I disagree. I believe MMNA actions and business practices in NA are related to and reflect those of corporate. I think it is naive to believe otherwise. You are of course free to believe otherwise ... debate is probably pointless.

My point with respect to Honda and the auto tranny issue is that they DID handle it on a case-by-case basis. They did NOT take the approach of simply claiming it a non-issue ... trannies failing do to customer abuse ... and deny warranty claims.

I'm very active on the S2K forums. What warranty denials have there been with the S2K? I'm aware of a some clutches, but that's it. Not aware of a single low mileage motor failure with an S2K (raced or not raced) ... let alone any warranty denials for the same.

Now contrast that with how many there have been reported in this thread alone for the Evo (counting rod and turbo failures alone I believe there are 8 reported in this thread). How many warranty denials? Every one of them.

 

I'd like to say, jeez! I wish my dad would buy me an Evo! (Not that he isn't cool, my dad rocks, he's just retired) Also, to me, it seems like Mitsubishi gives you a pretty good warranty IF you don't do anything to your car. It seems like they're going out of their way to void warranties on a whim. I can't say I blame them, though. They're struggling financially, and their warranty could be really taken advantage of if they didn't void them so often. It's not fair to owners, who buy a car that's supposed to be one of the most incredible machines on the road.

Do Mitsubishi HONESTLY believe that people aren't going to be racing or modding Evos? There's an over-abundance of after market parts, both domestic and JDM, these cars were made to be driven hard and fast, made to be modified. It's a true driver's car, and a true driver wants everything he/she can get out of their vehicle, right?

But the trying times Mitsu's going through don't allow them to honour their warranties, and Mitsu owners and enthusiasts shouldn't be turning away from them. If we want them to stop voiding their warranties, we need to make them some money. People should probably be soliciting others looking for a new car to buy a Mitsubishi, because ever sale they make means more money, and more money for Mitsu makes it more cost-effective to honour warranties on Evos.

Perhaps a bit idealistic, but...what else can we do?

 

They got themselves into this mess. In the mid to late 90's the Eclipse was the best selling sports car in the world. They screwed up by releasing the current piece of crap. They took a decent car and based put it on the gallant frame, made ecu freak out with any type of mods, and then wondered why its sales on the car started to slump. Then to get the numbers up again they started doing the no payments for a year thing. They gave that to people without two pennies to rub together who couldn't afford to pay after they year was up and lost a ton of money.

Long and short, they screwed themselves, and are now screwing their customers. I have a hard time feeling sorry for them. At this point, they should be bending over backwards for their customers to get good word of mouth. I won't put my repuatation on the line, or screw over friend, by telling them Mits is wonderful supportive auto maker when they aren't. I won't REWARD them for screwing people over.

 

Verek, keep in mind my son's Evo was completely stock with no aftermarket parts or tuning what so ever. No track event. Participation in one SCCA Solo 2 event in a parking lot, which amounted to a total of about 10 runs through a cone course of less than 60 sec each. Yep, less than 10 minutes of driving.

Two rods failed weeks later. Mitsu's response before any diagnosis? Warranty denial because of participation in an SCCA Solo 2 event.

Recommend Mitsu to anyone? Not a chance.

 

Verek, the basis of what your saying is understanable. One thing to consider though, Mitsu USA isn't your middle class type of people. What your saying about bringing Mitsu more bussiness so that, they will hold their end of the bargain better. That would be true if it was people like you and I overseeing the expenses. On the real though, Mitsu won't see it that way. They will see people still buying thier products even with it being known their scandalis warranties are a rip off.

 

My friend bought a rsx-s around the same time that i bought my evo. I have reported what happen to my evo so many times dont want to. Anyways i got screwed in teh first 2000 miles of owning my car. So my friend has this rsx-s, he never owned a manual tranny car before. within 6 months of buying his car, he had horribly overrevved his engine. he ended up bending his valve head. Acura made the decision that the new engine needed to be dropped in would be covered under warranty. That my friends is a WARRANTY.

 

Actually I call that a company who values its customers and reputation.

 

I received the survey today. If is the "major auto mfg" behind it ...

 

And of those "every one of them", how many were either low on oil or modified?

 

my car had no mods, plenty of oil and was never raced

 

Texasevo8, you have to remember that Acura is Honda's LUXURY division. People expect that kind of service and a warranty from a luxury car company. The fact of the matter is that Mitsubishi simply can't afford to provide that level of service and that's bad. It's a very bad thing. If they don't figure out a way to get their profits up soon, they may go under, or be bought out.

Yes, I know that if I had an Evo, I'd want to know that if there were any problems, I could take it into the dealership and get them fixed, but it's my understanding that Evos are really rather durable cars, and for something to go wrong, it's usually the result of foul play on the driver's behalf. Obviously, that's not always the case, and if you're gonna be shelling out for an Evo, you should be able to take advantage of that nice warranty Mitsu gives.

I can't really say that I blame Mitsu for voiding warranties, because they have to protect their business interests, but on the same token, I know I'd want to be able to use the warranty they give, no matter what I did to the car. Hopefully, Mitsu will find a way to bolster sales and this nonsense with voiding warranties will end, but until then, I guess we're all just gonna have to grin and bear it.

 

I went to a search engine, typed in S2000, engine, transmission, and failure and it brought up tons of stuff about Honda - RSXs, TLs, etc - the big S2000 site was down for maintenance, but the whole point is - you make Honda sound like the golden child of warranty claims, quality and service and Mitsubishi out to be the bad seed. There's plenty of reading material there to suggest otherwise.

I've witnessed a warranty denial on an Evo: The guy had a boost controller and different CBV, Mitu said those mods led to the failure. You were racing your car, Mitsu said not to do it. So that's really all I need to know.

 

Okay then what was the reason for warranty denial?

 

have you even taken the time to read about the failures in this thread? my warranty denial was based on "customer abuse" but just based on claim of district service manager that it wouldn't fail without abuse. total bull sh*t

 

Yup, I've read every post in this thread and have even seen some pictues of a certain engines rod bearings that are toast, even though it's claimed to be not low on oil (and no, I'm not saying who's it was/is so don't pm me and ask). Seems like we only get part of the story with those posting about being denied warranty. If they denied warranty for abuse, do you think they checked your ECU to see the history of how it was driven? Or possibly to detect higher air flow characteristics? Just curious as to how they determined abuse???