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How to talk a dealer down.

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Old Dec 9, 2003 | 01:14 PM
  #61  
tagrp's Avatar
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From: Bend,OR
Hi

This is my first post here I have been researching pricing options etc. on the Sti for almost a month now and now researching the EVO as it is comparable (no 6SPD )-: The Dealers in my area have about 25 available betwwen them so I'm starting to lean towards the EVO as last week in Dec. will be best time to buy an over stocked car ( year end sales quota's ) I checked out www.carbuyingtips.com which led me to www.fightingchance.com where a "FAX ATTACK" plan for getting the best price on a car is explained.... basically find several dealers within a couple hours drive from you find out the fax info for the Fleet Managers and send them all your informed offer and see what comes back....
This brings competition into the game and you don't have to deal with a salesperson who will rag on your trade and your credit rating until you fold a some price near or over MSRP...

Good Luck and I'll get back to you after the new year to let you know how it went...
Old Dec 9, 2003 | 08:15 PM
  #62  
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I actually went in on the last day of the month n a rainy day dressed like a dirt ball. I told them I needed $8500 for my Eclipse and I would pay MSRP on the EVO, but I wasnt paying the destination fee or for the wing.........oh and I'm paying cash. An hour later and actually a pleasant experience I was the proud owner of a new Silver EVO VIII
Old Dec 9, 2003 | 09:41 PM
  #63  
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Aside from your illiterate writing betraying the fact that your age is under 18 or your IQ is, I'll work through your post as best I can.

Originally posted by CACalomino
First off I dont care if u have been on both sides of the table. I dont care if u are some corprate ******* for some luxury internet car company.

Of course you don't care. I didn't either, but I was responding to someone who claimed I couldn't understand the buyer's point of view simply because I am now also a salesperson. Notice the word "also" - I am still a buyer, and I was long before I began working in the sales profession.

Also "corporate"? No, sorry, there is no such thing as a corporate dealership that I know of. Most are franchises.

"Internet car company"? Not sure what that is. Sounds fly-by-night if you ask me!

I guess you're just trying to mix big words together that you can't even spell hoping you're somehow insulting me. Sorry, doesn't work.

NO im not superman and mabe I did not have them by the ***** but I had them calling my cell about 5 times a day wanting me to pic a evo up so if anything I had them by the ***** cause they wanted to move one of the 5 evo's that had been on the lot for the last 3 months.

So they had strong follow-up and probably put pressure on you because they wanted or needed a sale. Good for them, good for you. (Except for the pressure part - I find that unneccessary.) Btw, try to keep your train of thought on one set of tracks - you didn't have them by the *****, you did have them by the *****... how about you just stop using childish terminology and realize that the sales equation has two sides, buyer and seller, and that at different times either one can have an advantage or disadvantage in a given situation.

I and most on here work ****ing hard for there money hell I work 18 hour days and have 3 jobs.

Good for you? I'm sorry? Wow, you work about as many hours as I do? I'm not sure what you want me to say. I work very hard for my money too, but apparently your prejudice against salespeople demands that you consider their money unscrupulously and easily earned. No, they don't work in the cold, in the rain/snow; they never have miserable customers, angry customers, or squirrels; they never have to do anything but sit on their butt and figure out how to steal your money from you. Riiiiight.

Please, if you're going to insist on being a narrow-minded child about this, don't bother quoting or replying to what I write because a mature conversation is clearly impossible when you insist on stereotyping a group of people by the lowest common denominator examples you can find. When you do that to groups of people based on their skin color that's called racism. It's no better to do it to any other group of people either. When you grow up hopefully you'll learn tolerance and acceptance of others and that no matter what job we have we're all still human beings.

I personaly dont give a **** about car salesman or dealers

We figured that out as soon as you started typing.

im a consumer and if I dont want to pay full price then I have my god given right not to.

No one said you didn't.

The funny part is it's generally not "full price" that's a problem - it's generally even getting someone to pay a reasonable price for the item that is the problem with the troublesome customers such as yourself. When you are out of touch with reality and you expect things for unreasonable prices we have a problem.

Fictitious example: I simply cannot sell a car that is selling very well at $500 under MSRP to you for $500 under invoice. You may want it at that price, you may rant and rave and demand that price. You may think it's your God-given right to have the vehicle at that price, but the reality is it's just not happening.
You'll huff and puff and stomp out the door angrily and pray to God to strike all salesmen dead and you'll post on every Internet forum you can find about how XYZ dealership is full of liars, cheats, and thieves, but the sad reality is it is would be you with the problem. Yet XYZ's name gets dragged through the mud and there's really nothing they can do about that. That just proves the power of the consumer right there - sadly even the irrational ones.

