View Poll Results: Warranty claim problems/ No claim problems.
Submitted claim, wasn't honored or had problems
129
58.90%
Submitted claim, no problems getting it fixed.
93
42.47%
Multiple Choice Poll. Voters: 219. You may not vote on this poll
Warranty Issues <Mega Merge>
Originally Posted by lancerdealer
If it were up to you all then we would be out of business replacing parts that you think are warranty. The truth is that mitsubishi pays us if the claim is approved. By the time that we find that the claim is charged back, you guys are long gone and giving us the finger.
What would you do if it were your $$$??
What would you do if it were your $$$??
If the freaking seat breaks stand behind the car you sold...When you are selling the car I bet you dont say "Yeah and the best part about this vehicle is that the seat is gonna break in about a month....and when it does we arent going to fix it!!!" I mean come on...
Some things are ridiculous like if for instance one were to blow an engine/gearbox drag racing, or come in wanting replacement tires after 25k miles, or more fuel for their tank because the stuff that came with car is all gone now...I mean that is ridiculous. But a driver's seat? Just breaking like that? doesnt sound unreasonable at all. In fact that sounds like a serious safety/liability concern to me and if I were mitsu I would fix it no questions asked. What if the sest broke and caused the driver to loose control of the vehicle?........Just my .02
Newbie
Joined: Jun 2005
Posts: 73
Likes: 0
From: SoCal / Princeton, NJ
Originally Posted by snowmants
If the freaking seat breaks stand behind the car you sold...When you are selling the car I bet you dont say "Yeah and the best part about this vehicle is that the seat is gonna break in about a month....and when it does we arent going to fix it!!!" I mean come on...
Some things are ridiculous like if for instance one were to blow an engine/gearbox drag racing, or come in wanting replacement tires after 25k miles, or more fuel for their tank because the stuff that came with car is all gone now...I mean that is ridiculous. But a driver's seat? Just breaking like that? doesnt sound unreasonable at all. In fact that sounds like a serious safety/liability concern to me and if I were mitsu I would fix it no questions asked. What if the sest broke and caused the driver to loose control of the vehicle?........Just my .02
Some things are ridiculous like if for instance one were to blow an engine/gearbox drag racing, or come in wanting replacement tires after 25k miles, or more fuel for their tank because the stuff that came with car is all gone now...I mean that is ridiculous. But a driver's seat? Just breaking like that? doesnt sound unreasonable at all. In fact that sounds like a serious safety/liability concern to me and if I were mitsu I would fix it no questions asked. What if the sest broke and caused the driver to loose control of the vehicle?........Just my .02
Exactly.
It's not about learning the process of how warranty claims are made. It not about warranty interpretation. This is about standing behind your product and honoring the warranty that was promised in writing upon purchase. It's about a Recaro seat that OBVIOUSLY has what I'd consider to be a pretty widespread, common, and dangerous problem. This shouldn't even be a warranty issue. Cost or not the seats need to be replaced.
Lancerdealer, I can understand the cost thing if you're not reimbursed for a claim, of course it would hurt business, but that's what business is. As a business the dealers should think about that before they decide to undertake the task of selling a $30k car that has a very breakable $1600 plastic piece on the seat. If your company didn't reaserch well enough and that creates a problem... Guess what? You should have to pick up the tab. I don't know what your real take is on this, but you almost make it sound like you can dictate what is and what is not covered by warranty. If that's the case, why have the warranty in writing in the first place? Why not just say: "Mitsubishi's warranty is whatever the hell we feel like fixing; which is very little." ?
But really, none of this should even be getting debated over. This should be a simple warranty claim as it would be with any other car. If this were a regular Lancer and not an Evolution with the Recaros, I bet my seat would have already been replaced--no questions asked. But since the seat is so expensive, of course they have to try everything they can to get out of it, and this is what pisses me off. They'll honor the warrnaty if it's convenient for them. That's BS, I'm sorry. If any dealer is able to weasel out of honoring the warranty for a damn broken driver's seat (of all things), what stops them from weaseling out of anything and/or everything?
Originally Posted by lancerdealer
How many miles and what is the in-service date? Did you buy it new? If so what month? Did you authorize the check out fee before they pulled the car in? Did they explain that if it wasn't under warranty that you would be charged for the checkout?
BTW. If you pay anybody with a check and then cancel that check it is illegal. That is considered theft of services. If you feel that you should not have to pay them for what they have done, or you did not authorize them to work on it knowing that you MIGHT be charged, then you dispute that with them before writing the check or paying the cash. As soon as you pay them you have authorized the charge.
