Ha, ha, ha - you're a newb.


And you are a troll. I have been around this board for quite a while and have been up front about what I do. My name is/was on the Evos at MSRP list. There are several salespeople that participate. Granted, I'm a bit more vocal then most - it isn't my fault you haven't been around long enough to know who I am and what I do. All you had to do is ask.

Record, hah. Then how do you account for all the people who paid less then sticker or less then invoice for their Evos? Or the fact that there are still "new" '03's sitting on some lots? Your assumtions are uninformed, way off base and grossly innaccurate. Mitsu provides customer service training and product knowledge tests - it is up to each individual dealership whether they participate or not. What "numbers" do you have, please share.

Wrong again. I'm not going to spend any time arguing with someone over a forum. So if you want to throw anymore false accusations at me you can PM me or call me.

 

Although the recent threads are very interesting (maybe start a new thread?), would anyone object if we stick to the original thread of "voiding warranty on a completely stock car (non-modified) before a problem actually occurs due to participation in an auto-x event".

 

You are correct xtnct, I apologize.

GP- I am sorry, I didn't mean to hit so close to home.

 

MSM,

I am suprised that you have not gotten any response from the dispute settlement board. When I went through that process with Ford I got an letter confirming my dispute within a few weeks. How long has it been for you?

You do know that you are going to have to file suit? Just do it. At least Mitsu will have to start answering your questions.

 

Cool, no hard feelings.

 

GPTourer---
do you mod you car(s)?

BUDLoNG

 

http://www.enjoythedrive.com/content/?id=8124

The Law

Federal law sets forth requirements for warranties and contains a number of provisions to prevent vehicle manufacturers, dealers and others from unjustly denying warranty coverage. With regard to aftermarket parts, the spirit of the law is that warranty coverage cannot be denied simply because such parts are present on the vehicle, or have been used (see Attachment A). The warranty coverage can be denied only if the aftermarket part caused the malfunction or damage for which warranty coverage is sought. Disputes in this area usually boil down to arguments over facts and technical opinions, rather than arguments over interpretations of the law.

 

Yes. I had an old Grand Prix that I traded for the Galant that had mostly just sound sytem and suspension. The Galant will receive hand me downs from my Eclipse. My GS-T has an Evo3 turbo, 660 injectors, S-AFC, etc, etc, etc. And so on. My plans are to eventually put a built 2.4L 6 bolt hybrid in it and pass the 7-bolt to the Galant. I want an Evo too, but I'll probably only do light bolt ons to it. Maybe just TBE and intake and leave it alone.

 

Sent the first letter on 11-June.

I finally did receive an email response back from the head of service for MMNA. Very short note mentioning that my warranty is not voided, but the warranty restriction is in place. I frankly don't see any difference, but I understand the legal word games they need to play.

No comment on how the warranty denial happened. He insists that the damage to the motor is race related and that customer abuse is not covered by the warranty. No comment on how they made that determination before looking at the car.

I did ask if the issues with the motor were more likely related to the 179 miles that were put on the car by the dealer or the 6 minutes of auto-x in a parking lot. Especially given that the motor didn't fail until weeks after the auto-x. No response.

He did agree to look into why the dispute resolution process is taking so long. Apparently that is a complete separate company.

is spending a lot of marketing $$$ trying to position themselves as the best backed cars in the industry. They'd do much better to put those same $$$ into actually backing up their warranties and providing excellent customer service.

For example, in my case I'd be a LOT more willing to accept a warranty denial had the situation been handled in a reasonable way. It seems that Mitsu's handling of warranty denials is pretty consistent. Deny the warranty claim, provide little to no information or justification to the customer and then let the customers exhaust themselves trying to get answers or any kind of resolution.

 

MSM S2K: I have to commend you on the professional way your going about handeling this. I know if it was me I would have taken matters in my own hands just to get personal satisfaction and wound up in more trouble then I started out in. I can relate to what your saying because we had simular issues with VW when my GF bought here 2002 cabrio and the dealer tried to blame a third party for damage cause, it all got worked out in the end though. But it's made me never want to by another VW again in my life, and I'm in the market for an AWD car too so it could have been the R32 if VW would have played their cards better.

