View Poll Results: Warranty claim problems/ No claim problems.
Submitted claim, wasn't honored or had problems
129
58.90%
Submitted claim, no problems getting it fixed.
93
42.47%
Multiple Choice Poll. Voters: 219. You may not vote on this poll
Warranty Issues <Mega Merge>
Joined: Jul 2002
Posts: 1,733
Likes: 154
From: Why do they always call the Evo the Dark Side?
Originally Posted by cmf
More lenient? That's not it at all. I can't speak for all mfrs, but Porsche _knows_ that a _lot_ of people will be auto-crossing their brand new cars, and they _encourage_ it. In fact, my local Porsche dealer has a free "autocross check-up" every Spring where you can get your Porsche, if it's still within the warranty timeframe, inspected top to bottom and prepped for auto-X by their mechanics. Hell, they even give out "authorized racing inspection" forms, which show everything they checked on your car, for you to give to the tech at the event. If that isn't outright manufacturer validation of your right to auto-cross the car, I don't know what is.
http://forums.rennlist.com/rennforum...threadid=97985
john
Joined: Jul 2002
Posts: 1,733
Likes: 154
From: Why do they always call the Evo the Dark Side?
BTW - don't forget your state's Consumer Affairs division. I'm not sure if that's the same office as the AG or not, but it's another organization that you can try.
john
john
Evolving Member
Joined: Feb 2003
Posts: 143
Likes: 0
Originally Posted by cmf
More lenient? That's not it at all. I can't speak for all mfrs, but Porsche _knows_ that a _lot_ of people will be auto-crossing their brand new cars, and they _encourage_ it. In fact, my local Porsche dealer has a free "autocross check-up" every Spring where you can get your Porsche, if it's still within the warranty timeframe, inspected top to bottom and prepped for auto-X by their mechanics. Hell, they even give out "authorized racing inspection" forms, which show everything they checked on your car, for you to give to the tech at the event. If that isn't outright manufacturer validation of your right to auto-cross the car, I don't know what is.
t's a shame that a company with a racing heritage as good as Mitsu's is would behave this way.
t's a shame that a company with a racing heritage as good as Mitsu's is would behave this way.
Evolving Member
Joined: Mar 2003
Posts: 151
Likes: 0
From: Michigan
Sticker on an EVO 30k. Sticker on a Porshe 200k. If you can afford a 200k car and you want to race it do you think you would be all that worried about breaking it? I drive the 30k version and I get worried everyday just to drive it down the road w/o it breaking..... excuse me normal wearing and tearing it. I'm rough as hell on my clutches. I can't imagine anyone being rougher ona clutch then me. I got a call one day from an EVO owner cause mitsu wouldn't cover his clutch. he had 1300 miles on the car. I dont care if you take off in 5th gear and smoke the clutch everytime. 1300 miles is not wear and tear. its faulty parts.
Newbie
Joined: Jan 2004
Posts: 19
Likes: 0
From: texas
Originally Posted by skbydoo
Sticker on an EVO 30k. Sticker on a Porshe 200k. If you can afford a 200k car and you want to race it do you think you would be all that worried about breaking it? I drive the 30k version and I get worried everyday just to drive it down the road w/o it breaking..... excuse me normal wearing and tearing it. I'm rough as hell on my clutches. I can't imagine anyone being rougher ona clutch then me. I got a call one day from an EVO owner cause mitsu wouldn't cover his clutch. he had 1300 miles on the car. I dont care if you take off in 5th gear and smoke the clutch everytime. 1300 miles is not wear and tear. its faulty parts.
First few paragraphs from a recent article in the Detroit Auto Press:
"I sincerely apologize," Mitsubishi Motors CEO Yoichiro Okazaki told investors at a shareholders meeting at its Tokyo headquarters, which was shown to reporters on TV monitors. "Our business remains in serious trouble. But we will do our utmost to carry out our revival plan."
But angry investors hurled question after question about the cover-ups, demanding that executives do more to make up for wrongdoing and prevent a recurrence.
The Tokyo-based company's image has been battered since disclosing this year that it had not kept a promise it made four years ago to stop hiding auto defects. For decades, the automaker had systematically covered up defects to avoid the costs of carrying out recalls.
