View Poll Results: Warranty claim problems/ No claim problems.
Submitted claim, wasn't honored or had problems



129
58.90%
Submitted claim, no problems getting it fixed.



93
42.47%
Multiple Choice Poll. Voters: 219. You may not vote on this poll
Warranty Issues <Mega Merge>
Originally Posted by Kordwood
Thats why the Moss Magnusson Act as it applies to modified vehicles is a joke. Chances are, a dealer or manufacturer would be able to provide sufficient evidence that just about ANY modficiation is capable of just about ANY failure. They could say a simple after market exhaust system increased horsepower beyond the capabilities of the transmissions design and that's why it failed. Right or wrong, who's an arbitrator going to beleive? Some kid who modified his car or a mechanic/engineer with a compelling argument? Or you could hire a lawyer. They're only $400 an hour.
I actually called BMW on their bluff and hired our corporate lawyer to prosecute a MM Act case (they denied work on a known TSB involving the engine harness connection to TB due to cylinder head/cams).
6 months later after consultation with a respected lemon law/consumer rights attorney we gave up the ghost.
Simply put - the MM Act favors the manufacturer. It is easy for a large car company to have their lawyers outlast and in the process - out spend you. In the meantime, your cars sits broken. If you are lucky enough to get a hearing, good luck trying to get some judge to understand how Part A had no effect in the failure of Part B.
If you are fortunate enough to get a dealer that responds to the threat - good for you. If they call your bluff, how much money and time are you going to spend on this? Kordwood is right, five hours of consultation with a ambulance chaser > cost of new synchros.
I don't know what is right in this case but even you don't know how the car was treated or modified before you bought it. Just like skiploder said you either going to sit with a broken car and pay lot of money to lawyers and big companys can just bury you in litigation or bite the bullet and pay to get it fixed. Any of us with an evo unless it is totally stock, I mean totally stock right down to the air in the tires are going to have a hard time with warranty. Good luck.
Once you try and break out the whole "MM-Act" argument, it's over.
You're better off not quoting that law. As soon as they hear you say that, they'll bring out the "big guns" and you won't stand a chance unless you make enough money to buy a Ferrari.
Your best bet is to try to work things out with them by having a good old-fashioned conversation.
Cabo
You're better off not quoting that law. As soon as they hear you say that, they'll bring out the "big guns" and you won't stand a chance unless you make enough money to buy a Ferrari.
Your best bet is to try to work things out with them by having a good old-fashioned conversation.
Cabo
i am a mechanic here in Sioux City, IA and i will tell you this. there is no way an aftermarket clutch can take out one gear, expectially 5th. now it could take out 1st and 2nd if you have over 3 times the power. It is a proven fact that a clutch gear and ring is manufactured to withstand 3 times the factory horsepower in the locking position. now that doesnt count if you grind the gears but honestly who grinds 5th gear??? when i race i dont even get in 5th.
i have had mitsubishi try and pull that aftermarket card on me but this is how you CALMLY do to handle it. it takes care of everything to make sure everyone is being honest... After you are denied work because of aftermarket parts, ask them to show you and give you prove of the statement that says aftermarket parts void the warrenty on what is wrong, then ask them how that exactly the aftermarket part affects what is wrong, NOW the part you have to do correctly. Ask to speak with their supervisor once their supervisor giets there ask to speak with them infront of a mechanic of THEIR shop. DO NOT SHOW THE MECHANIC THE INFORMATION YOU WERE GIVEN. Ask the mechanic if it is at all possible that your problem was caused by an aftermarket part, once they say "i dont know, I would have to take a look at it. THEN turn to your supervisor and say " How exactly are you going to void my warrenty or tell me it isnt covered if your own mechanic doesnt know if it was caused by an aftermarket part?".
Now if the mechanic says "no" then it is time to unleash the furry and tell them you want it fixed because their own mechanic says it wouldnt hurt what is wrong.
