View Poll Results: Warranty claim problems/ No claim problems.
Submitted claim, wasn't honored or had problems
129
58.90%
Submitted claim, no problems getting it fixed.
93
42.47%
Multiple Choice Poll. Voters: 219. You may not vote on this poll
Warranty Issues <Mega Merge>
Originally Posted by Scot
wow....back from the dead.......
There are always two sides to every story.....
Mitsu does what most manufacturers do... insurance companies do it to........ if you race you void your warranty..... just like your insurance won't cover your car at auto-x or time trials on the track or hill climbs, etc........
You want to play......you have to be prepared to pay......
There are always two sides to every story.....
Mitsu does what most manufacturers do... insurance companies do it to........ if you race you void your warranty..... just like your insurance won't cover your car at auto-x or time trials on the track or hill climbs, etc........
You want to play......you have to be prepared to pay......
a company in a financial crisis with a history of covering up known defects and problems, did whatever it possibly could to deny warranty claims.To say that the rod failure in my son's Evo was related to an auto-x event weeks previous is laughable. The warranty claim was denied before anyone looked at the car.
BTW ... many insurance companies do cover auto-x and high performance driver education (HPDE) events.
Fortunately, the defect and quality issues with earlier model year Evos seem to have been resolved.
May this thread RIP.
Funny how my 'first batch' evo has no problems and has seen many hard miles..... of course I didn't overrev it, or get 'caught' racing.
Just like people's clutches that were "defective"... ahhaha.. somehow mine made it to 17k miles of abuse......that was 3 auto-x days, 3 track days and 3 different trips to the dragstrip....but the cars are defective!!!!!
Just like people's clutches that were "defective"... ahhaha.. somehow mine made it to 17k miles of abuse......that was 3 auto-x days, 3 track days and 3 different trips to the dragstrip....but the cars are defective!!!!!
Joined: Jul 2002
Posts: 1,733
Likes: 154
From: Why do they always call the Evo the Dark Side?
Originally Posted by Sinister Subaru
You mean to tell me you weren't aware that you were supposed to drive a high performance car like a grandmother? You've gotta be kiddin' me! 
That's a pretty crappy way to treat your customers. While I understand that they don't want to cover things that are clearly caused by abuse, searching websites is a bit extreme.
In a way, I guess I agree that it is their right to check, as they aren't stuck paying for driver abuse occurences, but on the same note, it's just wrong. NOT COOL.
It reminds me of what Subaru Of America (SOA) did to www.iwsti.com. www.iwsti.com used to be called "imprezasti.com," I believe, and the owner of imprezasti.com got a nice letter from SOA's legal department threatening to sue if he did not change the same of the site.
Nearly a month later, someone from SOA posted on the "new" www.iwsti.com a survey or something, asking for feedback on Subaru models, and what improvements should be made in the future. What a slap in the face to every Subaru enthusiast on that site. 
Instead of working AGAINST their enthusiast base, companies should be trying to work alongside of them, and offering their support.
That's just crappy. I'm sorry about your situation.
That's a pretty crappy way to treat your customers. While I understand that they don't want to cover things that are clearly caused by abuse, searching websites is a bit extreme.
In a way, I guess I agree that it is their right to check, as they aren't stuck paying for driver abuse occurences, but on the same note, it's just wrong. NOT COOL.
It reminds me of what Subaru Of America (SOA) did to www.iwsti.com. www.iwsti.com used to be called "imprezasti.com," I believe, and the owner of imprezasti.com got a nice letter from SOA's legal department threatening to sue if he did not change the same of the site.
Nearly a month later, someone from SOA posted on the "new" www.iwsti.com a survey or something, asking for feedback on Subaru models, and what improvements should be made in the future.
What a slap in the face to every Subaru enthusiast on that site. Instead of working AGAINST their enthusiast base, companies should be trying to work alongside of them, and offering their support.
That's just crappy. I'm sorry about your situation.
As to "Subaru voiding warranties"... well, let's see, they SPONSOR autocrosses in certain regions (www.subaruchallenge.com)... not exactly analagous to what Mitsubishi is alleged to do (which I still think is bogus)
john
Evolved Member
Joined: Sep 2005
Posts: 1,206
Likes: 0
From: Frederick, Maryland
Originally Posted by Butt Dyno
Dude, they HAVE to do that. If you don't defend your trademarks constantly it becomes harder to defend them when they really matter.
