I think Euromagination is 100% correct on this. As a business owner myself. I have to stand behind what I'm selling as well as the manufacturer standing behind it. I can't pick up some crap product line, expect to make a killing selling it, and then not stand behind it when everyone realizes it breaks after a couple days. Sometimes the manufacturer doesn't come through but when I take care of the customer my hope is they'll see they were treated right and return again to do business with me again.

Like that one guy said earlier, he'll probably never buy another mitsu again. So is saving the couple bucks in warranty work really helping or hurting the Mitsu motors in the long run.

To be honest with you, I'm not dealing with products in the 30k range but I think you can use the same concept for running any business.

 

where did you have your work done?

 

Capitol Mistubsihi is awful. I felt like I was dealing with retards when I called to ask a simple question about Evo inventory. The fleet manager told me they had a white RS but when I got there all they had was a red used '04 RS, a bunch of '03 Evos and a few '05 GSR's. When I told the fleet manager that I had just driven 45 minutes to see a car that didn't exist he looked at me like it was my fault. F-em. I bought my WW '05 RS from San Rafael Mitsubishi shortly after that. Chris O'Connell is a car enthusiast FIRST and a fleet manager SECOND. If you're in NorCal go to SRM before you make a decision.

 

me too^^....my horror story,fought the wing peeling issue for 2 months, then heard district manager aproval pending crap. then drove 1 1/2 hours north to next dealer they said they had known of wing problem for some time grrreeeaatt waranty

 

yeahh forget capitol mitsubishi!!

i came in for my hood vent to be replaced because it was fading.. and the manager came out to inspect my hood vent, he said its common for it to fade and i just gave him the look. and he suggested me to go to home depot and paint the vent? i was like do you really expect me to start painting parts of my 2004 evo? so he supposely "put" an order on a new hood vent.. since then they havent called me for the new hood vent!!

 

I accidentally spilled gasoline on my car and it changed the color from Weightless White to **** Yellow. I went to Schaumburg Mitsubishi and they told me that they can't warrantee it because it is a foreign subsance on the car. My complaint is that gasoline isn't foreign, it goes in the car!!! if rain landed on the car and changed it to yellow, mitsubishi wouldn't warranty it either.

I got a hold of the district manager, and over the phone he said he would warranty it. I got it repainted and after a few months it changed again (never spilled gas on it), brought it to mitsu again, and they said that it wasn't factor paint so they can't warranty it. I pretty much screamed at the guy telling him he has to warranty his own work. I am starting to not even care about my warranty, because it is so hard to get work done anyway, I might as well mod it to hell.

 

would they fix my 1-2 synchros even though i have shortshifter?

 

no stress guys, it is across the board. DCX doesnt hold up their warranty either

 

Man that sounds like it had nothing to do with gasoline spills... Gasoline will generally not harm the car's finish. It might remove the wax, but tha's about all. I've been driving cars for over 40 years and I've spilled gasoline on lots of cars. The paint never changed due to something like that.

Look, if the repainted it and the problem returned. It means that it's something not related to the gasoline spill since they already repainted it. It would appear to be some problem related to the body panel "under" the paint....

 

Most dealerships are not going to treat you that way! These folks may just be protecting themselves. So long as your modification does not affect (or is the reason for your problem) the other parts of your Evo, then it should be covered under warranty. I think they feel that electrically your minor mods may have caused another issue (not probable, but that is how they probably are thinking). We all know that the minor mods that you have should not interfere with the engines performance. They just dont want to fix something "under warranty" and then have Mitsubishi turn around and say that your HID's caused the problem and the work will not be covered under warranty. Then the dealership has to eat the repair. It is just a case of CYA.

While it is an inconveinence for you to be without your car and this is frustrating to no end (I know as I read about this every single day), all I could suggest is to be patient and keep your cool with the service guys. You know in your heart of hearts that your headlights and minor modifications are not the problem.

I hope everything works out for you!

Best regards,

 

Wow, why is it that when people rev this car to 7000-7500-7800-8000 rpm and their trannies start grinding or when they launch exessively and their transfer case blows they get all upset about mitsu not honering warranties. Race Cars break. If you treat your car like a RACE CAR it will break. Its been proven as race teams pull engines down to check for wear and tear all the time. This is common knowledge. Either this car was purchased for racing or it was purchased as a weekend cruiser. I'm sure either way its fun but its gonna break if you race it. This has been posted several times in the past but people forget. In the case of the original poster, That is by far the lamest excuse from any Mitsu dealer I have ever heard and am sorry. I probably know more about electricity, electronics, and vehicle electrical systems than any Mitsu Tech. But then again, you would be surprised to see how some people totally destroy their vehicles from incorrect installation of electronic/electrical equipment. I personally witnessed a CLK 430 burn to the ground from a poor radio install. As far as people with paint issues, cant argue there either but the paint sucks especially the white and Mitsu knows this. Good luck fighting them. All dealers warranty service do not suck. When you go european or with any of the big two Jap dealers, they are just flat out better.

 

You are correct. If it were your $$$ and you had been burned by a charged back claim, I think that you too would CYA.

I agree that you shouldn't have to look for a "good" dealer. But then you look for a "good" dealer for mod parts, and a "good" dealer for electronics and so on. Why would you expect this to be different?

Unfortunately this is part of the deal in business today. You go where you are taken care of. You don't care who pays.

 

My drivers side seat back cracked about a month after I purchased my RS. I went to West Loop Mitsu in Fort Worth, TX. The service manager there who also happens to be the parts manager (small dealer) took one look at the seat and ordered a completely new seat back. I told him that I had installed Recaros in a Mustang and knew how they were assembled, etc. He said I could take off the back of the seat at my house and exchange it for the new one once it came in. I took off the back of my seat the next week, and exchanged it the same day I took it off. At the time I didnt trust this dealer, and wanted to fix it myself. I thought it was really cool how they handled it.

 

You are talking about hindsight. When we became a dealer 15 years ago we did not have the ability to tell the future as you are suggesting. We didn't know that the EVo was going to have a problem with the seat back or what an Evo was. MMNA is the company that pays us for the work that you THINK should be warranty. What is or isn't warranty is spelled out in plain english for whoever wants to read it. If you read my post it specifically states that I don't know if it is warranty of if it isn't. I stated the specifics in my post as to who determines warranty coverage. You must have missed that.
I just want you people to understand that warranty policy is NOT DETERMINED BY YOU OR ME!!

I agree that it shouldn't be debated. However if it were up to most of you EVERYTHING SHOULD BE COVERED. That is not the case and that is my entire point. You and I don't determine what is warranty.

There are bad dealers and dealers that overstep their authority. There is no question on that. This a case of a DEALER making the call on a a warranty item that is very clearly spelled out in the policies and procedures manual. If they do not understand it they are SUPPOSED to call their rep and ask. I have already said all of this and still you don't get it. Information is power. It's there for everybody to read.

 

umm, they probably just told you that so they can drive it around while its "waiting" to be reviewed by the mitsu rep.