View Poll Results: Warranty claim problems/ No claim problems.
Submitted claim, wasn't honored or had problems
129
58.90%
Submitted claim, no problems getting it fixed.
93
42.47%
Multiple Choice Poll. Voters: 219. You may not vote on this poll
Warranty Issues <Mega Merge>
Originally Posted by kf6ytc
You need to learn how to drive a manual car, no way the clutch failed so fast unless u have been doing some crazy launches.........
well thank god my warrenty still has a month left, my 5th gear started grinding (03 Evo) about a week ago, i only have 24000 miles on it, i took it to mitsu they send no problem, im getting a new tranny installed friday...
Originally Posted by lancerdealer
You are right that is what we do. Nothing but a bunch of liars. Yeah right. No freakin way!!
The only way to know what is covered by the warranty is to READ the warranty coverage chart in the owners manual. Woul you ask the butcher about your leaking toilet? Would you ask the guy that mows your lawn about a steak? Then why would you ask a salesman about warranty coverage? They are not the ones that work on the car or see what is a common problem for a vehicle. They sell cars, that is their job. Ask the guy in the service department what is covered if you can't read. As a lot of peaple have said, tires, brakes and clutches are wear items. They are designed to wear and therefore will eventually wear out. MMNA covers wear items for 365 days or 12k miles, whichever comes first. If the tires and clutch are THAT bad after a few months then it's time for a driving habit re-evaluation. I didn't see a milage or exact time mentioned any where. How many mile has the car been driven before the trip to service? How many months exactly? If you did your research before purchasing the car you would have seen that the AVERAGE miles on a stock set of tires is about 10k-12k. If you had your car in for regular service the dealer would have been able to see the problem and take care of it ASAP before it became this bad. We look for things like that because we want to take care of our customers. If the car never comes in except when there is a problem, how would anyone be able to tell you about it before it got that bad. There are a lot of you that think all we want is YOUR $$$. MMNA is easier to get money from than a customer because we know how to do it. If your car came in to us regularly we would be more than happy to spend Mitsu's money to keep your car running the way it should. NO car visit=no car history=no car inspection and that leads to problems that can be corrected often times under warranty. But then bad driving skills, like resting your foot on the clutch pedal or not getting your tires rotated will cause these very same things to happen. Not warranty.
The only way to know what is covered by the warranty is to READ the warranty coverage chart in the owners manual. Woul you ask the butcher about your leaking toilet? Would you ask the guy that mows your lawn about a steak? Then why would you ask a salesman about warranty coverage? They are not the ones that work on the car or see what is a common problem for a vehicle. They sell cars, that is their job. Ask the guy in the service department what is covered if you can't read. As a lot of peaple have said, tires, brakes and clutches are wear items. They are designed to wear and therefore will eventually wear out. MMNA covers wear items for 365 days or 12k miles, whichever comes first. If the tires and clutch are THAT bad after a few months then it's time for a driving habit re-evaluation. I didn't see a milage or exact time mentioned any where. How many mile has the car been driven before the trip to service? How many months exactly? If you did your research before purchasing the car you would have seen that the AVERAGE miles on a stock set of tires is about 10k-12k. If you had your car in for regular service the dealer would have been able to see the problem and take care of it ASAP before it became this bad. We look for things like that because we want to take care of our customers. If the car never comes in except when there is a problem, how would anyone be able to tell you about it before it got that bad. There are a lot of you that think all we want is YOUR $$$. MMNA is easier to get money from than a customer because we know how to do it. If your car came in to us regularly we would be more than happy to spend Mitsu's money to keep your car running the way it should. NO car visit=no car history=no car inspection and that leads to problems that can be corrected often times under warranty. But then bad driving skills, like resting your foot on the clutch pedal or not getting your tires rotated will cause these very same things to happen. Not warranty.
Originally Posted by evoVIchik
wait a minute I just thought of something...I took my car in at 5,000 miles for the free oil change/filter change and tire rotation. The didn't put in a new filter they just put it in my backseat in a box because they said I didn't need it, and said that my tires didn't need a rotation...
oh my god. what should I do?
-evochik
oh my god. what should I do?