Now after reading your post I'm second guessing purchasing an EVO. You hear that mitsubishi, your losing $$$ because of the way your dealing with service issues. Come on how much would it have cost to replace the bottom end on a 4g63... at the most with labor your cost would have been what $2,000. Thats less then 10% of the cost of the car. If I didn't see this post I would have gone and purchased a new EVO which would have been $33-34k...

I'm sure you've done your homework and I hope everything works out for you in the end like it did for me. Good Luck!

 

"I don't know where you get the third tier stufff"

You can't be serious? Honestly answer this question sir. Forget about the evo just for a second and rate these japanese auto manufacturers from best to worst: Lexus, Infiniti, Acura, Honda, Nissan, Toyota, Mitsubishi. I have a feeling Mistu comes last or very close to last place on nearly everyone's list. I should think there is no argument that Mitsu is not a cream of the crop Japanese brand.



"Sigh. Talk about apples and oranges" "leave all that other stuff to the dealers where the cars (and the margins) are a lot more.[/QUOTE]"

Call it what you want sir, but I paid $30k for my evo (otd) at 6.6% financing...... I paid $35k for my G35 (otd) and $38k for the FX (otd) at 2.9% financing. A lot more markup you say? Your dealerships nationwide that marked up evos to $35,000-$39,000 in 2003 said that their markup was "not a whole lot more than $30k" and very justifiable for such a fine and rare machine. And you have the gall to talk to us about "markup"



"Big luxo dealers have lots more money to throw around."

You hit it right on the nose! That is what I'm trying to tell everyone! Mitsu has no money to throw at customer service! They can't afford to support and back the Evo. They are nickle and diming everything and anything that they can because they don't have lots of MONEY to throw around.

"so just like the Endeavor buyer or the base Lancer buyer you all deserve good, prompt and courteous service at the very least. And we are working on that,"
Working on good, prompt, and courteous service? Working on that? I bought the car last year and already put 15,000 miles on it and you are still "working on providing good, prompt, and courteous service? How long did you expect us to be loyal mitsu customers before you get that customer service thing right?


"As spectacular as an Evo is, its just another piece of merchandise in the Mitsu lineup, not even the most expensive."

Sir, a customer truly does not want to hear they just plopped down 30 large for "just another piece of merchandise and it's not even the most expensive piece we sell." No one wants to hear a company say that regardless if you are buying a Mercedes or a Kia. Mitsu needs to invest in more training for you before allowing you talk to the public on their behalf. I have a feeling you can't be doing too well selling cars talking like this can you?



"just because they serve tea and crumpets and let you play cricket on the south forty at Land Rover, or they have geisha girls offering soapy rubdowns and acupuncture treatments at Acura doesn't mean Mitsu has to do it too." "all that extra stuff you rant on about is just that - nice extras, but they aren't necessary at a typical Mitsu dealership."

I have a feeling this train of thought is exactly what a company close to filing chapter 11 would be thinking. Good luck on that by the way Mitsu. What's next? not supplying styrofoam cups for your complimentary coffee sludge and forcing customers to pour it in their cupped hands for a nickel?


Even you as a mitsu employee are stating Mitsu dealers "have a lot to improve on". Sir, I don't want to put my hard earned money in a company that states " we have the best backed cars" before I buy a mitsu and then once I buy they change their tune to, "We have issues and we are working on getting it right. Just bare with us."


As I said before, the evo is an amazing car. Buy it and enjoy it and mod it to hell once the stock parts start going out on you. I loved it. But for all those complaining about warranty and service work here, the evo is not for you. Mitsu simply will not back their product.

 

Okay, I will honestly say that I believe Mitsubishi vehicles are just as good as Hondas and Toyotas and Nissans - even better in some ways.

Margin has to do with the difference between MSRP and invoice. Markup over the sticker is out of Mitsubishis hands and is at the discretion of each dealer. Has nothing to do with what I said. The profit margin of a typical Lexus for both the dealer and the manufacturer is a lot more then for the typical Mitsubishi, so those dealers spend more money on the buildings, the staff, the advertising, the service and so on. They PAY people to stand around and KNOW things like what you used to drive, compliment you on how you look and tell you how good you'd look in a new vehicle. Just because Mitsu doesn't offer special financing on an Evo (low volume) and Infiniti does on two of their higher volume cars has nothing to do with anything. You should be comparing your G35 and Fx4 to our Galant GTS and Endeavor Limited, both of which you can get 0% on. So that makes Mitsu better by your logic right?