Mitsu DOES have a list of items that they consider wear and tear. It's not just limited to what you guys think it is. Brake pads, clutches, accessory belts, soft trim items, wiper blades. If you wear out your front seat bottom from all of the sliding in and out and it is 25k miles then that is NOT warranty. If you deliver pizzas and it wears out in 3 months or less then it would not be covered. That would be considered commercial use and anything that is broken during "commercial use" is not a warranty item. Wear and tear warranty is 90days or 4k miles whichever comes first for most of the things that I mentioned. Some are covered for 12 months or 12k miles.
As for telling you that the info is in the manual, if it were me I would tell you to look it up because you might believe it if you saw it with your own eyes.
It's pretty amazing to me that you all think that we decide what is warranty and what is not. If we follow the guidelines that Mitsu puts in print for us, it's very rare that we get charged back for a repair. If it were up to you all then we would be out of business replacing parts that you think are warranty. The truth is that mitsubishi pays us if the claim is approved. By the time that we find that the claim is charged back, you guys are long gone and giving us the finger.
What would you do if it were your $$$??
I'm not saying it is or isn't warranty. I can't until I see it. If I needed to clarify it better I would call my rep and ask him. If he said it was covered then I would fix it. If he said it isn't covered then I wouldn't. He would be the guy to deny the claim.
I'm Just trying to educate you guys as to the process. Like it or not, it applies to all dealers the same. If you want to be educated as to how it works, please ask. I will answer every question that I can.
Let us know what happens.
BTW. If you pay anybody with a check and then cancel that check it is illegal. That is considered theft of services. If you feel that you should not have to pay them for what they have done, or you did not authorize them to work on it knowing that you MIGHT be charged, then you dispute that with them before writing the check or paying the cash. As soon as you pay them you have authorized the charge.
Mitsu DOES have a list of items that they consider wear and tear. It's not just limited to what you guys think it is. Brake pads, clutches, accessory belts, soft trim items, wiper blades. If you wear out your front seat bottom from all of the sliding in and out and it is 25k miles then that is NOT warranty. If you deliver pizzas and it wears out in 3 months or less then it would not be covered. That would be considered commercial use and anything that is broken during "commercial use" is not a warranty item. Wear and tear warranty is 90days or 4k miles whichever comes first for most of the things that I mentioned. Some are covered for 12 months or 12k miles.
As for telling you that the info is in the manual, if it were me I would tell you to look it up because you might believe it if you saw it with your own eyes.
It's pretty amazing to me that you all think that we decide what is warranty and what is not. If we follow the guidelines that Mitsu puts in print for us, it's very rare that we get charged back for a repair. If it were up to you all then we would be out of business replacing parts that you think are warranty. The truth is that mitsubishi pays us if the claim is approved. By the time that we find that the claim is charged back, you guys are long gone and giving us the finger.
What would you do if it were your $$$??
I'm not saying it is or isn't warranty. I can't until I see it. If I needed to clarify it better I would call my rep and ask him. If he said it was covered then I would fix it. If he said it isn't covered then I wouldn't. He would be the guy to deny the claim.
I'm Just trying to educate you guys as to the process. Like it or not, it applies to all dealers the same. If you want to be educated as to how it works, please ask. I will answer every question that I can.
Let us know what happens.
I purchased a used 99 Mustang GT in the summer of 2001. It was a decent running car. Before I knew it, the cars origional warranty had completely expired. I had no other extended warranty of any kind. Well, the power seat broke, and the back would just flop back. I had to put something in between the back of my seat and the back bench just to drive it. Very unsafe. Anyways, I took the car in and told the dealer, "I don't really care if the car is on warranty or not, the seat should last the lifetime of the vehicle. Its a safety hazzard." The service manager looked at me and said, "You know, your right." And they fixed it for free. No questions about abuse, wear item (lol) nothing.
I dont know if the dealership found a way to charge Ford back, or if they just ate the cost, but I really don't care. The point is, that it was nice to have a management team that was dedicated to protecting the customer, not their wallets and not the car company. Anyways, if I ever buy another Ford again, I know where I'm going. Good luck with your service dept, but think about that once in a while.
Evolving Member
Joined: Sep 2005
Posts: 200
Likes: 0
From: TX
that's some crap man. some dealers here in texas covered me under warrenty even when they speculated my car has been rebuilt after a wreck...only recently did they finally expire my warrenty when they saw the unibody frame was seperating from the body! 
fight til' the end!
fight til' the end!
Originally Posted by PurgeIt
Correct me if I am wrong... but doesn't the manufacturer (MMSA in this case) pick up the tab from warranty repairs / replacement and not the dealer?
that's why the mitsu dealers have been hesitant to cover anything on the evo's because some of them are eating the cost of a lot of repairs.