-evochik
A very common cause of rapid tire wear is a bad alignment. However since the tires appeared to be wearing fine after 5K then It sounds like there was a chance that the alignment was knocked out of whack by a pothole or curb…
In relation to clutch wear. I have met many people that have been driving manual transmissions for years that have absolutely no clue on how to drive a stick correctly. In a normal car bad technique will cause wear to the clutch but not excessively. In a car with the power of the Evo, bad technique can burn out a clutch very quickly. I am not necessarily implying that this is the problem but it more cases than not it is a defective driver and not a defective clutch.
It is very unfortunate that the salesperson was either misinformed or dishonest to you regarding the warrantee. Sadly this is par for the course at most dealerships – buyer beware.
Evolving Member
Joined: Oct 2004
Posts: 107
Likes: 0
From: Edmonton, Alberta - CANADA
Originally Posted by Terry S
a weak clutch (to save the drivetrain) is a factory
Terry S
Terry S
I suppose it wouldn't make more sense to develop a tranny that can handle the power instead of putting a weak clutch in huh?
The bottom line is that if you're going to sell a warranty like that, they better back it up and towards the benefit of the doubt too. Don't think for a minute that the warranty costs aren't built into those prices...
Last edited by Jars1000; Nov 29, 2005 at 09:08 PM.
Newbie
Joined: Feb 2005
Posts: 41
Likes: 0
Originally Posted by EVO Neil
+1
Read that again, "NO CAR COMPANY" covers them, they are wear items. Some of you have such unrealistic expectations. Read your owners manuals, it's all spelled out in the warranty coverage area. The Motor Trend editors got over 17K on the first set of tires and never replaced the clutch while they had it so what does that tell you? Some of you need to admit that you a) drive your Evos hard or b) can't drive very well or c) both.
Read that again, "NO CAR COMPANY" covers them, they are wear items. Some of you have such unrealistic expectations. Read your owners manuals, it's all spelled out in the warranty coverage area. The Motor Trend editors got over 17K on the first set of tires and never replaced the clutch while they had it so what does that tell you? Some of you need to admit that you a) drive your Evos hard or b) can't drive very well or c) both.
The important point is ROTATION and ALIGNMENT - personally check it's done properly every 5K at least, and if you see/feel any lisp, get the alignment done too on your own dime.
Your point is valid about clutch - it should last longer. I went through a clutch on my Eclipse in a year - but that was from the highway being closed from landslides/fires, and waiting on the detour is standing traffic on a very steep grade every day for 1/2 hour or more, burned out the clutch.
EvoChik....i work in a school auto shop where we are learned to do professional repairs by a teacher in a highschool....if this helps you in anyway....look around for a highschool (possibly your old highschool) that has an autoshop with a lift and everything...they basically repair cars with no cost of labor ($90 an hour by dealer)......ask a highschool advisor locally if they can do a clutch install...me and a bunch of other students do clutches on other vehicles all the time...we even work on our own cars...alll the customer has to pay for is the part which is like $150-$250. You can sit there in class for 2 days and watch them perform the installation. This is what i suggest for people who are in a money tight situation. I work in my schools auto shop for 3 hours a day just repairing vehicles in the correct way. its a great experience and its very cheap for the person that needs the repairs. Don't be afraid to ask...i mean...if youre really tight with money...this maybe your only way out unless you sell the car. I don't think you should spend time and money on a lawyer when you're not guaranteed to win the case. You have nothing to go on, when you signed the papers for warranty and the car..the paperwork that states what is under warranty and what is not is all you have to go on. Basically the dealer is gonna say that you should have read. I know theyre liars at times...but if this helps you...just go to a local highschool with an autoshop class. Its your best bet. And dont worry...the Industrial Arts Degree teacher will check and double check and watch the students perform the repairs. By the way...i did 4 brakes and 4 rotors, all cermaic pads for just $187. It doesnt get any better than having not to pay labor which is the most expensive part of a clutch install. Just removing the tranny itself takes hours...popping in the clutch is like 2 seconds. Putting it all together takes another few hours. All that time and money...its pretty expensive.
i would never let a bunch of high school students tare apart an evo............. we're talking about a 30,000$ car, if you cant afford a clutch because you burned it up, you shouldnt own the car.... period.
Originally Posted by kf6ytc
i would never let a bunch of high school students tare apart an evo............. we're talking about a 30,000$ car, if you cant afford a clutch because you burned it up, you shouldnt own the car.... period.