Texas, sorry about your clutch. It's clear to me that Finbarr O'Neill the CEO of MMNA is not focused on the customer, but rather is taking his lead from the execs at Mitsu HQ -- cut costs regardless of customer consequences. The mantra seems to be deny & deny.The Tokyo-based company's image has been battered since disclosing this year that it had not kept a promise it made four years ago to stop hiding auto defects. For decades, the automaker had systematically covered up defects to avoid the costs of carrying out recalls.
Deny coverage & deny that you're doing so.
Cut costs by denying warranty coverage. Saves quite a bit and in the end impacts a minority of customers. Hey ... and since this is a performance enthusiasts car ... blame everything on customer abuse ... no need to even investigate or diagnos issues ... crap that would only cost us money to do anyway ... and while we are at it let's extend the warranty and make a lot of noise about our commitment to excellent customer service ... it won't cost us anything!
The Evo is an awesome car. I wish Mitsu had a small fraction of the focus they claim to have on providing excellent customer service. Excellent customer service is clearly not the mantra at Mitsu HQ or at MMNA -- sadly cost cutting at all cost seems to be. Bend over Mr. or Ms. Customer. Cut costs by denying warranty coverage. Saves quite a bit and in the end impacts a minority of customers. Hey ... and since this is a performance enthusiasts car ... blame everything on customer abuse ... no need to even investigate or diagnos issues ... crap that would only cost us money to do anyway ... and while we are at it let's extend the warranty and make a lot of noise about our commitment to excellent customer service ... it won't cost us anything!
Originally Posted by MSM_S2K
Update: not a peep from anyone at Mitsu. No response from the national dispute settlement center, Janis Little or any of the other Mitsu people I've contacted.
I'd like to send a registered letter to the dispute settlement folks, but only address info I was able to get from Mitsu is a P.O. box ... which means no registered letter. The "excellent customer service"
continues. I'd at least appreciate an acknowledgement from Mitsu that they received the letters.
I'd like to send a registered letter to the dispute settlement folks, but only address info I was able to get from Mitsu is a P.O. box ... which means no registered letter. The "excellent customer service"
continues. I'd at least appreciate an acknowledgement from Mitsu that they received the letters.I read this post a while back, but this just dawned on me. All corporations have an address of process (or some legal jargon name. basicly who you send the paperwork to if you sue them) on file with the state where they are incorporated. I'm assuming Califorina for MMCA.
One more thing. In my past dealings with dispute settlement boards, you will not get anything from them untill a couple of weeks before the hearing. They will call you with the time, if you want to come etc.
Evolving Member
Joined: Jun 2004
Posts: 277
Likes: 0
From: TX
MSM_2K: Did you get the car fixed or are you waiting on the warranty process?
I wonder what would happen if the finance companies stopped financing Mitsubishi's b/c customers walked out on them when warranty issues like this arose and they had to take a loss on the loan.....If Mitsubishi dealers couldn't sell cars b/c finance companies refused to loan money for them b/c of the customer service isues.....Perhaps then they might be forced to reconsider their actions.
I wonder what would happen if the finance companies stopped financing Mitsubishi's b/c customers walked out on them when warranty issues like this arose and they had to take a loss on the loan.....If Mitsubishi dealers couldn't sell cars b/c finance companies refused to loan money for them b/c of the customer service isues.....Perhaps then they might be forced to reconsider their actions.
Evolved Member
Joined: Jun 2003
Posts: 1,118
Likes: 0
From: Riverview, FL
Originally Posted by tweekscratch
MSM_2K: Did you get the car fixed or are you waiting on the warranty process?
I wonder what would happen if the finance companies stopped financing Mitsubishi's b/c customers walked out on them when warranty issues like this arose and they had to take a loss on the loan.....If Mitsubishi dealers couldn't sell cars b/c finance companies refused to loan money for them b/c of the customer service isues.....Perhaps then they might be forced to reconsider their actions.
I wonder what would happen if the finance companies stopped financing Mitsubishi's b/c customers walked out on them when warranty issues like this arose and they had to take a loss on the loan.....If Mitsubishi dealers couldn't sell cars b/c finance companies refused to loan money for them b/c of the customer service isues.....Perhaps then they might be forced to reconsider their actions.
vehicles...