PLus why pay a salesman who does not know dick about the car other than its was in 2F2F or who can only read off the sticker to u.

I never said you should directly pay the salesman anything. You're looking at your car purchase in a totally wrong and jaded way if you care more about what the salesman is or isn't making than you do about the price you are buying the car for. All you should or need to care about is what you are paying. Keep that as your focus. The salesman will be there making money no matter what you do. You're simply one sale out of several he will have that month so you worrying about punishing him (which isn't even your business or concern) is again, childish.

If the salesman is incompetent you can certainly mention that to the sales manager on duty and if he cares about his sales team (which he should) he will make sure that employee is forbidden from selling that model car again until he learns about the product.

The thing is most manufacturers (I know Mitsu does for example) have mandatory training courses on each of their models to ensure sales people have basic knowledge of the cars. Generally if you run into someone who doesn't know what they're talking about:

A: They're BSing you because you're probably a kid and they think they can talk big things to sell you a car. You are smarter than that. Tell them (politely) that you know all about the car and please do not give me that BS, etc.

B:No one ever considers that they might be a new hire still learning the brand.

C: They cheated to pass the tests and don't really know anything about the car. This is the situation I mentioned above where I said you should mention it to the sales manager. You can even ask him to assign a salesperson to you who knows about the car.

Remember as a buyer you can walk out at any time you want and you certainly don't have to deal with a salesperson you don't like. This of course assumes you're a rational human being, not some degenerate that automatically hates every salesperson.


Thats like saying tip a waiter 30% when she ****ed up your order or just plain did not care about u and gave the ****ties survice.

No one said anything about that.

I work in teh buis so I know a thing or to so dont try and lay that on me like the salesman bit.

A salesman is not tipped by the customer, nor is his pay on the sale affected by how well he interacted with you.

The way you determine his "tip" is when you get the phone call or snailmail Customer Survey and you can honestly rate him crappy. That will impact him more than you realize. That's where his CSI rating comes from. Customer Satisfaction Index is what shows how well he did his job, not what he is paid on the car. You will not be able to bargain the selling price lower simply because your salesperson sucks. That's an impossible expectation on your part.

What you CAN do is fill out the survey properly and it will have the intended effect because sales people need to maintain a certain CSI rating or they can be fired at most dealerships.

CSI is as, if not more important, than how much your average gross is on a car sale. Any salesperson working at a reputable dealership can verify that for you. You could be routinely making $1000 profit on every car you sell and if you have terrible CSI you WILL be fired. This is not up to the dealership anymore, but up to the the actual brand's corporate office. This was started as a way to help clean up the sales teams and remove a lot of the sleazy scum that certainly did make up most sales teams a couple decades ago before there was such a thing as CSI to keep them honest.

Bottom line if u want to throw hard earned money out the door to some sales guy cause u been there do it.

Again, what you pay for the car has no impact on whether or not the salesman is paid.

BUt calling us *******s for treating sales guys like dirt in your eyes is Bull****.

No, you are an ******* for stereotyping all salespeople and for being prejudiced towards them. You should never treat another human being like dirt. That is a ****ing horrible thing to do to anyone.

...most sales guys dont give a flying **** about u just there pocket.

Oh but I'm sure you care the world for your customers/clients/patients at your job. Still though, that is very true. The reality though is that most customers don't give a flying **** about their salespeople either. Sounds like a balanced playing field of Care to me.

SO what go's around comes around

It certainly does and if you are an immature punk you will only have bad sales experiences and it will be completely due to your attitude and manners.

Who cares about what I think or what u think if u want ot pay mad cash do it if not dont make yourself happy and call it a day.

That comment has nothing to do with the topics discussed in this thread or my post that you are replying to. Now you're just speaking stream-of-consciousness garbage.

The issue is your attitude and immaturity.

I'll just sum it up to say that some groups of people have it out for car salesmen and saleswomen and that's a pathetic attitude to have. No one should be out to get anyone else. I realize there are still some dealerships and sales people who are out to get the customer but that's the whole point of CSI and why customer feedback and surveys, along with word of mouth, is so important and so powerful.

The customer has the power to put bad people out of business. That is the proper way to handle that. There is no need to stereotype all salespeople by the bad ones. That is a common thing humans are guilty of throughout history and it is called prejudice. Groups of people are stereotyped by their worst members. When you are mature enough and intelligent enough to overcome that weakness in human perception, you will truly be an adult.