Account Disabled
Joined: Nov 2005
Posts: 22
Likes: 0
From: NY
VERY simple solution to your problem, open your service manual, it says right there that the clutch is covered for 12,000 miles. Simply show it to your service manager and threaten to sue, and you will defenately win. The tires are covered too because of the foor alignment, sue, sue, SUE, they will play ball, I promise.
wow, why do threads like this exist?
tires are warrantied if they are faulty and they BLOW, not from wear.
clutches are warrantied if they're faulty and blow at under 5k miles (dealerships around here).
stop *****ing, affording the car is more than making the insurance and car payments... especially this car.
you get a performance car and can't pay to play? what a joke. and then you cry in front of them and try to play some kind of sympathy card... even more pathetic.
wow, no wonder most dealerships don't give a **** about the more serious problems we come in with... we have jokers like this and a million other cry-babies who go complaining to the dealership because they got into a car they weren't prepared for.
tires are warrantied if they are faulty and they BLOW, not from wear.
clutches are warrantied if they're faulty and blow at under 5k miles (dealerships around here).
stop *****ing, affording the car is more than making the insurance and car payments... especially this car.
you get a performance car and can't pay to play? what a joke. and then you cry in front of them and try to play some kind of sympathy card... even more pathetic.
wow, no wonder most dealerships don't give a **** about the more serious problems we come in with... we have jokers like this and a million other cry-babies who go complaining to the dealership because they got into a car they weren't prepared for.
Account Disabled
Joined: Nov 2005
Posts: 22
Likes: 0
From: NY
Originally Posted by HoLeeRay
clutches are warrantied if they're faulty and blow at under 5k miles (dealerships around here).
FYI My stock clutch went at 33,000 Miles and of course 350WHP
I only read the first 2 pages before replying so I apologize if this has already been mentioned...
Mitsubishi doesn't warranty the tires because they do not manufacture them. Yokahama does. Their warranty is limited but it does exist. I didn't catch the mileage on your car, but you should be able to get at least 12-15k miles on the tires if you don't drive like a crazy woman. The fact that the tires are worn down in a wierd way seems to indicate that factory the alignment was bad. Mitsubishi warranties that factory alignment for one year. Additionally, if you've been taking the car to the dealer for your FREE scheduled service every 5k miles, and the tires were beginning to wear in a strange way, it's my opinion that the technician is as much to blame as the crappy factory alignment because he should have noted the wear while the car was on the lift for your oil changes. Doubly so if he did a tire rotation between now and the time you bought the car.
I hope this helps. If anything keep your cool, organize your thoughts and if you're dealing with a reasonable human being there's a chance they'll split the difference with you on the tires.
As far as the clutch...only you know how you drive. If this is your first stick shift it could be your driving habits that caused the premature failure. If you're revving the clutch to high and/or dropping it at high RPM's from stoplights it won't last. Mine has lasted about 17k miles but I've only dropped it 3 or 4 times...once for the best friend, another for my brother, another for my dad, and another when racing a coworker for lunch money. That poor RX-8 didn't have a chance.
DISCLAIMER: The race with the RX-8 was conducted on a closed course, wearing helmets, with sufficient medical staff on hand in the event of an emergency.
Mitsubishi doesn't warranty the tires because they do not manufacture them. Yokahama does. Their warranty is limited but it does exist. I didn't catch the mileage on your car, but you should be able to get at least 12-15k miles on the tires if you don't drive like a crazy woman. The fact that the tires are worn down in a wierd way seems to indicate that factory the alignment was bad. Mitsubishi warranties that factory alignment for one year. Additionally, if you've been taking the car to the dealer for your FREE scheduled service every 5k miles, and the tires were beginning to wear in a strange way, it's my opinion that the technician is as much to blame as the crappy factory alignment because he should have noted the wear while the car was on the lift for your oil changes. Doubly so if he did a tire rotation between now and the time you bought the car.
I hope this helps. If anything keep your cool, organize your thoughts and if you're dealing with a reasonable human being there's a chance they'll split the difference with you on the tires.
As far as the clutch...only you know how you drive. If this is your first stick shift it could be your driving habits that caused the premature failure. If you're revving the clutch to high and/or dropping it at high RPM's from stoplights it won't last. Mine has lasted about 17k miles but I've only dropped it 3 or 4 times...once for the best friend, another for my brother, another for my dad, and another when racing a coworker for lunch money. That poor RX-8 didn't have a chance.
DISCLAIMER: The race with the RX-8 was conducted on a closed course, wearing helmets, with sufficient medical staff on hand in the event of an emergency.