View Poll Results: Warranty claim problems/ No claim problems.
Submitted claim, wasn't honored or had problems



129
58.90%
Submitted claim, no problems getting it fixed.



93
42.47%
Multiple Choice Poll. Voters: 219. You may not vote on this poll
Warranty Issues <Mega Merge>
Originally Posted by Stew
Thanks EVO-IX-MR. I'm going to forward that on to the service manager and district representative for kicks.
deadbeat - thats weak that they don't cover the wing/calipers. typical
deadbeat - thats weak that they don't cover the wing/calipers. typical

Originally Posted by Tristar Racing
What does a warranty have to do with bank financing or use on public roads? My 95 Integra was bought with no warranty and its road legal, and I could have financed it with a bank. As long as all safety and emissions standards are met, the car is road legal.
There are banks right now that won't finance used Mitsubishi vehicles, or will only do the SUV's, or a couple of the cars by name - or consider them cautionary units and will bump the rate or restrict the length of the term. It was worse three years ago, but most of those restrictions have eased over the past couple of years as their residual values have creeped up. The same restricitons or worse have been put on used Kias, Hyundais, Daewoos, and Oldsmobiles. Even Nissans were cautionary.
I don't remember any Mitsubishi rep ever telling me that selling the car without a warranty was an option being considered before the car's launch.
Last edited by GPTourer; May 24, 2006 at 08:39 AM.
Originally Posted by deadbeatrec
This is all fine and dandy but the fact that they did not even try to prove that the mods caused the problem stew incountered shows to me that they really dont care about customer service.
wings and brake calipers for example, had my car 5000 miles when both started to peal and i was told that i caused the clearcoats to come off due to my applying "abrasive material" to them.
The law IS on their side, but basically they should just stop making comments contradictory to their actions such as:
Originally Posted by Statement On Mitsubishi Lancer Evolution Warranty, June 18 '04
The dealer and if necessary, MMNA staff, investigate each case, always giving the owner the benefit of the doubt.
For a bit more discussion: I called MMNA today, whom I still have a case open about my blown motor, and presented them the document shown above. The case manager agreed over the phone that the district representative is supposed to show modifications caused the problem if the customer is not satisfied with their initial claim of warranty denial. Of course, if the engine tear down DOES show the modifications caused unnecessary abuse of the motor, the customer is responsible for the cost of the tear down.
Relating to my case, [previously] I had the Mitsu rep deny warranty work because of modifications alone, just the fact that they were there. I assured him the light modifications I have made were not the cause of the malfunction and he informed me I may authorize a tear down. I authorized the tear down, and the Representative 'Sent the pictures back to the engineers at Mitsubishi' for further review. Coincidentally, those pictures never ended up in my case file. He got back to me a few days later and claimed 'detonation' on the pistons caused the malfunction. Since it was blatently obvious no detonation was present (see pic below), I called his bluff and even had a few certified mechanics take a look at the photographs and all of them sided with me. I spoke with the district representative to bring this information to his attention and all he would say was, "We are still standing on our previous statement that the warranty is void due to modifications." Obviously, he knew he was wrong.
Anyway, in my conversation with MMNA today they agreed that that is not a proper course of action to deny warranty work on a Mitsubishi vehicle. She then proceded to pass on my case to the Project Manager for further review. I should be receiving results in 1-2 days.
Piston with obviously no detonation. All 4 pistons look alike.
Relating to my case, [previously] I had the Mitsu rep deny warranty work because of modifications alone, just the fact that they were there. I assured him the light modifications I have made were not the cause of the malfunction and he informed me I may authorize a tear down. I authorized the tear down, and the Representative 'Sent the pictures back to the engineers at Mitsubishi' for further review. Coincidentally, those pictures never ended up in my case file. He got back to me a few days later and claimed 'detonation' on the pistons caused the malfunction. Since it was blatently obvious no detonation was present (see pic below), I called his bluff and even had a few certified mechanics take a look at the photographs and all of them sided with me. I spoke with the district representative to bring this information to his attention and all he would say was, "We are still standing on our previous statement that the warranty is void due to modifications." Obviously, he knew he was wrong.
