The black plastic is replaceable. They fixed mine.

Euromagination,

If you're in SoCal, go to HB Mitsubishi. They're good.

 

You're right there. I was kind of generalizing since what TEXSRT said, DCX not honoring warranties too. But then again, DCX and Mitsu are in bed together.

The thing that irritates me is that MOST of the time, the story I hear is that for instance, a dealer will say that "The aftermarket BOV, (the only aftermarket part on the car) created a reverse flow for the turbo therefore creating negative turbulence, causing the right front axle to snap!" That is just crap. My point is, they can and will take ANYTHING and blanket the "aftermarket part" warranty void to it. something totally unrelated can be attributed to putting blue bulbs in your turn signals or something like that.

If someone under 30 brings in an Evo to a dealer for a major warranty repair, chances are that the dealer will think that the person was "racing"...It is a lose lose situation IMHO.

Kris

 

It's hindsight now but should have been foresight. A big part of running a business is the ability to forecast what will be going on in the future. As a dealer (or any business), the idea is of course to profit enough to continue business and grow, but at the same time you can't go EXPECTING to make a killer profit on every item that your company sells. Some will be more of a liability than others (as in the case of the Evo's seat). However, in this case it's grossly arrogant and WRONG to even try to pass this warranty cost off onto a customer who just came in a few months ago and bought one of the most expensive cars on your lot.

This should all be part of the calculation of business, and usually is. If a company is to release a product that may be a liability, many distributors will not sell it. If they do, they'll back it up. Very rarely will they sell it and NOT back it up, which is what is going on here. What Mitsu does or does not reimburse you for is not our problem. Stand behind your product and remember that it's the consumers who give you business. Protect the business by treating your customers right, not by treating them like crap and hoping for new ones. That approach is what has recently killed VW's sales. Promising cars, crappy service.

 

Yup, well i'm betting that it's just a blown IC hose, because on my way home I was driving up a steep grade... kinda lame that it's taking this long, i even called the service guy and told him to check my IC piping, but he won't touch it until the REP comes... ugh

 

Just got my car back, and the seat was fixed under warranty by the dealer. I'm definitely satisfied with that as that's all I wanted in the first place.

I was denied warranty at first by the service department, but I then climbed up the chain until I spoke with the Sales/General Manager who seemed like he just wanted to get the problem over-with as did I after going through the whole service department. Once he told me about the warranty denial, I asked him what the reason for denial was. He answered, "Uhhh... I don't really have a reason at this time."

Once he said that I got pretty heated and basically started telling him exactly what was on my mind about the service, what the problem was and why it's a problem. I also went into why it shouldn't be a problem as well as the fact that this is indeed a common problem--also that a new seat (and a non-moving part of all things!) shouldn't be breaking like that, that it's a safety issue, et cetera. Which it is. I fully believe that it's obviously a real problem and I urge everyone who has a seat problem to get it fixed. It's not safe; especially with such a steering-sensitive car as the Evo.

 

Tell me about it. One time I tried to adjust the steering wheel height while driving and just about killed myself. When I loosened the locking thing under the wheel, the wheel fell down to it's lowest postition, causing my hand to jerk the wheel.

I learned my lesson real quick to respect the steering. Well, almost learned it. I also just about wrecked trying to adjust my seat while driving! Seat slipped back and caused my hand to jerk on the wheel. Darn tight steering, I guess I should have bought a Cadillac.

EVOlutionary

 

Luckily, I haven't had any problems with the car yet but it's disturbing nevertheless to hear these stories. I'm surprised that MMSA hasn't set up some sort of a universal / ubiquitous process through which the dealer is given the responsibility / right to determine warranty related service and repairs. Having a Mitsu rep come down every so often to look at warranty stuff is inefficient at best and obviously frustrating to the customer. Wondering... would there be any traction contacting Recaro directly? I know that tire warranties are covered directly through the tire manufacturer... and since the seats in our cars are made by a third party under their own brand, rather than a private labeled "Mitsu" part... could that help? Just throwing out an idea...

 

For a car maker who doesn't have the majority of the market, they sure are trying hard to lose customer.

 

you cant blame mitsu, they arnt the ones at the actual car lots. they provide the cars, the dealership sells them.


if gamestop doesnt replace your xbox, you cant say "For a console maker who doesn't have the majority of the market, they sure are trying hard to lose customer" referring to microsoft

 

Your analogy is nice, but not rightly used. For one thing, Gamestop doesn't reprensent Microsoft, they just sell their Xbox. On the contrary, the dealership and their personnels would be representing Mitsubishi MMC.

 

You now see that the dealership had control over the problem and it was not MITSUBISHI! All they had to do was replace it and submit the claim and they would have been paid by mitsu. But instead they wanted to play games with you and get you upset. I would recommend finding another dealership and avoid that stealership at all costs.

 

wear and tear item my axx

 

That is a great idea. In fact we have talked to MMNA concerning this very thing and basically they tell us this. We packaged everything to sell to you as a dealer. You are not a dealer of recaro seats, nor or you a dealer of brembo brakes. You represent MMNA and our pre-packaged product. You have to go throught us on these items. Tires. Tries are the only thing that MMNA does not warranty under any circumstances. The very plainly spell that out in the policies manual. Any thing else has to go through us. Our contract with the other vendors used to put the car together is a contract with MMNA and not each individual dealer.

It would make things much more complicated for us to deal with each vendor of a specific part. But in a case like this it definitely would make it easier for us to help a customer that the current system.

I'm glad that they took care of you finally. It really shouldn't have been as big of a deal as they meade it out to be. But then none of us work for that dealer and therefore we can not say why they did what they did.

We don't have to wait for a rep to stop by to see anything except a paint problem. Some dealers have more flexibility to spend MMNA's $$$ than others. We are fortunate to be able to do a lot more things without having to contact our rep. Some dealers can't do anything without the rep's ok. Something this simple could have been handled by a phone call to the rep if there were any questions. The dealer has to be willing to help the customer in every way possible for that call to be made. And sometimes the guy who signs your paycheck is the one who has to make the decision.

For the record, the back of a seat would not be considered a wear item for us. We would still call the rep and ask. It would be in your best interest for US to do that. After all, he would be the one to deny the claim.

 

i say forget warrenty and just mod carefully

 

People don't rely on the maganusson act to get your warranty honored. I had a severe tranny problem with my o1 civic(had suspension done with intake short shift and exhaust.) Anyway they voided my warranty and I followed the steps sema set forthas a guide to get a denied warranty honored. I got as far as the consumer protection agency(sided with honda) before third gear would grind and pop out and pretty much couldn't put it in fifth(pop out all the time) before I gave up and swapped the tranny(which in turn had a second gear grind sometimes). I'm not saying it won't work but don't count on it. The next steps for me would have been dmv or federal trade commsision where they take your car for some time and tear it apart to find out if the aftermarket parts caused the failure-but I couldn't wait for that because it was my daily driver. I got smart because with the evo I just picked up @ subi\ford dealership they offered me a warranty because the mitsu one was almost up. ANyway I said I didn't want it because I might mod the car. The guy said they do this warranty for people like us who mod the subis and the evos. As long as I don't open the motor up(cams, camgears, stroker kits. etc) my warranty won't be voided. Bolt-ons are game he said and I got it all in writing this time. Its good for 100,000 miles, although I havn't modded yet but in the future I might and I like the fact that I got a warranty in writing that can't be voided because of bolt-ons.