Evolving Member
Joined: Feb 2003
Posts: 143
Likes: 0
Originally Posted by NOVA EVO
Capital One already does just that...their auto loan department will not finance vehicles...
vehicles...
Evolving Member
Joined: Feb 2003
Posts: 143
Likes: 0
Originally Posted by tweekscratch
MSM_2K: Did you get the car fixed or are you waiting on the warranty process?
I wonder what would happen if the finance companies stopped financing Mitsubishi's b/c customers walked out on them when warranty issues like this arose and they had to take a loss on the loan.....If Mitsubishi dealers couldn't sell cars b/c finance companies refused to loan money for them b/c of the customer service isues.....Perhaps then they might be forced to reconsider their actions.
I wonder what would happen if the finance companies stopped financing Mitsubishi's b/c customers walked out on them when warranty issues like this arose and they had to take a loss on the loan.....If Mitsubishi dealers couldn't sell cars b/c finance companies refused to loan money for them b/c of the customer service isues.....Perhaps then they might be forced to reconsider their actions.
Evolved Member
Joined: Mar 2002
Posts: 4,312
Likes: 3
From: Birmingham, AL
Yeah, Mitsubishis are "cautionary" units for some lenders, but then so are Nissans.
All that means is that when you go to buy a used one, you won't be able to borrow that much against them, which might mean a downpayment is required.
People with good credit (675 beacons or higher) wouldn't want to use Capital One to finance a car anyway. Secondary lenders have all sorts of requirments. They don't do one-ton (3500/350) trucks either, doesn't mean there's something inherently wrong with them
Walking out on loan to prove a point is credit suicide.
All that means is that when you go to buy a used one, you won't be able to borrow that much against them, which might mean a downpayment is required.
People with good credit (675 beacons or higher) wouldn't want to use Capital One to finance a car anyway. Secondary lenders have all sorts of requirments. They don't do one-ton (3500/350) trucks either, doesn't mean there's something inherently wrong with them
Walking out on loan to prove a point is credit suicide.
Evolved Member
Joined: May 2003
Posts: 2,136
Likes: 0
From: Arlington, TX
Even all the defaults should not be a factor, those were defaults becuase Mitsu Finance lent money to horribly under qualified individuals. What ever lender chooses to loan money to folks based on who they are loaning it to and based on how much "value" the item has vs how much is being loaned. some places will loan over 100% of value becuase of who they loan to. Most will not loan more than 80% of what an item is valued at. If Mitsu's value is very low, then you have to come up with difference. So if Mitsu's have horrible depriciation and are valued poorly by the public becuase of horrible customer treatment, then lenders might only loan up to 65% (or the value) of a vehicle's purchase price. You have to supply the other 35% in order to satisfy the seller.
Evolved Member
Joined: Mar 2002
Posts: 4,312
Likes: 3
From: Birmingham, AL
The defaults are a major factor. Plus Mitsu's reliance on fleet sales. When you have people defaulting on loans, cars getting repossessed and big fleet buyers like Enterprise and Alamo dumping thousands of used vehicles into the auctions each year it wreaks havoc with resale value. Has nothing to do with the quality of the cars. Even the best cars in the world's value would suffer under these conditions. Honda does not sell to fleets and they only sell to qualified individuals.
Mitsubishi finance will loan up to 120% of MSRP of a new car. I have some sources of financing that will load up to 140% of NADA trade "left hand book" or black book clean wholesale for used cars, or a certain percentage of invoice if the car isn't in the books yet or a new calender year car. So saying 100% or 80% is difficult to quantify unless you say X% of what. Still other lenders, for people with like 750 scores or higher say things like, we loan the (wo)man not the car, credit unions and things where people can get cars with 100,000 miles or so financed, doesn't matter what symbol is on the hood.
Mitsubishi finance will loan up to 120% of MSRP of a new car. I have some sources of financing that will load up to 140% of NADA trade "left hand book" or black book clean wholesale for used cars, or a certain percentage of invoice if the car isn't in the books yet or a new calender year car. So saying 100% or 80% is difficult to quantify unless you say X% of what. Still other lenders, for people with like 750 scores or higher say things like, we loan the (wo)man not the car, credit unions and things where people can get cars with 100,000 miles or so financed, doesn't matter what symbol is on the hood.