Lipscomb Mitsu in Springfield Missouri is by far the worst dealer around.
Took my car in because it grinds when you shift. The tech inspected it and found same thing I was *****ing about. They told me they would replace the transfer case and that shoudl do it. I was happy cause they were going to fix my car. 2 days later I get a call saying they can't put a new transfer case in but they would replace the syncros......I was alittle pissed but still ok with me if that will fix it. I take my car in (90miles) leave it with them they send me home with a rental civic. They call me the next day to tell me that they can now no longer find any grinding noise and they wont fix it. I asked the guy how can you not hear it it is present in every gear. The said they had 3 people drive it and none found it. I drive all the way back get the service manager in my car and the guy thats under him we take a ride.......sure as **** it grinds on my 2-3 3-4 and 4-5 shifts. I jsut look at him and he sez "Well it defently grinds" Im like yea why else would I have brought it up here? They decide they dont know what it is and they need tiem to think about it and will call me when the figure out what they are going to do. Thats 10 days ago still no call..........
Mitsu offers horrible warrenty work
Took my car in because it grinds when you shift. The tech inspected it and found same thing I was *****ing about. They told me they would replace the transfer case and that shoudl do it. I was happy cause they were going to fix my car. 2 days later I get a call saying they can't put a new transfer case in but they would replace the syncros......I was alittle pissed but still ok with me if that will fix it. I take my car in (90miles) leave it with them they send me home with a rental civic. They call me the next day to tell me that they can now no longer find any grinding noise and they wont fix it. I asked the guy how can you not hear it it is present in every gear. The said they had 3 people drive it and none found it. I drive all the way back get the service manager in my car and the guy thats under him we take a ride.......sure as **** it grinds on my 2-3 3-4 and 4-5 shifts. I jsut look at him and he sez "Well it defently grinds" Im like yea why else would I have brought it up here? They decide they dont know what it is and they need tiem to think about it and will call me when the figure out what they are going to do. Thats 10 days ago still no call..........
Mitsu offers horrible warrenty work
Newbie
Joined: Jun 2005
Posts: 73
Likes: 0
From: SoCal / Princeton, NJ
Originally Posted by Jovani
My Recaros where cracked on the back plastic part. I took it to Mitsu and they covered it. You might wanna take it to a diffrent dealer.
Last edited by Euromagination; Jan 23, 2006 at 06:10 PM.
All dealer warranties suck! This and that about a "magic database" if you enter in any sort of competitive event. All of this crap about voiding warranties. The fine print pretty much Article 134's anything else so in essence, they wouldn't have to touch the car in the first place.
My salesman asked if I was going to put an alarm in the car and I told him yeah...I just have to find the right alarm. He said "Don't do it yourself...That will void the warranty."
My thing is......If Mitsubishi or anyone else thinks that they have a "bad a$$ car", then back it up. Don't put a damn near race tire from the factory. Don't put Recaro's WITH harness slots. Don't put MASSIVE brakes. Be simple and stick to wuss crap. Porsche owners have track days SPONSORED BY PORSCHE! Granted...a few more dollars than the Evo...But Mitsu is "King Rally Boy Racers" right? Back it up!
My name is Kris! Please void my warranty because I "aggressively revved" the engine when a car cut me off.
My salesman asked if I was going to put an alarm in the car and I told him yeah...I just have to find the right alarm. He said "Don't do it yourself...That will void the warranty."
My thing is......If Mitsubishi or anyone else thinks that they have a "bad a$$ car", then back it up. Don't put a damn near race tire from the factory. Don't put Recaro's WITH harness slots. Don't put MASSIVE brakes. Be simple and stick to wuss crap. Porsche owners have track days SPONSORED BY PORSCHE! Granted...a few more dollars than the Evo...But Mitsu is "King Rally Boy Racers" right? Back it up!
My name is Kris! Please void my warranty because I "aggressively revved" the engine when a car cut me off.
Originally Posted by Euromagination
This is exactly part of the problem. If your seat breaks, you shouldn't have to take it to a "nice" dealer to get a warranty repair. That's BS and one of the main reasons the shady dealers can get away with this in the first place. I wish I were as lucky as you.
Yeah I agree with you. Someone should'nt have take their car to a diffrent dealer if one dealership is actin like a$$, but unfortunatly thats what you have to do sometimes. I don't think I'm lucky I just took it to the right dealer. Good luck
Originally Posted by atlvalet
Are we talking about the seat, or are we talking about the plastic back on the seat? I had the plastic back replaced on my 2005 MR. I reached to get my wallet out of my bvack pocket, and the pressure from my upper back on the top of the seat cracked the right rear plastic part about halfway down. Mitsubishi replaced the plastic part. It did not require a brand new seat.
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