As to "Subaru voiding warranties"... well, let's see, they SPONSOR autocrosses in certain regions (www.subaruchallenge.com)... not exactly analagous to what Mitsubishi is alleged to do (which I still think is bogus)
john
As to "Subaru voiding warranties"... well, let's see, they SPONSOR autocrosses in certain regions (www.subaruchallenge.com)... not exactly analagous to what Mitsubishi is alleged to do (which I still think is bogus)
john
Up until December of 2004, Subaru would throw in a FREE 1 year membership to the SCCA with the purchase of an STi, HOWEVER they would NOT cover failures due to participating in the events. What good is an SCCA membership if you can't use it without risk of having your warranty denied? Maybe cost savings? These companies figure, "We can give our customers an SCCA membership, and if their cars blow up, we don't have to cover their AWD systems! It's cheaper to give them a membership!"
My philosophy is that if a company is going to encourage performance driving behavior, they should take responsibility for at least 50% of the cost due to failures at their sanctioned events, or sponsored events.
Joined: Jul 2002
Posts: 1,733
Likes: 154
From: Why do they always call the Evo the Dark Side?
Originally Posted by Sinister Subaru
John, it doesn't matter that Subaru SPONSORS their own autocrosses. They DO NOT cover repairs under warranty EVEN IF something is broken at one of their sanctioned events.
Up until December of 2004, Subaru would throw in a FREE 1 year membership to the SCCA with the purchase of an STi, HOWEVER they would NOT cover failures due to participating in the events. What good is an SCCA membership if you can't use it without risk of having your warranty denied? Maybe cost savings? These companies figure, "We can give our customers an SCCA membership, and if their cars blow up, we don't have to cover their AWD systems! It's cheaper to give them a membership!"
My philosophy is that if a company is going to encourage performance driving behavior, they should take responsibility for at least 50% of the cost due to failures at their sanctioned events, or sponsored events.
Up until December of 2004, Subaru would throw in a FREE 1 year membership to the SCCA with the purchase of an STi, HOWEVER they would NOT cover failures due to participating in the events. What good is an SCCA membership if you can't use it without risk of having your warranty denied? Maybe cost savings? These companies figure, "We can give our customers an SCCA membership, and if their cars blow up, we don't have to cover their AWD systems! It's cheaper to give them a membership!"
My philosophy is that if a company is going to encourage performance driving behavior, they should take responsibility for at least 50% of the cost due to failures at their sanctioned events, or sponsored events.
SoA has both covered some stuff they shouldn't (they paid for abuse) and they have denied some claims they should have allowed (they didnt pay for legit work). That's gonna be true everywhere. The cheaters (who try to get dealerships to pay for stuff that was their own damn fault) ruin it for everyone.
You ever see the stat where 97% of broken WRX 5-speeds were from drivers aged 16-21?
john
Originally Posted by MSM_S2K
The issues here have been beaten to death. It's clear that the 2003 model year Evos had some signficant issues. a company in a financial crisis with a history of covering up known defects and problems, did whatever it possibly could to deny warranty claims.
To say that the rod failure in my son's Evo was related to an auto-x event weeks previous is laughable. The warranty claim was denied before anyone looked at the car.
BTW ... many insurance companies do cover auto-x and high performance driver education (HPDE) events.
Fortunately, the defect and quality issues with earlier model year Evos seem to have been resolved.
May this thread RIP.
a company in a financial crisis with a history of covering up known defects and problems, did whatever it possibly could to deny warranty claims.To say that the rod failure in my son's Evo was related to an auto-x event weeks previous is laughable. The warranty claim was denied before anyone looked at the car.
BTW ... many insurance companies do cover auto-x and high performance driver education (HPDE) events.
Fortunately, the defect and quality issues with earlier model year Evos seem to have been resolved.
May this thread RIP.
Evolved Member
Joined: Sep 2005
Posts: 1,206
Likes: 0
From: Frederick, Maryland
Originally Posted by Butt Dyno
Right. Here's the argument I'll collapse to: it depends on the dealership. SoA is cool. I know that my dealership would not refuse to fix my AC simply because I autocross (and they KNOW I autocross because they come to the Challenge every year). Now if I stuck a set of 17x10 CCW's and Hoosiers on my car, and the wheel bearings go bad - well - that's my *** - and it SHOULD be.