Food for thought. If you'd actually read my previous two posts in this thread you would already comprehend that. But instead you just post some more thoughtless garbage. Thanks!
And for the rest of you reading this I'd just like to add that it might help if you approach your car buying experience as a pleasant one instead of expecting the worst. I will admit I am not truly in touch with the lower-end market Kia/Isuzu/Mitsu dealerships so I'm sure there is more sleaze and dishonesty there than higher-line vehicles, but even so there is no need to get stressed or angry. Anytime you don't like what you're hearing, get up and walk out. There are a lot of dealerships of every make in your area for a reason - competition. Always leave off on good terms, but always be ready to leave.

Are they absolutely unwilling to give you what you want for your trade-in and also not budging on the new car's price? Don't give in - walk.
Are they pressuring you with pointless stories about how his kids need to eat or any other crap like that which has no place in the professional sales environment? Don't feel bad for them - walk.

Always be aware of your time - If they try to waste your entire day to keep you from shopping around at other dealers - walk. Plan your time so you HAVE time to go to those other dealers - don't let one dealership corner your the market on your time.

Remember, you are the buyer - you have the power. As long as you are realistic in your pricing expectations you should never have a problem or bad sales experience. If you visit every dealership and none of them are willing to get to the price you think you should pay, maybe you should reconsider what your expectations are. In the same vein, if you are finding your price at two or more dealerships, let them compete for your business and you'll end up at a price lower than you had planned.

At the same time, don't buy all that crap you read on websites or hear on TV shows from supposed "professionals" who can actually do more harm than good. Never be an *******. Never raise your voice, never let anger show. That will prove you are in control of the situation and that you are a serious buyer. Then again, you should never get to a position where you are angry because that means you've spent too much time somewhere you should have walked out of at the first sign of dishonesty or unwillingness to bargain.

I bought my car two years ago after shopping around the Acura dealerships in my area. The dealership I ended up buying from was the one who gave me the best price up front without any hassle or haggling and also treated me with respect and seriousness (I was a fairly young buyer).
After that positive sales experience I had two years of positive service-side experience with my car there. That is why back in May of this year I was enthusiastic about changing my career from IT to sales and joining the sales team at that dealership because I know they value their customers and treat them with respect and I know that the quality of service extends beyond the initial sales experience, to their service department as well.

That is a place I can feel confident and comfortable working for, and I do. I love my job and what I do for my customers. My pay is not based on what the car is sold for so I do my best to build the most value I can into the purchase because I know from the buyer's perspective how much that means. I get them the best price we offer and then I give them additional incentives as well as treating them with respect and always with a sincere smile in my voice.

Feel free to discount my words as BS - I don't really care. I know what I do and I am proud of it and my conscience is clean. How many of you can say that for your professions? (That's a rhetorical question you can answer to yourself.)

Last edited by JRock; Dec 9, 2003 at 09:55 PM.
Old Dec 9, 2003 | 10:09 PM
  #64  
leaveit2bevo2's Avatar
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From: LA
<Completely useless and childish post removed>

Last edited by Fireball; Dec 10, 2003 at 08:17 AM.
Old Dec 9, 2003 | 10:24 PM
  #65  
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From: SOCAL
Look im not a punk for starters and im not a little kid im 23. I dont hate salesman but out here in Socal Salesman are dicks. I have baught 5 cars in my time and helped family members buy theres. I dont know where u come from but out in SOCAL its kill or be killed.

Salesman use that to there advantage cause if u dont pay the price somebody else will and being so poplulated down here they can be picky ** as they should to make money**

What I was trying to state in my original post was this sometimes being ******* and playing hard ball will yield u the deal u want. Call me a ******* and say I hate dealers and sales people but being that ******* has saved me thousands over the years and I will take that money and being called a ******* anyday.

And for good info on how to play with the dealers go to edmunds.com and find out what the dealer pays and what others pay and what invoice is etc and find a = middle between invoice and MSRP and shoot for it thats the real goal
Old Dec 10, 2003 | 08:10 AM
  #66  
JRock's Avatar
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From: West
Originally posted by leaveit2bevo2

<completely useless and childish post removed>
Please.

When you high-school-aged, hyperactive "l33t d00dz" grow up, come back and actually read what I wrote. Anyone with a brain can see what I wrote is not only the truth, it's educational for people who have an attitude like yours.
Also see who went around insulting people and their livelihoods (you and he), and who came here to correct them only to be ****ted on (me).