Anyway, in my conversation with MMNA today they agreed that that is not a proper course of action to deny warranty work on a Mitsubishi vehicle. She then proceded to pass on my case to the Project Manager for further review. I should be receiving results in 1-2 days.
Piston with obviously no detonation. All 4 pistons look alike.
Joined: Jan 2005
Posts: 950
Likes: 0
From: SoCal - Where pimpin aint easy
Can someone tell me what the EVO VIII warranty was before the '06 10yr/100,000mile? I'm in the market but want to get the most out of a warranty from a used if I pass on the 06 IX.
I searched but there are too many threads with "warranty" in them
I searched but there are too many threads with "warranty" in them
On 03's for engine and powertrain - 5 year or 60k miles
On early 04's for engine and powertrain - 5 year or 60k miles
On late model 04's and 05's for engine and powertrain - 10 year or 100k miles (same as 06's)
The bumper to bumper is correspondingly lower ...
On early 04's for engine and powertrain - 5 year or 60k miles
On late model 04's and 05's for engine and powertrain - 10 year or 100k miles (same as 06's)
The bumper to bumper is correspondingly lower ...
Mits, Mits, Mits!
Will you never learn?
All through the 90's we turbo Eclipse owners dealt with a lot denial.
BTW, I agree that mods "could" result in warranty denial, and probably "should".
However, I also say that the actual problem MUST be the result of the modification.
If not, then the manufacturer, or it's representitives, are simply acting in a non consumer friendly manner, which will lead to a mistrust of that brand.
Case in point, me.
I've owned 2 Mits Eclipse models. My last one was a 2000 GT model.
I'm again considering an EVO. This knee jerk attitude, where a visible mod immeadiatly translates into denial only makes me suspect as to how I'll be treated if I encounter a problem even though I have no intention of modding. Perception is the problem you're having Mitsubishi. The whole former issue with warranty claim denial's, or simply hiding reporting claims, and sexual harassment lawsuits has left a lasting impression with consumers. The resulting perception has potential owners skeptical of what may await them. This thread only serves to further fuel the perception that Mits appears quick to deny warranty claims, just as they were accused of years ago.
I do like the Evo, a lot. However, even though Subaru makes warranty denials, just as any other brands do, they don't suffer the perception that Mits does.
If Mits wants back in favor with consumers they need to EXCEED the norm, and use the norm in defense of it's actions. My decision to get a new Evo would be more likely had I read that Mits puts a greater burden of proof on itself rather than it's customers.
You want me back? Do something special not merely just like everyone else.
If everyone else is outselling you, business as usual probably won't help.
Business greater than usual may be the better route.
Will you never learn?
All through the 90's we turbo Eclipse owners dealt with a lot denial.
BTW, I agree that mods "could" result in warranty denial, and probably "should".
However, I also say that the actual problem MUST be the result of the modification.
If not, then the manufacturer, or it's representitives, are simply acting in a non consumer friendly manner, which will lead to a mistrust of that brand.
Case in point, me.
I've owned 2 Mits Eclipse models. My last one was a 2000 GT model.
I'm again considering an EVO. This knee jerk attitude, where a visible mod immeadiatly translates into denial only makes me suspect as to how I'll be treated if I encounter a problem even though I have no intention of modding. Perception is the problem you're having Mitsubishi. The whole former issue with warranty claim denial's, or simply hiding reporting claims, and sexual harassment lawsuits has left a lasting impression with consumers. The resulting perception has potential owners skeptical of what may await them. This thread only serves to further fuel the perception that Mits appears quick to deny warranty claims, just as they were accused of years ago.
I do like the Evo, a lot. However, even though Subaru makes warranty denials, just as any other brands do, they don't suffer the perception that Mits does.
If Mits wants back in favor with consumers they need to EXCEED the norm, and use the norm in defense of it's actions. My decision to get a new Evo would be more likely had I read that Mits puts a greater burden of proof on itself rather than it's customers.
You want me back? Do something special not merely just like everyone else.
If everyone else is outselling you, business as usual probably won't help.
Business greater than usual may be the better route.
Last edited by GR-VIII; May 25, 2006 at 12:41 PM.
If I ever take my car in and am denied coverage for some bs reason......I'm gonna walk over to the show room and take a brand spanking new 9 out for a rip roaring beat run.....with or without the sales guy.....I may even whip a bunch of ****ties. I'll feel better after something like that.