NOW if the mechanic says yes say this "I want you to know that I am gathering information for my attourney (dont say lawyer) so Could I get your first and last name along with your managers first and last name. Also i need a number to reach the the name of the owner of this dealership"
If that doesnt work your screwed. i have worked at a dealership for quite a while and i know how they work... just stay calm and stay focused. trap them in their own lies...
i have had mitsubishi try and pull that aftermarket card on me but this is how you CALMLY do to handle it. it takes care of everything to make sure everyone is being honest... After you are denied work because of aftermarket parts, ask them to show you and give you prove of the statement that says aftermarket parts void the warrenty on what is wrong, then ask them how that exactly the aftermarket part affects what is wrong, NOW the part you have to do correctly. Ask to speak with their supervisor once their supervisor giets there ask to speak with them infront of a mechanic of THEIR shop. DO NOT SHOW THE MECHANIC THE INFORMATION YOU WERE GIVEN. Ask the mechanic if it is at all possible that your problem was caused by an aftermarket part, once they say "i dont know, I would have to take a look at it. THEN turn to your supervisor and say " How exactly are you going to void my warrenty or tell me it isnt covered if your own mechanic doesnt know if it was caused by an aftermarket part?".
Now if the mechanic says "no" then it is time to unleash the furry and tell them you want it fixed because their own mechanic says it wouldnt hurt what is wrong.
NOW if the mechanic says yes say this "I want you to know that I am gathering information for my attourney (dont say lawyer) so Could I get your first and last name along with your managers first and last name. Also i need a number to reach the the name of the owner of this dealership"
If that doesnt work your screwed. i have worked at a dealership for quite a while and i know how they work... just stay calm and stay focused. trap them in their own lies...
Originally Posted by drewblueeye
i am a mechanic here in Sioux City, IA and i will tell you this. there is no way an aftermarket clutch can take out one gear, expectially 5th. now it could take out 1st and 2nd if you have over 3 times the power. It is a proven fact that a clutch gear and ring is manufactured to withstand 3 times the factory horsepower in the locking position. now that doesnt count if you grind the gears but honestly who grinds 5th gear??? when i race i dont even get in 5th.
i have had mitsubishi try and pull that aftermarket card on me but this is how you CALMLY do to handle it. it takes care of everything to make sure everyone is being honest... After you are denied work because of aftermarket parts, ask them to show you and give you prove of the statement that says aftermarket parts void the warrenty on what is wrong, then ask them how that exactly the aftermarket part affects what is wrong, NOW the part you have to do correctly. Ask to speak with their supervisor once their supervisor giets there ask to speak with them infront of a mechanic of THEIR shop. DO NOT SHOW THE MECHANIC THE INFORMATION YOU WERE GIVEN. Ask the mechanic if it is at all possible that your problem was caused by an aftermarket part, once they say "i dont know, I would have to take a look at it. THEN turn to your supervisor and say " How exactly are you going to void my warrenty or tell me it isnt covered if your own mechanic doesnt know if it was caused by an aftermarket part?".
Now if the mechanic says "no" then it is time to unleash the furry and tell them you want it fixed because their own mechanic says it wouldnt hurt what is wrong.
NOW if the mechanic says yes say this "I want you to know that I am gathering information for my attourney (dont say lawyer) so Could I get your first and last name along with your managers first and last name. Also i need a number to reach the the name of the owner of this dealership"
If that doesnt work your screwed. i have worked at a dealership for quite a while and i know how they work... just stay calm and stay focused. trap them in their own lies...
i have had mitsubishi try and pull that aftermarket card on me but this is how you CALMLY do to handle it. it takes care of everything to make sure everyone is being honest... After you are denied work because of aftermarket parts, ask them to show you and give you prove of the statement that says aftermarket parts void the warrenty on what is wrong, then ask them how that exactly the aftermarket part affects what is wrong, NOW the part you have to do correctly. Ask to speak with their supervisor once their supervisor giets there ask to speak with them infront of a mechanic of THEIR shop. DO NOT SHOW THE MECHANIC THE INFORMATION YOU WERE GIVEN. Ask the mechanic if it is at all possible that your problem was caused by an aftermarket part, once they say "i dont know, I would have to take a look at it. THEN turn to your supervisor and say " How exactly are you going to void my warrenty or tell me it isnt covered if your own mechanic doesnt know if it was caused by an aftermarket part?".