SoA has both covered some stuff they shouldn't (they paid for abuse) and they have denied some claims they should have allowed (they didnt pay for legit work). That's gonna be true everywhere. The cheaters (who try to get dealerships to pay for stuff that was their own damn fault) ruin it for everyone.
You ever see the stat where 97% of broken WRX 5-speeds were from drivers aged 16-21?
john
SoA has both covered some stuff they shouldn't (they paid for abuse) and they have denied some claims they should have allowed (they didnt pay for legit work). That's gonna be true everywhere. The cheaters (who try to get dealerships to pay for stuff that was their own damn fault) ruin it for everyone.
You ever see the stat where 97% of broken WRX 5-speeds were from drivers aged 16-21?
john
It's not an "argument to collapse to." It's a pure fact. No, they're not going to deny a warranty claim on an a/c for autocrossing, but theY WILL deny a transmission/AWD/engine damage claim.
Sure, no doubt SOA has paid for some claims they probably shouldn't have, and vice-versa, but as you mentioned, it all depends on the dealership. However, even with lenient dealerships, they're not going to cover things like engine failures in most cases. For instance, if somebody's using N2O, NO dealership is going to cover it. Also, keep in mind, that under some circumstances, SOA MIGHT come in and investigate claims from time to time!
No, I haven't seen the stat about the WRX drivers aged 16-21 being the majority blowing up the transmissions. I can't say I'm surprised.
Evolved Member
Joined: Mar 2003
Posts: 908
Likes: 0
From: Sarasota
Dealer nightmere WARRANTY issue
Hey guys,
I need help or insight on this! A while back I discovered that my evo was leaking oil, and it appeared that it was it coming from the clutch slave cylinder, and oil pan (they were small leaks). So I brought it in to the dealer and they said it was my transfer case that was leaking and they were going to replace it inder warranty. Of course I said that's ok. So they did but while they were performing the install, they confirmed my diagnosis and said that oil was in fact leaking from the clutch slave cylinder, and my oil pan was cracked and it also needed to be replaced. They said that this was in addition to my transfer case problem so they completed the install and gave me an estimate for the new slave cyl. and oil pan.
Approx 5:30pm last Thursday I pick my car up from the dealer with the new transfer case. AS SOON AS I drove out of the dealership I noticed that there was a vibration-type noise coming from the drivetrain. I knew it didn't sound right but the service center was closed and I just hoped that it was subside during break in I would immediately take it back to them if it got worse. I drove moderately that night and I could still hear it (mainly out of 1st) but early the next morning it became really noisy so I immediately retuned it to the dealer for repair/replacement.
dealer diagnosed it as defective and ordered another transfer case - they also put me in a rental and all was well. UNTIL this past Wedesday I get a call from the service mgr and he claims that his rep may refuse to warranty the second transfer case because I have an aftermarket clutch (ACT)! BUT NEVER did Mitsu dealer or anyone ask me if I had the an aftermarket clutch to begin with, and they never said that there was a chance it wouldn't be covered, either. The rep says he will cover the first one because the dealer was unware of my ACT clutch, but he believes the clutch caused the transfer case failure so he doesn't want to warranty the second one. I WILL SWEAR under oath LOL that this noise occured straight out of the dealer's parking lot!
So where I'm at now is the rep is supposed to stopping by the dealer to look at my car and they are going to let me know. Meanwhile I still don't have my evo and I'm still driving the rental, which dealer still says it will pay for.
Can they do this??? They promised me a new transfer case UNDER WARRANTY! They did NOT at any time ask if my car was modded or even make me aware that it "may not be covered" they simply said that they discovered oil coming from the transfer case and they were replacing it under warranty. AND NOW ALL THIS!!!
What can I do if they try to stick me with a $6000 charge here? I believe it is the dealer that screwed up... they promised me something and now as usual corporate is trying to find a way to deny it. Please help!
I need help or insight on this! A while back I discovered that my evo was leaking oil, and it appeared that it was it coming from the clutch slave cylinder, and oil pan (they were small leaks). So I brought it in to the dealer and they said it was my transfer case that was leaking and they were going to replace it inder warranty. Of course I said that's ok. So they did but while they were performing the install, they confirmed my diagnosis and said that oil was in fact leaking from the clutch slave cylinder, and my oil pan was cracked and it also needed to be replaced. They said that this was in addition to my transfer case problem so they completed the install and gave me an estimate for the new slave cyl. and oil pan.
