The performance warranty is conditioned on the vehicle being properly maintained and operated.
Like the Magnuson-Moss Act, vehicle manufacturers may not refuse warranty repairs under the Clean Air Acts performance and defect warranties merely because aftermarket parts have been installed on the vehicle. The only circumstance under which the vehicle manufacturer can void the emissions warranties is if an aftermarket part is responsible for (causes) the warranty claim.
Federal Warranty Laws
1.The Magnuson-Moss Warranty Act (15 U.S.C. 2302(C))
This federal law regulates warranties for the protection of consumers. The essence of the law concerning aftermarket auto parts is that a vehicle manufacturer may not condition a written or implied warranty on the consumers using parts or services which are identified by brand, trade, or corporate name (such as the vehicle maker's brand) unless the parts or service are provided free of charge. The law means that the use of an aftermarket part alone is not cause for denying the warranty. However, the law's protection does not extend to aftermarket parts in situations where such parts actually caused the damage being claimed under the warranty. Further, consumers are advised to be aware of any specific terms or conditions stated in the warranty which may result in its being voided. The law states in relevant part:
No warrantor of a consumer product may condition his written or implied warranty of such product on the consumers using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name... (15 U.S.C. 2302(C)).
2. Clean Air Act Warranty Provisions (42 U.S.C. S 7541 (C) (3) (B))
The federal Clean Air Act requires vehicle makers to provide two emissions-related warranties -- a production warranty and a performance warranty. Theproduction warrantyrequires the vehicle maker to warrant that the vehicle is designed, built and equipped so that it conforms with emissions requirements at the time of sale. Theperformance warranty requires the vehicle maker to warrant that the vehicle will comply with applicable emissions requirements as tested under state vehicle emissions inspection programs for the warranty periods specified in the law (for model year 1995 and later vehicles, the warranty is 2 years/24,000 miles for all emissions-related parts and 8 years/80,000 miles for the catalytic converter, electronic emissions control unit and on-board diagnostic device). The performance warranty is conditioned on the vehicle being properly maintained and operated.
Like the Magnuson-Moss Act, vehicle manufacturers may not refuse warranty repairs under the Clean Air Acts performance and defect warranties merely because aftermarket parts have been installed on the vehicle. The only circumstance under which the vehicle manufacturer can void the emissions warranties is if an aftermarket part is responsible for (causes) the warranty claim.
Something else you all are forgetting is that the dealer can only refuse the work, they do nothing terms of literally voiding your warranty. Only the manufacturer can do that. And as Ace has so conveniently pointed out in legal terms, they can only dissapprove warranty work on those areas proven to be damaged due to a direct relation to an aftermarket part. Simple as that.
You have two choices here:
Battle it out with the current dealership, or simply go to another one that will do the work.
You have two choices here:
Battle it out with the current dealership, or simply go to another one that will do the work.
I have had one DPSM tell me that the K&n typhoon intake system cause the engine to ingest a large amount of water, which then traveled through the entire intake track including the intercooler, ingested into the cylinder bore, which cause the #3 rod to slight bent, then have all traces of afor mentioned water vanish. When when said and done the water caused the rod to break in half, shattering the block on both sides, crushed the valvetrain and desamated the windage tray and oil pan, and sent the front balance shaft through the block as well.
Explain to me how that could be? I called B/S. They still fixed the car, but said that it could not have the intake on it again.
Explain to me how that could be? I called B/S. They still fixed the car, but said that it could not have the intake on it again.
THe presence of a part can't void a warranty, especially when the car has no problems. If they state that it does, that can be used to show bias in discovering the 'real' cause of the problem if something happens later.
THe first time I brought my car to the dealer for my 5 month free oil change the service writer told me "you know you have no warranty". I had every manager and the owner within 10 minutes talking to me and got a quick apology for the overstatement. I haven't had a problem that needed warranty repair and I don't expect them to warranty a spun bearing for me at this point but they will replace a truly defective part. I won't abuse the warranty and won't let them get away with abusing the denial of a warranty either.
THe first time I brought my car to the dealer for my 5 month free oil change the service writer told me "you know you have no warranty". I had every manager and the owner within 10 minutes talking to me and got a quick apology for the overstatement. I haven't had a problem that needed warranty repair and I don't expect them to warranty a spun bearing for me at this point but they will replace a truly defective part. I won't abuse the warranty and won't let them get away with abusing the denial of a warranty either.
Why did you take that crap from the DPSM? They have to prove that the modification was directly or indirectly involved in an OEM part failure to even begin to start throwing around the "V" word. Moreover, why was he even poking his head around under the hood of your car? My understanding of that DPSM role is that they're on call for warranty disputes and/or escalated claims. Like the poster above mentioned, since the first '64 GTO came into the Pontiac dealership with a glass-pack exhaust, this kind of crap has been going on. The Magnuson-Moss Warranty act was eventually created to protect modified vehicle owners from this kind of totally subjective BS...
http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act
Conversely, these Mitsubishi dealerships are not our personal pit crews. You pay to play. My personal recommendation is to keep the engine bay looking totally stock if you NEED your powertrain warranty.
http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act
Conversely, these Mitsubishi dealerships are not our personal pit crews. You pay to play. My personal recommendation is to keep the engine bay looking totally stock if you NEED your powertrain warranty.
Well not only is this BS it is illegal. They cannot void your brakes for mods to your engine. They could void your engine warranty I guess but would have to prove by law the failure occured due to the aftermarket part. But your filter and bov have nothing to do with the calipers so they should honor replacing them.
ive been turning wrenches for many years now and would never take anything at all out of anyones car nore would anyone i work with... on top of that i work for bmw so sometimes there is some really nice stuff in peoples cars! if someone stole your i-pod there a piece of $hit and deserve to have there a$$ sowed shut!! its not your fault, its the guy who stole your i-pod, his parents for raising such a scum bag.... thats why coat hangers are so easy to cut apart and bend !!!!!! duh
Interestingly enough I've had a CAI injesting water bend the rods on previously owned Mitsubishi Eclipse (non turbo). The cone filter was not submerged as there was only 6" of water on the street but it was definitly the cause of the damage. This was an insurance claim, not a warranty claim and my claim was paid. As far as water going all the way through the Evo's intake piping -> intercooler -> intercooler piping and then ingested into the engine.. I'll just say "maybe" because I had a hard time believing that my Eclipse could have sucked in that much water through 5 feet of 3" piping but it did.
Also someone asked how they could void the owner's brake warranty.. they did not - they voided his PT (powertrain) warranty - the post says they fixed his brakes. I'm not saying what they are doing is right, and if this car breaks down and needs the powertrain warranty then I suggest you fight it. Most of the time when they "void" a warranty it goes on the vehicles service record that can be accessed from any dealer.
Also someone asked how they could void the owner's brake warranty.. they did not - they voided his PT (powertrain) warranty - the post says they fixed his brakes. I'm not saying what they are doing is right, and if this car breaks down and needs the powertrain warranty then I suggest you fight it. Most of the time when they "void" a warranty it goes on the vehicles service record that can be accessed from any dealer.
Joined: Jan 2005
Posts: 950
Likes: 0
From: SoCal - Where pimpin aint easy
You should grow some F**kin titanium ***** (not saying it in a mean way) and go in with some bass in your voice and raise hell.....INTELLIGENTLY. Because thats bullsh!t