A customer will want the royal treatment wether they buy a 30K Lancer or a 15K Lancer. Yes, its a piece of merchandise, and all customers should be treated the same. Why is that so hard to understand? I do well at selling Mitsus and have been doing so for over four years and have achieved my Triple Diamond certification.

I know Mitsu isn't perfect and I know all car dealers aren't great. Sounds like you had a bad experience at your dealer, but it doesn't mean the whole company doesn't stand behind their product. The problem I have is that the "Evidence" you give doesn't have anything to do with the issue. You still don't realize that both Nissan and Toyota dealers aren't very high on dealer satisfaction either, it doesn't mean they make bad product, or that all customers have bad experiences or good ones its an average.

Chapter 11? You have proof of this? Where? Show me.
Good you have a sense of humor like I do. No, we still offer cups and our coffee is quite good. We have free dougnuts from Krispy Creme brought in and we offer courtesy rides. Still working on the Geisha girls, though.

 

apparently you don't know where mitsu stands with their quality issues compared to the other japanese car makers.

automaker dependability study

 

Good for you sir! It takes people like you who believe wholeheartedly in the company they work for that still gives a struggling company some sort of hope on rebounding from sluggish sales and bad reputation. Lots of respect to you sir. It's better than some losers who works for a company and then on their offtime, they bad mouth them. No matter how dilusional your views are regarding Mitsu being "just as good as Hondas and Toyotas and Nissans", I respect you sticking up for your company. Good luck to you and Mitsu...hopefully, regarding your statement on good, prompt and courteous service , you guys are really "working on that". But as for me, I stopped waiting for Mitsu to get it right and moved on.

A little advice for you though, when customers bring up issues, don't automatically try to come up with an excuse to hide a company's flaws. Don't hide Mitsu's flaws on backing the Evo behind your excuses like "low markup", "those other dealers have more money to throw at the customers", "Nissan and Toyota dealers aren't very high on dealer satisfaction either", "all that extra stuff you rant on about is just that - nice extras, but they aren't necessary at a typical Mitsu dealership", and even "Markup over the sticker is out of Mitsubishis hands and is at the discretion of each dealer. "......Customers don't want to hear things like these no matter how much loyalty you have for your company. You claim you sell a lot of cars but I simply can't see you selling too many cars talking to customers this way.

It's just too bad, the Evo is such an awesome machine. It's safe to say practically everyone here is an Evo fan but I can't say the same for being a Mitsu fan. As for me, I've seen the light. Keep your one or two regional Evo specialists who are the only ones in the whole city that can authorize warranty work but are never available and always conveniently out of town.

Give me the geisha girls, soapy rubdowns and acupuncture treatments, the internet cafes, the loaner cars for something as simple as an oil change, the pick up and delivery service, the azz kissing, the "yes sir, not a problem we'll take care of it" attitude, and the tea and crumpets. Say what you will about "markup and profit margins", but they must have did some black magic or something that Mitsu does not know about because I know how much I paid for my evo and I know I didn't pay all that much more for my fully loaded Infinitis.

And again, If it is just the performance you are after and if you are a mechanic or are good friends with a mechanic, get the Evo...it is an awesome machine sold by a subpar company. I am not a mechanic and I actually believed my salesperson when they said, " this Evo comes with a bumper to bumper warranty"
Stupid me.


What it comes down to is that we all need to put bread and water on the table for our families and we all need to make a living someway or another. I have nothing against you.Best of luck to you sir.
I just think that a Mitsubishi Evolution Factory Warranty is pretty worthless.
And I thought I paid for a new Evo INCLUDING a bumper-bumper Warranty but I just got the car.
Kinda like paying for a Big Mac and only getting the beef patty.
Godd luck to everyone else, we all have our own opinions and this was just mine.

 

Can we move the beating of GPTourer to a different thread? Maybe the moderators can create an entire new forum for beating up on Mitsubishi employees and Mitsubishi dealer employees. That would be fun.

On topic (or more than the previous set of posts): why not get an after market warranty? I realize it is too late for MSM_S2K's previous problem, but and after market warranty would cover all future issues.