Children like you are part of why I'd be hesitant to own an Evo - I'd be putting myself in line with the image of you brats instead of adults.

If it wasn't for a handful of decent guys in my area that own Evos I would likely have already stricken the car from my list of possibles for my next car.

I don't need my car vandalized because everyone associates little jerks like you with the car and when they see one they want to damage it because they picture you driving it, not me.


CACalomino - Thank you for finally posted something that isn't loaded with garbage and actually looks like it contains some honest thought. I can only respond to what you write, and your previous post WAS what I responded to. Now you're changing your tune, and that's fine, but don't play defensive and innocent - you clearly meant the things you said earlier. This new post is more more well-written and makes sense. And yes, edmunds.com has good info as well. Invoice is no secret, at least where I work. The consumer is expected to have all that info these days.

The thing is how people don't know cost on the items they buy at Best Buy or Frys or whatever, but they do know that on cars. It's funny how much harder selling cars is than anything else - people go in with the expectation they're being lied to or screwed with, so they often come in defensive and angry, even though it's unncessary (where I work), people come in with reams of papers they've printed off the Internet - invoices, builds of the vehicle how they want it, etc. Sometimes they come in like I KNOW WHAT YOUR INVOICE IS, IT'S RIGHT HERE! HA! like somehow they're telling me something every other customer doesn't have, or I'm supposed to be scared, lol.

None of that stuff bothers me - I like dealing with customers. I'm not on the sales floor anymore though - I do Internet Sales Management now.

My point though is that everywhere else in the US that sells goods, the customer basically "lays down" and simply pays the retail price (SALE. SPECIAL. 30% OFF. BUY NOW. gimmicks included) without any haggling or bantering over price. But they can do that for cars. Kinda funny but that's just how it is.

The post I quoted at the top of this post is the type of garbage that you were spewing at first when you were typing before thinking. Now that you're coming across more clearly and with more reasoning, you make more sense. Yes, you certainly do need to be strong and firm, but going to the ******* level is something I personally find unneccessary. Hey if it works for you in your area of the country fine, but even if I'm faced with an ******* salesperson I'll be the bigger man and walk away calmly. Then he's standing there all angry and he sees me so calm he feels like a fool. See that's his bad. His problem. If he can't control himself, he shouldn't be doing that job. Then again, if I'm being calm, there's no reason for him to get mad at me in the first place.

You can be kind and still be firm. You can be polite and still be strong. It's crossing to the ******* realm that is something I find unneccessary, but again if you either can't help it or find it somehow neccessary so be it.

Last edited by Fireball; Dec 10, 2003 at 08:17 AM.
Old Dec 10, 2003 | 08:14 AM
  #67  
Chris in HB's Avatar
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Originally posted by JRock

Children like you are part of why I'd be hesitant to own an Evo - I'd be putting myself in line with the image of you brats instead of adults.
We'll all be grateful if you refrain from gracing us with your presence. Especially from you, Jacob, having been in my car during a DC Evo Club meet, this is very disappointing. Keep you arrogance to yourself and enjoy your Bimmer...
Old Dec 10, 2003 | 08:16 AM
  #68  
JRock's Avatar
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From: West
Hey Chris, I was in the middle of responding to your PM from last night. Here's what I'd written so far:

I'm not worried. I'm just too old to be dealing with these high-school-aged hyperactive kids who don't know anything about the real world except how to be *******s.

You're and maybe half of the Evo owners in our area are people I'd care to keep in contact with. The rest of them, these kids, I couldn't care less about. All they
I guess I won't bother finishing it or sending it.

Also, don't bother reading my entire posts, just pick out one sentence you don't like, take it out of the context of the rest of the post, and harp on it. Heck, don't even bother reading the sentence right after it. That's your prerogative, so good on ya, mate.

Last edited by JRock; Dec 10, 2003 at 08:19 AM.
Old Dec 10, 2003 | 08:18 AM
  #69  
Chris in HB's Avatar
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Your comments alienate all Evo owners and the elitist nonsense gets a little old, regardless of age. Good luck.
Old Dec 10, 2003 | 08:20 AM
  #70  
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Oh, I'm sorry. I didn't realize it was "elitist nonsense" to defend my profession when it's being smeared into the ground, and help educate others about the reality of the sales process and how to go about getting the best deal without having to be an ******* or sinking to the level of a bad salesperson.
Old Dec 10, 2003 | 08:28 AM
  #71  
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Ok, this thread has died. Closing it.
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