Now if the mechanic says "no" then it is time to unleash the furry and tell them you want it fixed because their own mechanic says it wouldnt hurt what is wrong.
NOW if the mechanic says yes say this "I want you to know that I am gathering information for my attourney (dont say lawyer) so Could I get your first and last name along with your managers first and last name. Also i need a number to reach the the name of the owner of this dealership"
If that doesnt work your screwed. i have worked at a dealership for quite a while and i know how they work... just stay calm and stay focused. trap them in their own lies...
The Rep warned them that any further time spent diagnosing my car would not be paid for by BMW and the SOB tagged my VIN on the spot.
The SA at the Dealer called me in immediately and I was able to get there while the Rep was still on-site. I began debating the issue with him, showing him the print out of the relevant TSB. I even had the lead Tech arguing my case telling him that they were seeing a half dozen TB/WH issues a month on my make and model.
Nonetheless, BMW dug their heels in, responded to all of my attorney's letters and fought back. My $1,200.00 repair would have cost me four times that just to get a hearing or to at least get to a settlement stage. In the end, BMW admitted that there was TSB for the issue and offered to furnish the WH free of charge ($255.00 part). They stated that my car was modified to the point that their technicians were not qualified to work on it. They offered to install the part only if I reverted my car back to 100% stock. Their position remained that even though there were bad pins on the harness, these could have been exacerbated by the unplugging of the harness from the map, coolant, etc. sensors while the cylinder head and cam was being installed.
In the meantime, my car was undriveable. Luckily, it was only used for the occasional track day and backroad driving. So it literally sat, unused, for six months.
I have seen many people on various car forums shout M-M Act whenever a Dealer denies service based on mods. Keep in mind two things (1) the dealers are scared ****less of these regional reps who scrutinize most of the big dollar repairs (at least BMW was) and (2) the Act is next to worthless. Most of us do not have the time or luxury to pursue a costly and time consuming M-M Act suit and the car manufacturers damn-well know this.
EVO IX MR Turbo warranty & Roof Rack Install
You guys know if the turbo is covered under the 10/100 warranty since it's part of the engine or is it under the 3/36 because it's not actually the engine?
Also, has anyone installed a ski/bicycle roof rack? Will it damage the aluminum roof, any other issues, et..?
Also, has anyone installed a ski/bicycle roof rack? Will it damage the aluminum roof, any other issues, et..?
my turbo was replaced under warranty on my VIII before i bought it, and before i knew it. i have a yakima rack with q45 towers, and the clips are not available. i wouldn't put it on there anyways.
Wow perfect timing. I was just thinking about this today. While we can't attach a roofrack at the normal mount points for obvious reasons, I was wondering if one designed to hook around the edges of the car would work. I have one of these for my eclipse. Since the edges are still steel I was hoping that might work since I'm supporting only two pairs of skis tops.
Gah no pass through and no roof rack means the Eclipse is going to be my ski car? haha
Gah no pass through and no roof rack means the Eclipse is going to be my ski car? haha
It appears the center section/majority section of the roof is aluminum but it appears the outer edges near the door openings might be steel/sheet metal. If so it would be cool to find a rack that didn't touch the aluminum section with the weight bearing near the doors.
What a great car to take skiing.
What a great car to take skiing.
If I remember correctly the turbo is considered drivetrain 10/100k miles. You can double check in your owners manual or warranty brochure and it will basically tell you what is/isn't covered under the 10/100k warranty.