Approx 5:30pm last Thursday I pick my car up from the dealer with the new transfer case. AS SOON AS I drove out of the dealership I noticed that there was a vibration-type noise coming from the drivetrain. I knew it didn't sound right but the service center was closed and I just hoped that it was subside during break in I would immediately take it back to them if it got worse. I drove moderately that night and I could still hear it (mainly out of 1st) but early the next morning it became really noisy so I immediately retuned it to the dealer for repair/replacement.
dealer diagnosed it as defective and ordered another transfer case - they also put me in a rental and all was well. UNTIL this past Wedesday I get a call from the service mgr and he claims that his rep may refuse to warranty the second transfer case because I have an aftermarket clutch (ACT)! BUT NEVER did Mitsu dealer or anyone ask me if I had the an aftermarket clutch to begin with, and they never said that there was a chance it wouldn't be covered, either. The rep says he will cover the first one because the dealer was unware of my ACT clutch, but he believes the clutch caused the transfer case failure so he doesn't want to warranty the second one. I WILL SWEAR under oath LOL that this noise occured straight out of the dealer's parking lot!So where I'm at now is the rep is supposed to stopping by the dealer to look at my car and they are going to let me know. Meanwhile I still don't have my evo and I'm still driving the rental, which
dealer still says it will pay for.Can they do this??? They promised me a new transfer case UNDER WARRANTY! They did NOT at any time ask if my car was modded or even make me aware that it "may not be covered" they simply said that they discovered oil coming from the transfer case and they were replacing it under warranty. AND NOW ALL THIS!!!
What can I do if they try to stick me with a $6000 charge here? I believe it is the dealer that screwed up... they promised me something and now as usual
corporate is trying to find a way to deny it. Please help!
Newbie
Joined: May 2005
Posts: 57
Likes: 0
From: East Coast Md
Sorry to hear about the trouble ur having.. I think everyone has a story they could tell about Mitsu tring to get out of something or voiding a warranty! They can't not cover it JUST BECAUSE u have an after market clutch.. it had to of CAUSED it to break. It all really comes down to who's gonna fight more. Is it worth the stress of fighting Mitsu?? HELL YES! Go get em lol Good luck
lol Good luck
Evolved Member
Joined: Mar 2003
Posts: 908
Likes: 0
From: Sarasota
Originally Posted by CnGEvO8
Sorry to hear about the trouble ur having.. I think everyone has a story they could tell about Mitsu tring to get out of something or voiding a warranty! They can't not cover it JUST BECAUSE u have an after market clutch.. it had to of CAUSED it to break. It all really comes down to who's gonna fight more. Is it worth the stress of fighting Mitsu?? HELL YES! Go get em lol Good luck
lol Good luck
Newbie
Joined: May 2005
Posts: 57
Likes: 0
From: East Coast Md
I know there are "rules" or some kind of act that is suppose to "protect" us but I don't remember what it is ....lol I'm sure someone will post something helpful to you I hope people with good dealers reaaallllly appreciate them... lol This is my BF's car and I was really excited about getting the 9 for myself.... but I don't think ANY CAR is worth all this headache. Anyways this is about you.... u should of slept in the parking lot and waited for them to come back... LOL
I hope people with good dealers reaaallllly appreciate them... lol This is my BF's car and I was really excited about getting the 9 for myself.... but I don't think ANY CAR is worth all this headache. Anyways this is about you.... u should of slept in the parking lot and waited for them to come back... LOL
Evolved Member
Joined: May 2004
Posts: 542
Likes: 0
From: Vestal, NY
I don't understand the mystery. You have several modifications to the vehicle including an aftermarket clutch that may have been installed improperly. I'm surprised they agreed to fix it the first time. If I were an arbiter in a dispute citing the Moss Act I'd clearly side with the dealer (after I stopped laughing). Why don't people understnd that if you mess with a car you're playing Russian Roulette with the warranty? The entitlement generation. You don't live with your parents do you?
Last edited by Kordwood; Oct 7, 2005 at 06:27 AM.